In November of 2012, I purchased a used vehicle (2009) from Varsity Chrysler. Being skeptical of purchasing a used vehicle for mechanical worries, I chose a vehicle that offered warranty for another year as well as extended warranty which was passed to me from the previous owner. Within the first month of ownership, I was forced to replace the battery. In January (4 months after purchase), my check engine light began to blink in the mornings. I phoned Varsity immediately and was told to "keep an eye on it". The problem was persistent so a few weeks after it began, I took it in for an oil change and made mention of the problem again. Again, I was told "keep an eye on it and don't worry, we've found nothing wrong". When I brought my vehicle in the following week to have my wheel speed sensor repaired (under warranty), I again asked them to have a look at it. They claim to have found nothing wrong the second time and I was told for the third time "don't worry about it, we couldn't find anything wrong". It was until I experienced a bucking under load while drive on Stoney Trail with a flashing and then constant check engine light that I finally was able to convince them to take ANOTHER look at my vehicle. At 8am on a friday morning, I brought my vehicle to Varsity Chrysler with a photo of the scan my fiance had done which indicated a cylinder 4 misfire. It wasn't until 11am that I received a phone call saying that my vehicle diagnostic was nearly finished and I should be expecting a call shortly to go over the results. At 1:50pm I phoned the dealership myself to ask for the results and was told that my service advisor should return from lunch and they'd have her phone me within 10 minutes. At 3pm, I had yet to hear from the advisor and made another phone call. She was very abrupt and told me they were still not finished and that she had only spoken to me recently (I hadn't heard from her since 11am). She phoned me back with the results stating that I needed to replace all 6 of my spark plugs and needed a fuel flush to remove the carbon from my fuel lines. She also stated that I would have to pay a $99.00 diagnostic fee as the results of my diagnostic report were not covered under warranty. In total, I was told in order to properly diagnose my check engine light, I would have to pay nearly $1,000.00 (I'm not exaggerating) to rule out the possibility of malfunctioning spark plugs and the possibility of having carbon in my fuel lines. Did I forget to mention that my vehicle was not only under warranty still but I had extended warranty AND only 75,000km on my 2009 Journey? That evening, I picked up my vehicle with the intentions of replacing my spark plugs the following Monday. Over the weekend, I had a private Mechanic replace my cylinder 4 spark plug, which did not fix the problem. The Mechanic had the brilliant idea of replacing the coil pack. The problem was simply a bad coil pack and had the dealership properly diagnosed my check engine light, it would have been under warranty along with the diagnostic fee. My total was only $65.00 and a day without a vehicle. Varsity Chrysler wanted $1,000.00 to rule out the possibility of faulty spark plugs, carbon in the fuel line and for a diagnostic fee. It's up to you as to whether or not you'll put good faith into their work, I however am thankful that I took it for another look. read more

Posted a review a year ago funny how anything that isn't good doesn't appear anymore. This dealership are liars and cheats. Don't buy anything from this place, bought a truck with an extra 2500.00 in supposive upgrades, ended up getting nothing for my money. The diamond coat package covering chips in your windshield and paint chips. Got a chip in the door the guy in service got me to buy a Paine pen at my cost took the pen and colorectal the chip, he never put a rust inhibitor on it or anything and handed the pen back to me. Then got a chip in my windshield took it in for repair, it took half a day and when I got it back it still looked the same, they told me it would clear up in a couple of days, never changed still looks the same. When I bought the truck it was the second time buying from them and when we got the 2500.00 5 year gold package we were told we would get new tires when our we're worn. Came in to get said tires and were told that we were not covered for tires, that's the whole reason we bought the packages, liars. The sales rep and finance manager both said we would get tires, both the sales rep and finance manager don't work there anymore, I wonder why, ripping off customers. The tire package was to cover flats, chips on rims among other thing, brought in two flats and still had to pay 40.00, had another flat and this time wasn't charged anything, I'll have to have 40 flats to cover my 800.00 cost, total rip off. Then went in to trade my truck 2015 for a 2018 because the price was cheaper than my truck, was told there wasn't anymore left in Canada, went home called the first dealership I thought of and they had one sitting on their lot, liars. Went back and told them I found one in Calgary, he said sorry we told you that there are 4 right now in Canada one in Calgary. They said we can have it brought here for me to purchase, after getting lied to numerous times and the joke of a trade in for my truck, I wouldn't but a single thing from these thieves again. Go anywhere to buy a new vehicle but don't buy ANYTHING here you WILL get ripped off, they are not trustworthy, wonder how they can sleep at night and if their families know that they will say anything to make a sale and then when it comes time to get what you've paid for they say there's been a mistake. They have never tried to make it right or call me back after I left NUMEROUS messages they don't care, they've made the sale and got there money. I don't work and have made it my mission to tell anyone I can of their SHADY way of doing business and I'll write a review every week if I have to. Loser dealership and loser managers. Have a call in to Chrysler Canada. Tell anyone you know that is buying a car from them that it's just going to lead to lies and getting ripped off, the fake reviews of people saying all is well is just them posting so they don't look bad, beware. I had to hit one star but they don't deserve any stars, LOSERS!!!!!!! THEIVES!!!!! read more

I recently had my car in the collision shop at Varsity. I was very unhappy with service took way too long. They towed my car into shop on Oct 31 Got my car back on Feb 4. The first date for completion I was given was Jan 9. When I spoke to them there was always another problem.There was also a recall I was told by 2 people they would do it. Only to find out after they could not do it. Due to no parts maybe you should not promise things until you look into it. read more

I was delighted with my salesman and recommend Varsity to all my friends. Laura read more