If you read nothing further in this review, please take away from it South Metro Animal Emergency…read moreCare made the last days I had with my dog unforgettable in the best way possible! My 14 year old dog who had been declining in health was acting very differently one day, enough so to bring him into an emergency vet at night. I was met by Justin at the door for a quick assessment, as I couldn't go into the clinic because of covid regulations. Justin was very compassionate and understanding of my dog's situation, and I felt at ease as I watched them go back into the clinic. I went to sit in my car and wait for the update from inside. My phone rang and It was Dr. Birch on the other end, he said I needed to come inside to talk which I knew meant the worst. Dr. Birch explained to me what was going on inside the abdomen of my dog, how it was affecting his body, and that it was a terminal situation. He still laid out a gradient of options from taking him to a specialist at the U of M to putting him to sleep that night. I was very grateful for his honesty in offering up all the solutions he did. But we both agreed for a 14 year old dog in his situation putting him to sleep was the best possible outcome. I couldn't do it that night without the family saying good bye. The next day I called my normal vet to see if I could take him there for his final appointment, as he'd been going there for the last 7 years and I wanted them to be a part of it. They couldn't, or wouldn't, make time for me and my dog for at least 3 days. This was very disappointing to me. That day I came home from work and my dog had declined further, and I made the decision to bring him in overnight to have him put to sleep. At 10 PM, I was met by Justin again at the door as I carried my dog in. His genuine compassion to my dog again was apparent, but it was also extended towards me as he told me what the process would be. He then took my dog to the back to put a port in his leg for the shots. This was something different from when I've done this before. For me it meant my dog would only be stuck by 1 needle, not the 3 or 4 they actually use. When they came back, Justin put down the plushest fleece blanket on the table I'd ever seen. They then gave me all the alone time I wanted before Dr. Birch came in. Once again Dr. Birch was a true professional explaining to me what was about to happen, and how my dog would react. And he gently petted my dog the whole time to help ease him as I said good bye and he slipped into his sleep. Dr Birch left and they then gave me all the time I wanted alone to say good bye myself. One last time Justin came in offering his condolences and wrapped my dog in that huge soft blanket and took him away. I was offered time to sit in the room as long as I wanted, but all I had to do was simply walk out of the clinic alone. S M A E C thank you for your services, hours, and location. People don't bring their pets to you for the fun regular stuff, it's got to be a whole different world at your clinic from dusk to dawn. I appreciate that to the fullest. Justin and Dr. Birch, Thank You doesn't even start to cover the appreciation I have for you two! The whole experience I had was only 24 hours long. But the good memories I have of one of my worst times will forever be in my mind. Thank You, Rob and Braden

I would give zero stars if possible. I called them late on Sunday night, 7/19, because our dog had…read moresuddenly started stumbling around and could not open his eyes. It seemed like he was having trouble breathing. They refused to let me come in with him. I told them I think my dog is dying and they seemed to have no compassion and basically said there wouldn't be anything they could do anyway. I can understand it might have been better to go somewhere that has 24-hour monitoring/hospitalization, but I didn't know that at the time. It was the complete lack of empathy and caring to explain that has me leaving this review. It's like they just wanted me to get off the phone. And our dog died the next morning. Rest in peace, Vinny

We have been taking our cats here for awhile now and have had always had a positive experience with…read morethe explanation of their health issues and the results of the exams as well. However, we have struggled with conversing with one of the Vets as she seems excitable, which makes it a little difficult for us to have a conversation. It would be helpful to pause and relax a little so we can talk as well. Overall, we are satisfied with this Clinic and the staff and plan to continue to bring them here in the future.

Ive been taking my doggie here since we got him in 2021. East Valley has been wonderful and Dr…read more Dudley is fantastic. I highly recommend this practice.

Have brought my dogs here for years and have always been impressed by the caring workers and the…read moreexplanations they give. I have seen several of their vets and their techs and they make me and my dog feel welcome and comfortable. In general wait times are typical and it is evident that all the workers adore pets. I also appreciate how they work to distract my dog for shots (licking peanut butter) and always provide treats to help the dogs feel more at ease.

I love Lakeville Family Pet Clinic! They are always so kind and helpful. Inquiries are answered…read morequickly and appointments are straight to the point, easy, and they are always so good with my cats. They have also been very flexible with me, which I appreciate so much. I have a cat that is not very easy to get into a carrier and they have been able to accommodate me when I needed to come either a little earlier or later. When I had to make a very hard decision to say goodbye to my senior cat, they showed the most sincere and genuine kindness towards me and hugged me while I cried. They truly care about you and your pets.

