Before coming to 1st Wave, I had been a regular at another shop (Vapor Haven, now Maniac Vapor in…read moreDeerfield Beach) however I wanted to try something new. And something new I did find! I came to yelp and was looking through different shops with reviews and then the websites to see the different juice lines they carried. I was intrigued by the fact that they carried most, if not complete lines of high quality premium juice that I have only heard and read reviews about. Having decided to try 1st Wave, my boyfriend and I drove down to Pompano after I had spoken with the Manager Mike on the phone and he was super awesome. He answered all my questions and I was looking for specific juices and he took the time to look to see that he did have the particular flavors I was looking for, instead of just telling me to come down to the shop and see if they had what I was looking for. Walking in, I was impressed by the layout and it was a very comfortable, open setting. There was an L-shaped couch with a TV and a PS4 to offer patrons a relaxing location to vape and be social. I was also impressed that it wasn't super foggy either. I understand that vape shops can be very foggy, but it can be kind of a turnoff. I only like one foggy locale and that is my personal space in my own home. We were greeted by a young guy (I am totally blanking on his name at the present moment) but he was super polite and very friendly. He introduced himself extending his hand to both myself and my boyfriend. After the introductions, he began pulling juices off the shelf and a dripper for us to use. He showed no annoyance with the amount of juices we asked to try. We tried pretty much every juice it seemed before coming to our decision. We were the only ones in the shop at first, but after about 10 minutes people began coming in. For someone who was working there on a Thursday afternoon all by himself, he handled himself with grace and greeted every person there and showed 110% attention to each customer. If he was getting flustered at all, it didn't show and that was really awesome. I understand being the only employee with a sudden wave of customers and having to take care of every one and show them the same kind of attention, so kudos to him. After spending a total of about thirty minutes there, we ended up purchasing Suicide Bunny "The O.B.", Cuttwood "Unicorn Milk", Moo E-Liquids "Strawberry Milk" and Mango Boba. They had all the nicotine levels we were looking for except for the Cuttwood but I was impressed to find that they can nic the bottles if they do not have the exact level we are looking for. While checking out, I was able to also download the App, which sends messages daily with different juice sales going on and the sales are awesome! Example from today (4 May 2016) Charlie's Chalkiest $12.99/30mL bottles, which is a really nice deal. They also have different loyalty levels and even offer a weekly raffle which is really awesome too. One other thing that I am loving about this shop is that there are different locations (3 in total) so if one shop doesn't have it, you can hold it at another store. I really have found amazing customer service at both Pompano and Ft. Lauderdale (haven't been to Deerfield yet) and the hours for the Pompano location is super helpful as well because they open at 9am and stay open to 9 (10 on Fridays and Saturdays) so you can always get whatever supplies you need, whether it's an emergency or just perusing for new juice. This is definitely my new "home" shop and I honestly couldn't be happier!!! Keep up the great work you guys!!

Very clean, employees are knowledgeable and very helpful and kind. Great hours and great prices.read more

Completely new owners and management. They are so lazy and don't replenish stock or know when…read moreanything is coming in again. They never pick up their phone. They can't even clear their vm so you can leave a message. DON'T GO THERE.

Been a customer for yrs. Great Customer Service and prices are competitive. Selection is one of…read morethe best around.

White girl refused to give me a refund for a broken BIC lighter they sold me. And she confirmed it…read morewas their fault by confirming your employees are supposed to check the lighters before giving it to the customer.

Service is always great- large selection- good value. We're customers since the shop opened.read more

The ambiance is fabulous, the decor is inspired by classic cigar lounges, dark leathers and low…read morelights. I have only visited 3 times, and the music was modern Latin, I loved that! The service is excellent! The cigar variety is lacking, but they are new. I most certainly will visit again

We stopped in on a Sunday night at 7 o'clock to grab a couple of packs of smokes. Jay was behind…read morethe counter and greeted us with a hearty hello, and was very helpful in answering our questions about other products and their availability. I was really impressed with the selection, and we almost went in the humidor, but my husband decided to avoid temptation! They have a huge selection of everything! Price was definitely fair, and we will be returning when we are ready to restock! Thanks so much! We highly recommend this store.

Mr smokes smoke shop has great customer service. They did every they could to help me with my…read morepurchase. They even called me back and text me with photos of some of their products. I'll be definitely shopping with them again

By far the best smoke shop and best customer service I've experienced ..super professional and easy…read moreto communicate ...love their products too...Staff is awesome

My go-to for vapes and supplies. Fun people, good vibes, parking can be tough during happy hour…read morenext door

Girlfriends just got burnt on leaking vape and was given an attitude…read more Customer service is all that matters in places like this. Especially when i hear her scream and she says my cape burnt me then isn't given a new one with proof. Crazy. Man with dreads. Fire him.

I love this shop. The owners are amazing! Their options are incredible and they are always willing…read moreto answer questions. I have been in many head shops but Royal Haze is my favorite go to.

Worst experience possible. Decided to try out vaping, went to Royal Haze and bought all suggested…read moreitems (battery, liquid, and pen top). Battery broke within 3 weeks. Went back to shop for help and they accused me of altering the battery after purchase, which I did not do (and don't know how to do). I requested product info so I could contact manufacturer and they couldn't find it (serial number/purchase info/anything). In fact, this shop stopped selling these batteries due to issues. They refunded my purchase and BANNED me from the store. I don't think I've been to a more screwed up shop in my life. Save yourself a headache and go elsewhere for your vaping needs.