Service is always outstanding. Not intimidating at all. Staff is super helpful especially Cooper. Clean, modern, and sleek interior design. Selection is perfect - not too much to overwhelm little old me, but enough variety that I can always try something new if I want. Value- worth it. You get what you pay for. Ron is also a delight. The best part about this place is the people. They're always down for a chat. Breaks up the monotony of my day. That's why I keep going back. This place is addictive. ;) 10/10. read more

Ron helped me with my purchase and he was kind enough to show me how to set my vapresso 220W mod and how to install a new coil and also helped me pick out a good flavor of e-liquid ("blueberry jam cookie"), as well as how to re-fill the tank, etc. The only reason why I'm giving this review four stars is because I found VaporFi on Yelp and their website says they give a discount for first time customers but it doesn't mention that it is only valid online and through shipping (which they've been having issues with), and not valid for in-store purchases. Boooo!!- read more

STEVIE DOESN'T EVEN VAPE...BUT WHEN HE DOES, HE SOURCES LUCIOUS LIQUIDS AND ACCESSORIES STRICTLY FROM VAPORFI! Obviously, I know absolutely ZILCH about this new thing I see on the news! It's totally the millennial/Gen X/Gen Z...GENERATIONALLY XYZ BABYBOOMDADDY groups that have created a terrible tempting phenomenon that is now named vaping... Please note, I was indeed feeling MY VIBEZZ strutting down South St. -- low and behold -- there SHE was! On the corner it stood silently -- not just your classic vape shop filled to the pod with man buns, nose rings, and kewl tattoos -- but a beautiful and attractive VAPORFI oasis, filled with kewl hipster helpers and all sorts of gadgets, vapes, mods, coils, pretzels, e-juices, and even a watch with a hidden vapemaster hole! Before getting into the DEETS here - SJ LOVED both of my visits to SMOKEDADDYCITY USA (aka VAPORFI) -- feeling self conscious, intimated, and uneducated -- I was welcomed by very nice associates who didn't alienate STEVIE for not knowing anything about the coolest thing since white bread! I Highly recommend choosing this jawn shop over any other similar joint in the hood! They truly helped me understand and accept the mainstream culture that is truly a strange practice involving fully grown adults blowing scented water vapor into the atmosphere from a phallic styled vaping device!! MMMM MY FAVORITE! Some say vaping is a healthy replacement for a traditional cigarette....STEVIE SAYS -$ LIVE YOUR LIFE , GET OUT YA HOUSE, & BLOW SOME FAT CLOUDS OF SUMMER FRUIT FLAVAS INTO THE O-ZONE! -STEVIE J. $$ WE OUTCHEA read more

DO NOT BUY DISPOSABLES FROM HERE I've bought 4 disposables from them in the past year and all have been defective. I've purchased them from online and gas stations and have never had a problem. They also make you try them out in store to "make sure they work". Which it's going to work, but once you have it for 2 days (in our case) it doesn't work. read more

I purchased a vapor fi dry vape three years ago.The mouth piece was poorly designed ( plastic too thin) and it cracked. The vape still works but is now useless without a replacement mouthpiece. Vapor Fi offers no replacement parts. For a product that was purchased for almost $100.00, to now be destined for a landfill is inexcusable. Shame on you vapor fi. This is no way to run a business. read more

I signed up for text updates and never received one. After a couple of weeks checking to see if it's been picked up, no update. At this point, I read the reviews of the site and wish I'd read them before ordering. I was pretty sure it was a scam, and I was going to be out $50. I just received the email that my package was delivered to my choice of stores, March 24th, although the website said it was delivered on March 21st. I'm grateful the order arrived, but I will never order from this company again. Also, when I looked into canceling the order, I saw you can't cancel an order even though it just sat there in the store forever. read more

when walking into the establishment, everything looked clean and modern. Everything was presently neatly with their respectable prices. I love how you can mix their house juices with other flavors and I love the sampling that they do ( costs a dollar). I got the cobnut menthol freeze . I found it ok , but nothing to go home about. pretty weak flavor. associates were kind and knowledgeable about vaping. they were trying to upsale on me tho and I didn't find that appreciative. Associates should let the buyer to make the decision rather than recommending things that are not needed. Personally , would come back and order vape products and not for there juices or customer service. read more

