The quality of the work itself was as expected (they came highly recommended by two co-workers, and…read morethe local Infiniti dealership). It's what happened before my appointment, during the appointment set-up and afterward that disturbs me. When I called to set up my appointment, I called from my work phone. I work for an advertising company with whom Custom Auto ALREADY does business. The gentleman who answered hung up in my face three times straight...even when I tried to interject to say I was calling to do business with them, and not to sell anything (again...they already advertise with us). He still hung up in my face. I then called a fourth time, but this time from my personal cell phone. I was then able to ask my question about their physical location and about a convenient time when I could bring my car by. He was extremely pleasant that time. A couple of months earlier, I had been given two separate repair estimates...one for the damage caused by the recent hit and run, and another for separate work I wanted to have done, possibly later. When I brought my car in, I asked that both jobs be done (to take advantage of the rental being paid for by insurance), but I wanted to know if there could be any price-break for doing both jobs now instead doing the other one later. I was told it was doubtful, but that he would ask "the owner" and call and let me know, and verify at that time whether or not I still wanted to do both jobs. The next time I heard back from ANYONE, my car was already ready for pick-up. When I arrived to pay for my repairs (the work was good), the tally was only half of what I expected. I then learned that both jobs were not completed. It was assumed, I guess, that if I couldn't get the price-break, that I didn't want (or couldn't afford?) to pay for both. I'm really not sure of the thought process behind not calling about the potential to make more money. Very odd indeed. The apology for the "misunderstanding" was minimal to non-existent, and the uncomfortable silence as I left so very obvious. I now have to pay out-of-pocket for a rental whenever I decide to have the other work done. That part was only irritating. What followed later was infuriating. When I bought my Infiniti G37 two years ago, the used car dealer purchased and shipped to me BRAND NEW mats as a goodwill gesture. One month after my repairs at Custom Auto, I went to vacuum my car for the first time. That's when I noticed that my NEW front passenger mat had been replaced with an older, oil-soaked, discolored mat, and placed under my vinyl covers so that I would not notice. I thought I had noticed a slight change in color to the vinyl during the daytime, but I just thought maybe it was because my vinyl covers were getting older and finally starting to yellow a bit from the sun. When I raised the vinyl cover to vacuum that day, I was shocked. Knowing that a whole month later, no one would claim to know anything about what happened to MY new mat, I just decided to buy another one and move on. Unfortunately, I discovered that I would have to buy a whole new set---Infiniti only sells sets, not single mats. I guess that also explains why it was so palatable for someone to take mine instead of buying their own mat. Overall, the work was good, and done in a timely enough fashion. If you use this shop, my only suggestions would be to make sure that you get a clear verbal (written if you can) understanding of the work that is to be done, and DOUBLE CHECK YOUR ACCESSORIES BEFORE YOU LEAVE. Good luck!

From the owner: Auto Collision Repair Specialist…read more Kevin Strayhorn,President/All Insurance Claims/Local Pick-Up & Delivery/Damage Free Towing/Cars-Trucks-Vans/Voyager & Wright Express Fleets Cards Accepted Arkansas' Largest Independent Dealer Repair Partner for Ford, Lincoln,Mercury, Jaguar, Land Rover, lnfiniti ,Volkswagen

Not very good painting, poor quality if u want cheap budget paint job then this is your guy .Oh and…read moremake sure you take you value with or you will pissed. Stay away if you know whats best.

I watched a lady get abused by a man at this shop. He came and jumped on her and everyone in the…read moreshop went inside and left her there. She tried to get them to help her and they ignored her cries. Police came and they were no where to be found. On top of the fact it takes 2-3 weeks for Mr West to order the part for your car after you've paid him.

Worst paint job ever. This man cannot paint. Kept my truck for 8 months and the paint looks like a…read morefirst time painter did it. Runs all over the truck, missed areas, painted over areas that were not sealed properly, orange peel all over the truck. Total disaster.

From the owner: 35 years in business building customs, hotrods and classics. We offer fabrication, paint and body…read morework as well as ground up builds. Come visit our 12,000 sq.ft. building today to see where your dream can become a reality.

My wife, daughter and son visited Joe Machens Toyota (McLarty Auto Group) yesterday and had major…read moreproblems looking into buying a RAV4. The salesman Saif Ali became physically threatening to my wife, and had to be restrained by three other employees. Apparently the sales manager got involved and this incident was in front of other customers. There were minimal efforts by Machens at damage control, after I contacted the dealership mgt, they said our data had been shredded so psycho sales person wouldn't try to follow up on us. Also tried to pull our credit without permission.

Excellent service!…read more I had a minor fender bender which required a new front bumper. The estimator, Jeff was very efficient and friendly during his inspection of the vehicle which wound up being spot on. The parts were ordered and my appointment was scheduled. I felt better about the possibility of quality of work being performed after seeing plaques for their techs having BMW certifications for body work. The work was completed in one day as promised and they sent my truck through the detail shop which was a nice surprise. The bumper looks great and you cannot tell there was any damage unlike the last time I had a bumper repaired at another body shop in town. This has been one of the best body shop experiences I have had.