I don't even know where to start here. I've been a loyal & regular customer to Vaperz for almost three years now, always at this location too. About a week and a half ago I went in to buy a new mod with a specific model in mind, I let the sales man talk me into buying a different model and boy was that a mistake (I even found out later the sales man straight up lied to me about the products battery life and how it performed vs the one I originally wanted) Within a day I noticed that within an hour the battery would go from fully charged to almost nothing and it became painfully clear I was given a defective model. I went back to the shop to tell them about my issue but was sent home with different "fixes" each time that ultimately did nothing, this happened several times. Eventually I came back and said I'd honestly just like to return it and either get store credit or just get it swapped with an identical device that wasn't defective. They told me to leave the device with them for a few hours so that they could make sure there really was an issue and I wasn't making it up, sure enough I came back three hours later like they instructed and they confirmed the item WAS defective and she (the clerk) would get ahold of her manager to see what the next course of action was. Let me tell you I was sitting in that store for two hours waiting to find out what was going to happen, and in that two hours a different associate made a comment about her previous job being "Jews" because they were cheap, not once but twice despite me telling her after the first time that people with Jewish heritage (such as myself) May take offense to that. Between the random anti Semitic slang and the run around they've been giving me with what should have been a simple return made me question if I was still living in the real world. When they finally got ahold of the manager I was told that I had to leave the defective piece I paid for with them for 2 - 2 1/2 weeks while they contacted the manufacturer, and even then there was no guarantee I would get my money back or kit replaced. This basically left me SOL unless I gave them EVEN MORE MONEY to buy a new mod to use while they held on to mine. I honestly tried my best to stay cool through this whole week plus ordeal because the main clerk (Fallon) really did try her best to help me and it's not her fault that her boss is fighting the possiblity of returning money with the tenacity of Mr. Krabs. Never in my life have I had a company sell me a product they acknowledge is defective or broken and STILL refuse to refund or replace the item. I'd say if you're just looking for juice I suppose this place is decent enough if you don't mind anti Semitic jokes, but if you're buying hardware you're better off finding a store that gives some sort of guarantee with the products they sell. I'm almost bummed because I really did like shopping there as it was close and some of the people were a pleasure to talk to but this whole experience really turned me off. read more

Every time I come in and the owner's there, he's unpleasant. He doesn't have any interest in recommending vape juice, and I'm so sick of him seeming to have such an attitude about it. I've been there many times and I don't think he's been pleasant even once. It's like he can hardly stop himself from rolling his eyes at me. I honestly can't figure out which part of wanting 5 mins of his time so that I can give him my money makes him so mad. Most recently, my fiance went in there to purchase a specific flavor we had bought there many times before. The woman at the counter tried to insist they had never carried it. If it's no longer carried, fine, but trying to insist we don't know what we're talking about is just dumb. She recommended some other flavor that wound up having a strong menthol to it, but didn't bother to point that out even though the product I wanted wasn't menthol. I kept coming back because they have the biggest selection I know of, but it's just not worth dealing with the owner and staff any more. If it ever goes under new management, I'll be happy to come back. read more

Updated Review: Came in because no other shops carried my coils at the time. The big man with the beard is literally the most depressing person to ever talk to. He must be the owner and if I ever come back in and see him working I'm just walking out. This store absolutely sucks. How they stay in business is beyond me. I dont wish businesses to ever go under because I myself own my own business. But this company is one of those exceptions. 2 coils have burnt out on me in 2 days. That's 1 coil a day. Never happens to me when I buy from other stores. F*** this store. read more

Good selection of juice, nice environment. Not really anything to complain about besides the pricing is a bit high on mods and juice. Otherwise would recommend over ANY of the trash vape shops in the Joliet area. read more

This place is going down!!!! This man with the beard has no customer service skills what's so ever! He just looks miserable in there. I only see him sitting in the same chair in the same spot every time I would go in there! Like get up and do something dude. I mean this place is a joke! I've been in there every month to see if they had my product. And NOPE they can't keep stock in...probably because they're not doing too good. That's the first sign of a business failing! And I hope this one does!!! Stay away because they literally don't even have a business phone!!! It rings and rings and then eventually you just gotta go in!!! Scam??? I even asked him if he had a phone because no one was answering! And he said no! Mind blown right. There Well guess what buddy I'm not bringing you my business anymore! How do you not have your business phone hooked up?! I don't even own a business and I could tell you how annoying that is. Just give it up already if you don't even want people calling your store!!!!! And you can't even keep stock it to get a regular customer base. Sad sad sad store your running!!! read more

Upon arriving I noticed the lady on duty was not wearing a mask and vaping openly. She put it on when I entered. I was only miffed when while asking for a product I was reprimanded by her for leaning on the counter. I realize I shouldn't have done it but as she was reprimanding she was constantly lifting her mask to continue vaping. I realize it is a smoke shop but if we all want to follow regulations I believe that should include employees as well. What is the lesser of the two evils? Me placing my arm on the counter of her vaping for who knows how long in the open? Sorry... it just seemed ironic to me as a customer. FYI... Vaperz online has the stuff available that the store says they don't have. If you do want to give them any business at all that is. read more

This is my favorite store. Excellent staff knowledgeableand friendly. Best service I've experienced in a shop in the area. Selection cannot be matched by any store around. The two bearded gentleman working there knew there stuff. Best store around hands down keep up the great work. read more

The place is a joke!! Don't waste your time going in there, there's plenty of places within a mile of there that'll actually treat you with respect. Ive never written reviews for places but I couldn't let this slide. The most recent issue is I bought a cheap plastic drip tip for my vape and put it on, took a couple rips on the way out then put it in my pocket. I got home and put away some groceries (with the vape still in my pocket) and then I sat down on my couch and pulled it out and found the tip broke. So I went right back and told him what happened and got accused of dropping it, then proceeded to say if you would have came in and said u dropped it I would have just given you a new one. I don't like to be called a liar. The first time, I had a target mini that I purchased from a different store and the battery wasn't lasting like it used to so I bought a new one. Well I didn't open it and use it right away because I had a busy out of town weekend and when I finally opened it a day later it was missing pieces. So I went back when I got in town and took it back in there, it was very clear it was never used by my self but they wouldn't do anything about it because I didn't have my receipt and he was the guy who sold it to me and even remembered me buying it. So beware. The only good thing about the place is the assortment of juices. I'm always in there spending money, you would think they would appreciate regular customers read more

Incredibly friendly staff. Appear to know their stuff. Always willing to help and inform. They do push to sell accessories and for first time vaper buyers expect to easily spend $100 just to get started because the products at this store are marked up quite a bit. Perfect example. The Joyetech Cuboid 150w regulated mod, which is very popular right now, sells at their shop for $60 but can be found online for as low as $38.95. That's a huuuuge price difference IMO. However, like I said, the friendly staff is what keeps me going back there but in the future I think I'll stick to buying my mods online. I give them 4 stars for friendly staff, product variety, knowledge base, and well kept premises. 5 stars if their pricing was more realistic. read more