Are you one of the people that gets creeped out when walking into your average, dark, sketchy looking vape/head shop? Well, this is your place. The moment you open the door you feel like you're in a good smelling Apple Store. It's clean, it's bright, and best of all the customer service is spectacular. Chris is seriously the man. Being an e-juice vape novice, I walked out of that store feeling on top of the world. Not only did he explain all of the intricacies and nuances of vaping, but he took everything out of the box and walked me through setting it up. So, I'm an expert now, thanks Chris! I'm excited to make my way through all of their flavor combinations. 5 stars well worth it. read more

The staff was great. Listened to my needs, and produced. Huge selection of vape fluid as well as vaporizers. Definitely will be back.

Really enjoyed my experience here today. I'm a non-smoker and came with no prior knowledge of vaping and the sales person was so willing to walk me through all the different types of pens and box mods available. He even offered to look in recipebooks to help me come up with combinations of flavors I might enjoy. Went above and beyond. Will be back and definitely taking advantage of the rewards program. read more

Experienced user or newbie VaporFi is a well designed store with experienced staff for all your vaping needs. They answer your questions. Staff is experienced. They have about 40 flavors and can mix and match to create over 30,000 flavor combinations. Lots of hardware. Lots of hardware. Lots of hardware. Did I say lots of hardware? Yes, but hardware is over my pay grade. Alex and Chris rock. They also have a great music selection. read more

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This store never opens on time. While I like the products and service. I'm constantly disappointed that if I show up at 11am no one is here. My last 5 visits I have waited up to 30 minutes for someone to show up and open the store. If you can't open on time change the hours. I don't think I'll be coming back. read more

The prices are ridiculous. The guy behind the counter sold me on a vape pen marked up over 250%. At first he said it was $24.99 then at the register he claimed it was actually $26.99. I was desperate and purchased it. It's my fault I purchased something for $27 that is available all over the Internet for $10 but buyer beware, you'll save a pile of money if you take your business elsewhere. read more

GREAT store. just a shame they have outdated product. very limited. wonderful customer service just awful disgusting juice (BLAHHH!) Way over priced! i mean WTF! kinda prices! 22 mm RDA's get on the BALL! no mechz ,no nichrome i'm shocked they don't just sell silk wicks. Spent 30 bucks on 30 ml of juice that was so gross i dumped it in the toilet nuff said. read more

Bought replacement pods and coils for my vape a few weeks ago. When I opened them this morning I realized the coils would not sit inside the pod all the way. Pressing down more it just popped back up. I tried filling pod and it leaked immediately. I bought extra parts at vaporfi on south street and when I went in to get replacements because one or more item was defective I was told that I could purchase new ones with a small discount. I was sold something that was not even useable then told that I just had to purchase more.... Wtf? read more

Came here couple weeks ago on Saturday. It was a little busy and it was only one girl working on the floor that day. So we decided to come back in a little while. I was a little disappointed because it was my first time buying a vape and I wanted to get a lot of info about it. So after we came back the lady spend all her time with me helping me out. I believe her name was Loretta. She's the best! And the whole store is beautiful compare to standart vapor stores in South Philly. I got the starter kit since I'm non-smoker. I'm enjoying it every single day. I love the flavors that I got Champagne and Mojito. I will be coming back to pick up my charger and buying more juice. read more

VaporFi - Tobacco Shops Near Me - Philadelphia, Pennsylvania

Oh what an absolutely lovely experience at an absolutely lovely shop! My husband, being the real vape enthusiast in our household, wanted to check out this new store, and since I do enjoy the occasional puff of some of the coffee flavors from time to time, I thought I'd join him. The folks working there were so so nice, very helpful, and knew their stuff. I love the natural aspects of their products, and their flavor combination possibilities are fantastic -- and what a clever bar-style set-up to experiment with crafting the perfect flavor just for you! The hubs settled on a good handful of flavors to have a variety to choose from -- my favorites were a clove, and a double espresso - all which they allow for adjustments in strength of flavor, which was a major plus for me (extra extra double espresso flavor, pleaseandthankyou!) A great friendly spot for the novice vape person -- and a solid selection for the vaping pro! Good stuff -- we'll definitely be back! read more