We would not recommend this Vet for any treatment of any animal for any reason. He has turned our…read morelives upside down. After my husband and I had our first child, we moved from Mpls in 2022, into a new home in Burnsville. With all the excitement, we decided to get a puppy. We found a very reputable breeder of Golden Retrievers through friends. At this point our life was so perfect we couldn't be happier. New home, new baby, new puppy. The American dream was falling into place. After a yr we thought we should take our precious puppy in for her first checkup. A neighbor recommended Dr Hunt at the Palomino Hospital-Clinic in Burnsville. Before the appointment we researched vaccinations for animals & found they're not all necessarily intended to help animals, some can potentially harm them & even cause death. When we brought this up to Dr Hunt, he became very defensive & appeared almost angry as if we were out of line for even questioning vaccines. He assured us that they were not harmful & that our puppy would be just fine. So, with some reservations, we put our faith & trust in him. Little did we know this would have devastating consequences. A few weeks before XMAS of '25 our beautiful retriever became sick. She was losing weight, had no energy & couldn't keep food down. She was getting worse by the day. We were dumbfounded. She had impeccable lineage, was fed the finest foods & exercised daily. We researched her symptoms and found it could be the results of vaccinations. The only vax she ever had where the ones Dr Hunt had guaranteed us were so safe. We immediately took her to a new vet at a new clinic. Our worst nightmare was coming true. After a battery of tests, it was confirmed. Our baby had cancer. It was terminal. With this diagnosis, and the info we supplied, the Dr agreed, it certainly could have been caused by the vaccinations she got as a pup. How do you tell your 4yr old child her beautiful dog is dying & we have to euthanize her because you trusted a bad vet. Dr. Hunt from Palomino Hospital/Clinic must be one of the most unprofessional Dr's we've ever encountered. The biggest regret of our life was not leaving when we got so much resistance when asking questions about the vax. It felt as if he was hiding something and trying to keep us from asking more questions. We thought we may have been over cautious, but in hindsight we were right on point. If we knew then, what we know now, we would have never taken our baby to that evil man. He destroyed the emotional fabric of our new beginning, in our new home, with our first child. We can't stop crying over the devastating loss of our beautiful pet that we loved like our child. It is going to take a long time to get thru this bad experience. We seriously beg anyone thinking of using the Palomino Clinic, to not. If you already are, please find someone new. He is dangerous. He is not a nice person & not the kind of professional you want treating your family pet. The neighbor that recommended him is horrified. Please make the right decision. GOD BLESS!!!

Dr. Ron Hunt is an amazing vet! He is one of those people, who was born to be a lover and care…read moregiver of animals. We have had him as our vet, through 2 dogs and over 20 years. Highly recommend he and his staff!!!

although I went on a Sunday and we waited over seven hours from beginning to end, they did an…read moreamazing job.

We have a new kitten and we had great first visit with them. Very professional and helpful in…read moreanswering questions.

One of the older male vets told us it's not worth investing in investigating our 8 year old felines…read morebleeding mouth bc it was likely bone cancer. Gave our cat a super weak antibiotic. Took our cat to a different vet the same day that obtained records and questioned why such a weak antibiotic was chosen and no bone cancer . Turned out to be a tooth abscess. Thankfully our cat is doing great but wouldn't go here again

I took my guinea pig in today for our first visit, and I got in right away, vet tech, Rachel was…read moreawesome, and Dr. Alisha Anderson was amazing as well. Everyone was super kind, and efficient. I will definitely be taking all of my pets to Valley View from now on!

They did have a good vet a few years ago but the little girl they have now is a petulant person who…read morecare more about putting a crippled, sick 13 year old animal on meds so they can make money rather than letting the animal be euthanized. She apparently does not care about quality of life of the animals or even less so for the owner, which is the paying customer. I can't imagine someone going not the veterinary field who is ok with an animal living a miserable life. Very poor ethos at this business. In particular I had to deal with a Talia Schmidt. Very dismissive and has a condescending attitude. Typical millennial. The world needs more traditional vets, farm vets that care about the owners and the animal. It is a service and the customer should always get what they want since we pay for it.

Great Doctors, surgeon, and technicians. They took such good care of my little dog. Pre-and post…read moresurgery care was professional. I am glad I changed clinics to come to Southfork.

I have been with Banfield since they started the service nearly 10yrs ago. Over the last few years…read moreI have experienced the service go from great to nothing but a cash grab preying on people's ignorance of their pets health. I travel a lot with my little senior dog who is my emotional support, and the traveling kept us with Banfield longer than I liked- but the service got so bad everywhere I went, I was going out of my way to avoid Banfield and pay extra money/time to see local vets. My contract with Banfield was expiring and I had no intention of renewing it. Then my little senior dog needed emergency service and this was the only location that had an opening that day so I caved and took him in prepared to fight off fear tactics and money grabs. I was incredibly relieved when Dr.Mazula took the time to listen and answer my questions so I could make the best decision for my dog. He was patient, kind and warm hearted the way vets used to be. He took time to earn my TRUST. It made me feel confident in the type of care he would give and his recommendations. Because of Dr. Mazula's proven care and thoughtfulness after several visits. I signed a new contract and commute an hour out of my way to come to this location to see him specifically. Yes- there is another location much closer to me- but I refuse to go to vets I don't know when my dog is a senior and needs special care now. I'm don't fighting this broken system of corporate greed and exploitation of us all. So I am sticking to PEOPLE I like and trust. Not companies. Dr.Mazula earned this 5 star rating. I recommend him wholeheartedly. This is NOT a recommendation for Banfield in general. They need to get their act together and learn to value people over money. Thank you Dr. Mazula. I'm glad we found you when we needed a good vet the most.

