My doctor retired and vitality handled the transition with no problems. Dr gentile handled my…read moreprescriptions with no problems. Would recommend to anyone.

This practice has been consistently disorganized, but my latest experience was the last straw…read more After my appointment, my doctor said he'd send my prescriptions, but nothing showed up. I called the office 15+ times, even explained I was going through withdrawals, and still got no apology or help. I decided to drive to the practice and in person, was told something totally different than what I'd been told over the phone. No one communicated, took responsibility, or seemed to care. I ended up paying out of pocket at the pharmacy instead of calling and asking the practice to send in what was needed, (yet again!) just to avoid further delays and the toll it was taking on my mental health. For a mental health practice, the lack of empathy, urgency, and professionalism from the front desk and admin staff is alarming. My psychiatrist is kind, but the office is a mess. I finally got my meds but after this experience as a 4 year patient, I won't be returning.

Dr Kathpalia is one of the most professional and caring psychiatrists.read more

I made an appointment with Dr. Kathpalia when my depression was so severe I wasn't sure I wanted to…read morelive anymore. My meds weren't working, and for months I hadn't been able to find a psychiatrist who accepted my insurance and didn't have long waiting lists. I was so relieved to find a doctor and felt hopeful for the first time in months. Prior to my appointment, i told a therapist in his office that because I was considered med-resistant, I had had an experimental treatment (that is considered a huge breakthrough in mental health treatment and is about to be made available by Astra Zeneca) every few months for the past year on an emergency basis that had improved my depression, but only temporarily. I now needed a doctor who could help find meds that would work consistently so I wouldn't need emergency treatments. Without even seeing me, he cancelled my appointment and refused to talk with me because he didn't agree with the treatments I had received. (My last treatment was two months ago.) I called his office several times to explain how badly I needed his help, and if he would just talk to me, I could explain that if he could help me, I wouldn't need the treatments anymore. He never returned my calls. His disregard for my urgent need for his help, and refusal to even have a conversation with me after i told the therapist I needed someone to save my life, is the most careless, irresponsible behavior I've ever experienced from a doctor.

There's a free car valet service, because there's limited street parking…read more The reception staff is very helpful and reassuring. You are then escorted to the emergency room where they take your vitals and history. The ER is not a chaotic place, like some hospital ER's. While you are waiting for results, all of the staff tries to make you feel comfortable. The ER is in the Lower Lobby. There's a cafeteria on the first floor take the elevators up there. There are some cold sandwiches and a steam table. Soft drinks are available.

Last month I underwent same day surgery for my shoulder. The folks in the hospital took excellent…read morecare of me from reception through the wheelchair exit. The nurses in same day surgery are just amazing. They were so happy, supportive and, most importantly, were able to get an IV in in only one try (and I'm a bad stick!). No one wants to be a patient but if you have to be, go to this hospital. They'll treat you right.