Came in for a consultation for dental work and they are awesome! Took all the time I needed to…read moreanswer questions and were so nice and personable. You know when you meet a Dr and just know right off the bat it's going to be a good fit? That is how I felt leaving my appt. This dentist and his staff are a good fit.

The dentist seemed very nice, as did the staff. That is until the bill comes. I was told that my…read moreinsurance was accepted, then received a bill for over $400 for cleaning and x-rays. I was also given a fluoride treatment that is extra, and the hygienist told me it was included in my particular insurance! So, steer clear. You may be billed even though they tell you your insurance is accepted. Bait and switch law is very evident to me. Couldn't get money from me, so they billed my husband!​

When I started here almost a decade ago it was VERY different. Now it's all about the money...it…read morewas a very sad day when I realized my mouth was not in as bad of shape as I had been led to believe, and my insurance had been being used as it should have been.

Highly recommend getting dental care here! I have personally witnessed Dr.Hashim and staff do…read moreexcellent dental care and treat patients with the upmost respect and quality.

I cannot begin to tell you what an excellent practice Dr. Brian Roy has. There was NOT ONE member…read moreof his office staff that treated me poorly. Everyone took the time to answer questions and say hello. The staff was kind and went through the procedures with care. Dr. Roy was fabulous! He also took the time to answer my questions and put me at ease. My implant was successful and I am so happy with the results! I admit to asking around after my dentist recommended Dr. Roy. Even dentists from other practices and their nurses indicated that he was "the one"! Thank you so much for your kindness- all of you! You are appreciated! Joan D

I can't say enough good things about Dr. Brian Roy and the staff at Northwest Ohio Periodontics!…read moreDr. Roy is one of the friendliest, kindest and most caring doctors I have ever had. He was very skilled at performing my gum grafting surgeries, from which I've had a very successful outcome!

Gorgeous office that feels more spa-ish than dental-ish so you are relaxed the moment you walk…read morethrough the door. The staff is amazing, and they are not only kind but will also spend that extra couple of minutes to make you feel comfortable and answer any questions or concerns. I also have complete confidence in Dr. Burrow, who has exceeded my expectations from day one and continues to bring innovative treatments and technology to the table. In short, he's a bit of a dental nerd, but the cool kind like Elon Musk. Bravo, Tower Dental!

I've been going to This practice my whole life, long before it was called Tower dental. There's a…read morereason for that; I'm treated so well that I would never consider a change. Unfortunately I spend a lot of time in medical offices, and none of them are as kind, considerate, and perhaps most importantly, *punctual* as Tower.

Dr Maley does everything well! I've had root canals, crowns and many cleanings. All pain free. He's…read morenever been out for money. Even when I had a severe pain in a tooth he was reluctant to do a root canal. He fixed my problem perfectly and pain free!

I was having a dental emergency with some pretty severe gum recession and wasn't even a patient,…read morebut a friend recommended them & they were great! They fit me in right away (the very next morning) and were very nice & professional. It seemed modern & well equipped- the dr seemed extremely friendly and overall I'd definitely recommend. I think I might have found my new dentist office. Only 1 thing is they're kinda far away from me, but it's not anything I can find a fault with them over. Thumbs up!

Dr. Poz is no longer a part of the business as he is now retired. Whoever took over doesn't bother…read moreto share this information with you until you're at your appt. They also did not allow Dr. Poz to mail out letters informing his patients of his retirement (nor Dr. Kloster who was right next door & they took his business over too). They also changed my appointment time from 5:00P to 2:00P without checking with me. The first time I ever heard anything about 2:00P was when they left a message to "confirm" my 2:00P appointment. I immediately called & told them my appointment has never been scheduled in the afternoon as I work & that it was scheduled for 5:00P. They told me they no longer have 5:00P appointments as they changed their hours. She tried claiming they mailed something out but I never received anything. They also tried claiming Dr. Poz mailed letters out but interesting enough, not only did I not receive the letter but none of my family members did either. It's just one lie after another. Plus, none of Dr. Poz's staff is there. They did a whole change of personnel. I informed them I will not be back as there's just too many lies.

I arrived 10 minutes before my appointment time today and was told to fill out forms. They are…read moreusually militant on schedule and come out as soon as the appointment starts. I waited 10 minutes and went to the desk to be sure they checked me in. I was told the hygienist (name starts with a J) was finishing up with someone. No one left the office in the half an hour I was there. I went up to the desk again after waiting another 10 minutes and was told that they were cleaning the room. I said I would have to reschedule since there wasn't a way for me do the appointment and make it back to work on time, and was told they are scheduling out until August. I understand things come up, but to keep someone waiting 20 minutes after a scheduled appointment and I'm the one that has to go to the desk to get any communication is ridiculous. And then I get talked to like I'm unreasonable for wanting my time respected? No way. Staff used to be friendly, accommodating, with great customer service. New staff needs some new training or just basic communication skills. Sadly, customer lost. However, was able to go to a new dentist that made it a point to make sure I got an appointment next week :)

Not only has Dr.Kahn helped my husband out, but I went to see him as well to get my gums taken care…read moreof. They did a great job on my teeth and gums. They are so much better. I will be getting Invisalign done there soon as well, and I am confident that Dr.Kahn will do an amazing job. This dentist goes above and beyond to help you out. He has an amazing heart. It's been truly a blessing to find his office.

Dr.Khan is a fantastic dentist. His staff is amazing. They make you feel comfortable and explain…read moreeverything clearly. I highly recommend Great Smiles Family dentistry.

Looks good but these people don't know what they're doing! Came in for an infection in my tooth,…read morethey did X-rays, should've know they weren't smart because the lady that gave me the X-ray didn't know how to put the "X-ray piece" in my mouth. She kept hurting me, like pressing the thing against my tongue. She finally just used her fingers to hold the piece in place. Then after the doctor told me I had "new" cavities, and it wasn't from the root canal I just got from them, I asked the doctor about antibiotics and something for pain, he looked me in my eyes and told me he'd give me something for the pain, which can be excruciating. Fast forward to two days later, I'm at work and my tooth is on 10. I call the next morning @ 7:30 the tell me the doctor will call me back. 12 noon comes, I call them, they have no recollection of me calling, then they put me on hold for 10 minutes then drop me. I call back, they give me some BS excuse saying that they computers went down. Then after an 8 minute wait, then come back and tell me to alternate btw ibuprofen & Tylenol! I'm like "the doctor looked me dead in my eyes and told me, emphatically that they would give me something for pain!" She said the doctor said I should contact my PCP for that. Then why did you tell me you would handle that? I couldn't been called my PCP if that's the case. She wasn't even gone to say anything about the antibiotics I had to tell her I needed that too! Very unprofessional and Will tell everyone I know NOT to go here! Looks nice but they're very unprofessional and really only care about your insurance. They kept saying the 1st time I was there, "you got that good insurance!" I work for Chrysler and definitely will relay the message that this place sucks!!!!

Care was top-notch I love Dr. John excellent human being and so is his staff. But bring money.read more