I recently visited, and I couldn't be happier with my experience! As someone who's transitioning to a new vape setup, I was a bit overwhelmed by the choices available, but the staff here were incredibly helpful and knowledgeable. From the moment I walked in, I felt welcomed. The atmosphere is laid-back and inviting, with a nice selection of products on display. I was greeted promptly and was asked what I was looking for. The staff took the time to understand my preferences and experience level, which made all the difference. They walked me through various options, explaining the differences in devices and flavors without making me feel rushed or pressured. I appreciated their honesty about what would work best for me, rather than just trying to upsell a more expensive option. The prices were reasonable too, and they even have a loyalty program that I plan to take advantage of on my next visit! If you're in the market for a new vape or just want to explore options, I highly recommend stopping by. Great products, fantastic service, and a friendly vibe - what more could you ask for? I'll definitely be returning for all my vaping needs! read more

Came in yesterday morning and purchased a nectar collector and a salt nic device from Bella and she was very helpful and educated in the product explained how it worked and was overall very friendly. She went the extra mile and even helped me fill up my new vape with the right kind of juice. THISS WAS THE BEST CUSTOMER EXPERIENCE I'VE RECEIVED FROM ANY SMOKE SHOP IN EL PASO!!!!!! Vape city is my go to smoke shop now it's absolutely amazing!!!! They also have some of the best deals on almost all of their products I absolutely love this store read more

Been needing something to help me relax after a long day. Nothing crazy, just something smooth to chill me out and let me breathe a little. I've been running around all day, nonstop, and finally got a minute to slow down. This wax right here is exactly what I needed. I'm about to head home, throw something on TV, take a hit, and just vibe out for a bit. Appreciate it, for real read more

The service I get from the staff is great. They answer my questions in regards to the vapes that I am interested in. I've had not had any problems with the product that I've had purchased" knock on wood". The staff always reminds me of my points and if I'm able to use them or not. read more

Vape City offers excellent customer service with knowledgeable staff who are always ready to help and answer any questions. The team creates a welcoming environment that makes every visit smooth and enjoyable. Really recommend this place! read more

Muy buen servicio Carolina me gusta tienda porque esta muy barato y accesible los empleados siempre nos an tratado con respeto! Carolina es muy amable y muy atenta nos ayudo mucho desde que llegamos muchas gracias de nuevo read more

I would highly recommend going to this vape city location. There is a wide variety of products and my personal experience has been nothing but good everything. ALL the products I've gotten from here have been top notch! read more

Everytime I go in I am greeted with freat customer service and also get my questions answered no issues. Prices are better than most other smoke shops I have been to and see with a points reward system as well. read more

let me tell you! this is the spot you wanna hit up! but you gotta hit socorro vape city on north loop. customer service here is top of the line!!! thank you vape city on socorro!! i love yall !! read more

Provides excellent customer service, a wide selection of products, and competitive prices. Positive reviews often highlight helpful staff, fast shipping, and a satisfying overall experience. read more

James is very very helpful very polite and explain all the discount and was able to provide me with the new system so I can get my points I'm receiving today twenty five percent discount t read more

Naysa was such a big help at helping me find a vape she recommended the lucid boost and i absolutely love it so friendly and helpful. definitely always going to vape city! thank you Naysa read more

The service was amazing and Andrew was excellent. The store was clean and employee was super helpful. Definitely gonna come back soon cuz they have great prices and good customer service read more

Great customer service by david, memo and tommy....................................................................................................................................... read more

Thank u 4 ur products I love that ur store is always clean ur employees r always respectful Emily, Memo n Andrew gud ppl always with a smile n Emily is very kind as well always read more

Great service and products! Awesome staff and smells good in the store. I get my vape juice, coils and all from this store. Glass selection is huge and store is always clean! read more

Came into the store and noticed that the store was very clean and organized. The worker was cery friendly and took time to recommend and explain the products i asked for read more

Excellent service from Rosendo! Fast service great selection and very knowledgeable appreciate the help and information he provided me during my first time buying vapes read more

I have been a loyal customer of Vapecity for many years and can say heir customer service is excellent along w their vape products. Thanks Naysa for your suggestions. read more