There used to be an excellent and professional young man who worked at Stony Brook Vacuums. When he…read moreleft unfortunately I had to deal with the owner, Robin. I dropped off an item that had to be repaired. I kept calling to see if it was ready to be picked up. Many messages were left and I never received a call back. I finally was so aggravated that when I was on my way to my daughter's I went over there to pick up the item since it was there for months. The item disappeared, but Robin did give me another one. The principle is call. Now I had problems with another appliance and she took the piece I needed and said she would order it from the company. I told her I was in a rush due to the fact that I was with my daughter and baby granddaughter in the car and my daughter had to get home to feed her. She took the order and once again I never received a call if the piece I needed came in. I gave her a call to see if the piece ever came in. She nastily hung up on me accusing me of being nasty when I was in the store in which I was not. Robin does not return calls!! Robin lacks integrity and professionalism!! Everyone beware of this store. There are other more professional stores to do business with.

Robin is professional, friendly, and efficient! The service was quick and reasonably priced! I…read morehighly recommend this shop!

Repaired multiple appliances for me. Always professional and on time. I highly recommend these…read moreguys...

When I called for service I was told by the technician that they don't go to Nassau county,…read moreSeaford. Really, you work in Suffolk only? To me giving up work that's only a few miles away makes no sense. That's why someone who doesn't have business sense tells me they don't deserve my business or yours.

Roger has repaired our old appliances on two different occasions. He was great! Knowlegable,…read morepersonable, and honest.

Technicians are very helpful, but it would be nice to have more transparency before the…read moreappointment. I asked for general pricing guidelines for a specific job and was told we haven't seen your machine. Fair, but knowing that the minimum price for a service call is $258 would be a fair thing to be told over the phone, especially in this economy. It took one minute for the tech to tell me that when the person on the phone wouldn't or couldn't. I previously had them fix my ice machine and it broke again and twice ended up just buying new appliances after they came because the cost of fixing them was almost as much as getting new machines. Maybe stupid on me for continuing to call them.

I paid for a stove via their website (sat). The following day (sun) they call to tell me its no…read morelonger available and that they will keep me on the list for when another comes in, meaning they will not refund my money. They took it upon themselves to do what they want with my money. I told her that I cannot wait, I will go somewhere else and to send refund. Two days go by (tue) and still no sign of a refund. I call again and she states that she will send now. Another 2 days go by (thur) and I send another email with no response. The following day (fri) I call and ask why my refund has yet to hit my account? She then tells me that she forgot and that she will send it now. I should not have to chase my money. This establishment has shown practices of theft and I would highly recommend anyone to be weary.

Jospeh and Omar did great service fast quick. I ordered 2 refrigerators one for main floor another…read morefor the basement. They removed the doors(because it was 2) to NOT cause damage to the walls or door/door frames. great service overall.

They are the best! They come prepared with parts for what they expect to be the problem so…read moresometimes it's fixed right away! If they don't have the part, they will get it as soon as possible. Totally trustworthy, professional and a pleasure to have in your home.

I called Amaro last week to ask about repair of a built-in microwave. I called other companies…read morewhile waiting for his call. He called me back and was the only honest one!!! He didn't want to come out and charge me just to make a buck. He asked questions about the agency of the microwave, suggested I purchase a new one and directed me to the company to purchase it from because they would also install it!!! His service was so appreciated! I saved his number and called him today about yet another issue! (Whwn it rains it pours). He called me right back. Due to his honesty and integrity, I will be saving his number for any future needs. I think i am supposed to add service requested to put into this review.

I used Mr. Frost 22 years ago to install my Central Air Conditioning. After 22 years and no…read moreproblems it was time for a new system. I called them and within ten days the new system was installed. They did great job. I would highly recommend Mr. Frost.

No Stars. Gave a deposit on an Central AC Unit installation. Did not hear a word. For several…read moremonths. No calls. No Message. I called several times asking for an update. Finally sent a letter asking for my money to be returned. Still no call ... Money was sent back to me minus a "restocking fee' of $258 !!! Extremely unprofessional !!!

Been using the shop for years. Owner, Jeff, is terrific. Very knowledgeable. Always diagnoses…read morequickly and accurately. Very reasonable prices. Highly reliable.

Great guy and great service !!! Had my vacuum back to me the same day !! Very nice !!!!read more

no problems not expensive…read more friendly enough staff, im not there to socialize. met a guy who knows the owner, gave me some free dryer sheets that i needed! dont listen to the haters.

Air conditioning and new machines. Unfortunately attendant was completely disinterested in…read moreproviding assistance with card replenishment. I stood directly in front of her as she sat at the table on her phone while the card machine was obviously not working or my card was no longer working. At any rate, I left and simply found a better place to go. Please see review of Jack's in Bayport, where I was greeted as soon as I walked in! Laundromats are not hard to find, however loyal customers are; oh well Oakdale, thanks for helping me find Jack's!