Today was my first--and last--time using Banfield, and I never even got the chance to be seen…read more I scheduled an appointment online at 8:30 this morning for 2:30 with Dr. Yndestad. I received a text confirmation and arrived early at 2:00 to complete any necessary paperwork as a first-time client. Upon checking in, the tech informed me that my appointment wasn't on the calendar. When I mentioned I had booked online, she casually responded, "Oh yeah, this happens." When I expressed my frustration, she deflected, saying they were understaffed and that two people had called out, so her day wasn't going well either. When I asked about alternatives, she dismissively told me, "Yeah, it does that, there's nothing we can do. You should take him to the emergency vet... or I guess he could wait here to see if he could be seen." There's a reason we took him to a regular vet and not an emergency vet--we didn't believe the situation was urgent enough for emergency care but didn't want to wait until later in the week for our usual vet. We were even considering switching to Banfield for all three of our animals, as it's significantly closer than our current vet. However, after this experience, we will gladly continue to drive the extra 30 minutes just to avoid ever trusting Banfield with our pets. And it wasn't just us. By happenstance, another woman behind me believed her appointment was at 2:00 but was told it was actually at 2:30. She seemed confused and unaware of the time change--another scheduling confusion? Wow. This experience was completely unacceptable. If the tech had shown any sympathy or offered an apology beyond dismissive comments, it might have been different. Instead, she made the situation entirely about their inconvenience, not ours--the paying customers with sick pets. It's outrageous that your online scheduler continues to cause issues, and your solution appears to be complaining to customers rather than addressing the root problem. If Banfield is so understaffed, hire more people. If you can't hire more people, maybe you're not offering competitive wages. Your operational failures should never become the burden of your customers. I am beyond disappointed, and I will never be using your company again.

this place has helped me many times for both cats and dogs! The veterinarians are always kind and…read morehelpful! they have saved my dog and are the reason she is still with us Highly recommend going here!

Our pets have been coming here since 1998. We had 2 sets of cats who have gone over the rainbow…read moreBridge and our dog Hunter has been coming here for 7 years. The original owner Dr. Skilling retired and sold the business. Yes it's spendy, but worth it. The Dr Jessica answers all questions and gives a thorough exam. My dog was shaking like a leaf when entering but was calm at the end of the appointment. They provide a printout and electronic copy of vaccinations. There is a separate cat and dog entrance. The place is clean and sanitary. They have an online prescription service but I go to Costco for that. Highly recommend.

No one wants to think about their pet being sick, but I feel relief knowing that when my cat does…read moreget sick, this place will be here to support him. Last week, my cat did suddenly fall ill. I'd never had a sick pet before, and was immediately panicked on what to do. I always brought my cat, Toast, to Dakota Vet for all his regular appointments so at the very least, I knew to start there. All his past appointments at Dakota Vet were fantastic. The staff are so sweet and truly care about animals. They don't try to overcharge you or make you feel bad/pressured about what to do. They understand how hard it can be to manage a sick pet. When I brought him to Dakota Pet again for his illness, I experienced the same thing. The staff were awesome at helping me talk through his symptoms and determine the best solution for him. They explained everything they did, every step of the way, which I really appreciated. They put up with my mother and I calling to make sure we knew what was going on and were extremely patient with answering all our questions (and we had a lot lol). Dr. Reinicke was great at caring for Toast and helping figure out what may be going on. She provided lots of options, talked through each of them, and handled Toast fantastically. I really appreciate Dakota Vet for helping my cat and I during the uncertainty of his illness. I'm happy to say that he's improving now, and I can't thank Dakota Pet enough for all their help!

I would shudder at the thought of taking our three girls (dogs) to any other vet hospital. Dr…read more McNab in particular is our preferred veterinarian who we always ask for at Dakota. But the vet care at Dakota in general is exceptional! Even though they are always heavily booked, one day when two of our girls had gotten into a fight and one had an ear that was bleeding, they took her right in and gave her stitches without an appointment. I was given a big hug too since I was in tears! I LOVE these ladies SO MUCH! They care!! Thank you Dakota Pet Hospital for the countless times you have saved the day!