This is a great shop! They have a wide selection and always have record of what you got the…read moreprevious visit. I drive from the South Loop there...

I've been a loyal customer and have spent a significant amount at your establishment over…read moretime--something your records or even my bank statements would confirm. Recently, I purchased a product that malfunctioned and made me feel unwell. When I requested a refund, I was informed that store policy prevents refunds for this type of product, as the store "can't take the loss." While I understand policies are in place for a reason, I believe customer service and loyalty should weigh heavily in these situations. As someone who values supporting local businesses and has consistently chosen to spend my money here, I'm disappointed by the lack of effort to make this right--even after reaching out directly. Retaining a loyal customer should mean more than sticking rigidly to a policy, and I had hoped for a resolution that reflected my long-term support for your business.

The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

Service is outstanding. Very friendly, clean and lots of variety of things. Little to no wait time…read more I absolutely love Amanda, she is the best.

I purchased a 'smart' vape here that is supposed to be good for 7500 hits. The vape crapped out…read morewith 90% juice left after 1 charge. Just stopped working. I brought it back and the shop guy told me it was my problem. I've also seen them sell flavored vapes which is illegal within the Chicago city limits. If you prefer shopping at places that stand behind the products they sell avoid this crap factory at all costs. These guys are turds.

Very sweet and kind staff, super helpful too! They have great stock as well. Definitely recommendread more

I've been coming to this location for years. The staff are always so kind and willing to answer any…read morequestions I have. Zach especially has always been someone I've seen every time I come in and I'll always remember a conversation we had the day I lost my father last year. I recently moved to Old Town and honestly it's well worth the time for me to make the stop over instead of finding anywhere downtown.

Zac and Gabby were extremely helpful and welcomed us at the door. They also recognized us as…read moreregulars. Assisted us with all of our question completely.

Called this shop because I'm visiting from California to ask for a certain product and the guy just…read morehung up on me after asking. Thought it was a mistake but when I called back he picked up and hung up on me AGAIN. Customer service here is horrible.

Great Smokeshop! They carry everything. Very knowledgeable and awesome customer serviceread more

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

Another nice experience at this high end smoke shop. Appreciate the products available and…read morecustomer service offered. Definitely recommend them.

The guy is awesome, great customer service!! Prices are accessible :)) definitely will come backread more

Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.