Seriously some great people in there. Went in there just looking and came out with a new setup and some amazing juices. Everyone knew what they were talking about and we're just super friendly. Found them on Google maps and it did not disappoint very clean shop as well. read more

Just stopped by for a new pen, and some liquid while visiting Philly. Nice, clean store, fair pricing, and great service. Chris helped me out, and had me up and running in no time. Whether you live in, or are visiting Philly you should definitely check them out. Hopefully your lucky enough to deal with Chris. read more

Worst customer service ever. Ordered 4 vape batteries and they refunded my half the order without contacting me. When I emailed them, they said they were out? Then why was I able to order? It's been a week and the other 2 batteries have still not shipped! read more

Please word your introduction better, saying that all other vape shops are sketchy looking, flat brimmed hat wearing, juice drippin, stretched ears having, cloud chasers. Your pretty much dawging on your very own customers, so please stop it, just focus on your store, and what you have to offer, don't talk down to these other shops because their lighting isn't as good as yours, mostly because these other shops are owned by people like us, not national chain vape stores, read more

If you go here the go on Wednesday's Chris is the man!! Helpful and everything is great for a great price. read more

VaporFi - Tobacco Shops Near Me - Philadelphia, Pennsylvania

Manny is the shiznit. Some tool put the wrong flavor in the bottle testers and I sucked on disgusting juice for twenty minutes. His sleuth like detective skills determined the wrong flavor was in the sample. Went out of his way to change the coil as I asked to keep the flavor unadultered. Highly recommend. Friendly and fun people. read more

Hey Rankesh, Might want to instruct your sales people not to ask customers if they want a receipt if you don't stand behind sales otherwise. She did ask "Want a receipt?" and I foolishly said "Don't think I'll need it." Didn't think I would need it because I didn't think you were selling defective items without recourse. There was no question that I bought the battery there. The saleswoman totally remembered selling it to me. And there was no question that it didn't work. I had a ledger entry from my Visa account but no way to access it from the store, LARP it as wise business practice but you're the ones who sold me a dead battery for $40 and left me high and dry. Not good, Rankesh. read more

Great spot and super friendly staff, but they seem to have trouble opening on time! Last Saturday I was there at 10:45. They were supposed to open at 11. At 11:20 I left and went down the street to another vape shop because they had not opened. Good place, but maybe don't go when they first open? Otherwise its been my fave spot for vape juice for months now. High quality, good price, and informed staff are always a great thing. read more

I tried this place a week ago since my usual vape shop was closed at the time and I was out of atomisers. The staff was friendly and seemed very knowledgeable about vape products. But when they didn't have the atomisers I needed the owner produced atomisers that he said were basically the same ones that I normally use but it was a different maker. Since I'm not an expert on vaping products I trusted his recommendation. I should have known better but I was out of atomisers and I was desperate. He replaced my old atomiser with a new one right there in the shop. It didn't seem to work at first so he said it was because the coil wasn't touching the device so it wasn't connecting to the battery. I didn't really understand what he was saying but hey,he owns a vape shop so I thought he knew what he was talking about. It wasn't until I had to replace the atomiser that he put in that I realised his answer to fixing the piece was to jam it in there so far and so tight that I actually had to use a pliers to get the piece out. When I finally got it out and tried to put a new one in it didn't work. No matter what I did to try and get the atomiser to work it didn't and I wasn't about to force it in there like he did. I tried putting the old one back in thinking at least I can use that until I get to the shop the next day, and it didn't work. Even when I tried screwing the piece in as hard as he did it still didn't work. So I had a pack of brand new and useless atomisers, a used atomisers that I couldn't use and I was out the money I paid for the new pack at 11p at night with no way to vape. I thought that I had a new place to buy my vape products but I was very wrong. A situation like this tells me that their only concern is the sale and not satisfied, potentially loyal customers. Never going back here. read more

Came in for a Smok SLM vape pen. They had one left. It was in a case unboxed!!! They said they do it with all the pens!!! After you buy the pen, they give you the open, empty box! You cannot be absolutely certain about the integrity of the product OUT OF ITS PACKAGING! I walked out. It's like taking bread out of the bag, selling it to me and giving me the empty bag! read more

This is a very well designed store. Easy to find different models of vapes. My partner was interested and we had a great experience shopping there. The staff was very knowledgeable and easy going. Not pressing or pushing and very good at explaining and answering all questions. Highly recommend this store especially if you are new to these devices. read more

Awesome place Stop by, mix your desired flavors (I guess you have 30,000 options) to mix and enjoy the flavor Points system looks rewarding and I'm looking forward to use it Customer service is unbearable so try it and I'm sure it will worth it! read more

Honestly, I've only been here once and I dont think I'm going back. The people were overly helpful and you may think that's a good thing but then you realize that they're just trying to upsell you on items. The juice smells like nail polish remover and tastes disgusting. This is literally the only juice to make me cough every time I go to take a puff. Its a really bright open store but it feels really industrial instead of the local vape shops that feel intimate and apart of a community. I would not recommend going to this store for the juice but if you need a new mod they do have a wide assortment of mods and such. read more

Many thanks to Lauren , who helped me a first time vaper in choosing a vape pen , on how to use and take care of it. The store has a range of flavors from tobacco to fruit and so on. The store has a taste menu , and helps you taste and decide which flavors you want to buy. You decide on the nicotine strength too which starts at .6 and goes up to 2.4 if I am not wrong. The store is well lit and modern decor and not overdone. Great customer service , Lauren was patient and didn't rush me into anything. read more

Horrible experience. The promotion of the warranty is completely false, they will never take your damage product and replace it correctly. They will just try to sell you more products to take more money out of you. I am writing this review while my boyfriend is discussing with the employee. We contact the manager and he was unhelpful. The employer and manager said different things and neither solved the issue. THESE PRODUCTS ARE PRONE TO GET DAMAGED. Don't purchase, because you will end back coming to the store. ALSO, prices are marketed incorrectly. Awful experience, do yourself a favor. read more

I was honestly SHOCKED to see positive review after positive review about this place (ignoring the fact that most of them are CLEARLY written by the company). My personal experience here was... sufficient, but I have had far better experiences at nearly every other vape shop I have been to. Nice clean, modern environment and display! The main reason I would never go back here is that I genuinely think MOST (if not ALL) of the juice taste terrible! I am referring to the House Brand. I have been to at least 20 different vape shops in my lifetime, and I have NEVER disliked the entire collection. I tried over 10 flavors there (flavors I typically buy all the time), and they ALL had really horrible tastes to them. They have a decent deal where you buy 3 Juices, you get the 4th for free, so both my friend and I planned to buy 3 each; but we both tried the flavors and decided not to buy any! Even basic flavors like Strawberry and Peach are terrible and don't taste anything like Peach or Strawberry. Another thing I really disliked was the customer service. When I walked in, there was a super gorgeous Red haired girl working, and a clearly brand new young male employee. I do not fault the company or the male employee at all for this, but he basically had no idea how to do ANYTHING, and the female employee just kept switching back and forth between helping my friend and I, and two other customers. I wanted to just go in quickly and go, but I would have to wait for this single employee to bounce back and fourth between all of our needs. I was about to walk out multiple times, just because I was trying to PAY AND LEAVE for about 10-15 minutes. I assume this would be corrected once the other employee knows what he is doing, but still he clearly knew NOTHING about vapes so it was just weird. The experienced female employee was helping someone else, and the new male employee would try to help me try samples. But every single time he made a little mistake (which was a lot), the female employee would openly be SO BITCHY to him! It created this really tense dynamic in the room, where the new employee was clearly SUPER uncomfortable and quiet, just trying to learn, while the girl was clearly so pissed off that god forbid a NEW EMPLOYEE doesn't know how to do things. Another thing I HATED was the amount of upsaling that was going on. I've worked as a sales rep in the past, so I understand upsaling and that the employees are probably required to do it. But HOLY SHIT! Like I bought a 25$ vape pen, and when I'm ready to pay, the girl says "Ok, I'm just gonna throw in this wall adapter, it's only 10$." WHAT?! WHY IS A WALL ADAPTER 10$?! I can get a pack of 5 wall adapters from the Dollar Store. So of course I say, "no, youre not going to 'throw it in,' and I can't imagine why you would say that without asking!" So she tells me that, I need this particular wall adapter to charge the vape, otherwise it "Break my Vape." So I basically called bullshit, and then she changes it to "well it will probably break if you use a different wall adapter." Which is obviously BS - it would either DEFINITELY NEED a special wall adapter, or it definitely WOUDLN'T. I didn't like that a girl who literally knows nothing about electrical engineering would straight up LIE to me to sell me a 10$ wall adapter... OH THIS WAS THE WORST PART ABOUT THE CUSTOMER SERVICE! So I was sitting at the bar with my friend, and another female customer a seat down. The female employee was showing the other customer a Vape, and THOUGHT that she put its battery down next to her. So I was TRYING TO PAY AND LEAVE for a while now, but she starts to look for the battery SHE misplaced instead of helping me. She ends up looking for the battery for like 10-15 minutes, saying OVER AND OVER "I put it down right here, someone must have moved it." And she blames the new employee for it about 5 times, continually asking him "Where did you move it? Are you sure you didn't move it? You must have moved it." So it's been a while, and she still hasn't found the battery, at this point I even say "I'm trying to leave and checkout..." but she refuses to do anything besides look for the battery. Now she starts looking at ME glaring her eyes, and I realize that she thinks I may have stolen it. At this point, I actually started believing MAYBE the girl next to me stole it, because it was allegedly sitting RIGHT next to her and it has been like 15 minutes. Now, ALL the customers are trying to checkout and leave. So the girl finally gives up and is ready to check us all out, because the other employee cant do ANYTHING. But she keeps stopping momentarily to look for the battery again, and keeps saying things like "well why don't we just look at the security cameras," and "well I'll find out when I check the cameras." I was literally about to say "Would you like to check my bag?" Turns out SHE PLUGGED IT IN TO CHARGE AND FORGOT ABOUT IT! read more

What an awesome experience I had the other week with the sales associate on duty. His name was Marcuz and boy did he make the experience 10x's better than I would have imagined. I never vaped before that day but since then I've fell in love with my Vape and all the different flavors I got. Just note if you see an associate in their with red hair DO NOT GO!! Wait for Marcuz or someone else. She was very rude the first time I walked in and made me feel unwelcomed. VOTE 4 MARCUZ! read more

Hi ,,,, just wanted to say how wonderful Manny and Chris both are!!!! They are very knowledgeable, witty, etc,,,, it makes our visit to the shop fun. We(Randi and Melanie) go to vaporFi every week, simply a pleasure,Hopefully the both guys stay on board there!!!! Give those guys a raise!!!! They so deserve it!!!! Thanks again for all your help!!! Melanie M read more

Super over pushy salespeople. Can be really condescending if you ask a question about vapes and they always shove their most expensive product offerings down your throat. Never going back here. First-time vapers beware!!! They will take advantage of your lack of knowledge and rip you off big time. read more

This place is amazing. Employees are so friendly and very helpful. There is a wide verity of juices.

Do not spend your money here. Worst products ever. You will be back every other day trying to fix one thing after another. What a waste of time and money. I had to get two different parts replaced twice. I had to go there 6 times in 2 weeks until finally getting "most" of my money back. The owner tells his employees not to call him when he's off, and they are not allowed to refund without his permission. So expect to have a lot of days ruined trying to not get ripped off. read more

A large range of flavors and an excellent customer service from the shop's team (both kind and professional). Would recommend to any vaper wandering around Philly read more

Good experience, modern layout, great flavor selection. Unlike the normal dank vape shop.