The day before yesterday...my baby Cuppachino had to have her eye removed. Unfortunately after we…read moregot in the car go home...she died. It doesn't change my review. She was a senior bunny and gi stasis kicked in from what the tech told me though it wasn't definitive. She did pass away. The staff was kind and compassionate. My daughter and I went yesterday to get her body to bury her. The staff was still compassionate and kind. It was a horrible ending to what I hope would be her coming home with me. I am so sad but I would take any of my animals back there. I had a great experience with staff...Just unfortunately my bunny didnt make it. She was stable at least 4 hours after her surgery. Sometimes rabbits are so fragile. We wrapped her in a blanket that said I love you. Wrote letters and put flowers on her. They gave us a little coffin box with her name in pretty letters. She is now resting with my other bunny who died in 2022. I am sad of course but...the Neel team from entrance to exit..was wonderful.

I have lost all respect for Neel Vet Hospital. I believe it's all about the money. My dog decided…read moreto dig in a mole track and got into some mole poison in the hole. I contacted the manufacturer of the product and they have a veterinarian consultant who informed me to get the dog to a vet asap. This is a vet who is familiar with the product and effects. I go to Neels and they want us to call a disease center which costs $89 just to start a new case for the Neel vet to consult with. Why? The Neel vet didn't want to talk to the vet associated with the product manufacturer who knows the product. That's the first red flag. Next they want to keep the dog overnight and charge upwards of $1500. So the tech who was explaining the vets treatment plan finally says after I balk on the expensive treatment, " You could give her some Milk of Magnesium." It's all about the money. More background on this. When I talked to the vet associated with the manufacturer they said the dog would have some symptoms between 15 minutes and 4hours of ingesting. I told him she vomited 3 times. He said to have her checked out immediately. He set up a case and said to have the vet call him. So the trip to Neel. I gave them the phone number and case number, but they didn't want to call them. Neel said they have to call the hotline that wanted to charge me.

I called them in tears early in the morning after finding my sweet doggo had passed. I didn't know…read morewhat to do and they kindly and calmly helped me through this painful and scary process. The person behind the desk clearly explained our options and the tech who helped bring her in was compassionate and understanding. I appreciate them for offering help and compassion when we needed it most.

This place scams you out of every penny they can. 160 for the visit and then 200 dollars for a…read moremandatory iv. They did nothing for my dog with seizures but stick an iv in her and monitor her for 45 mins so they can charge 70 for a monitoring fee. No medicine administered for that 200 dollar iv, but hey for 40 more they will administer the medicine. What a scam of a place. DO NOT take your beloved pets here!

We are forever grateful to the team at Veterinary Emergency Referral Center--they truly saved our…read moredog's life. From the moment we walked in, the compassion and professionalism of every staff member was evident. They went above and beyond, even helping us find a surgeon to perform a critical surgery for our dog. Both veterinarians we worked with were absolutely fantastic--thorough, empathetic, and clearly invested in our dog's well-being. They went out of their way to make sure our pup was comfortable, and it meant the world to us. I felt completely at ease leaving him in their care, knowing he was in the best hands. The entire staff showed us such kindness during what was an incredibly difficult and emotional time. There aren't enough words to express how thankful we are. They made an overwhelming situation feel a little less heavy with their warmth and support. We will never forget the care they provided to both our sweet pup and to us. Thank you from the bottom of our hearts.

These people told me I would be getting ashes back but when it came time to pick up my dogs ashes I…read morewas told they didn't save her ashes. I have called several times to talk to the manager person with no return call I have sent an email to the manager person with no response. WHAT DID YOU DO WITH MY BABY DOG

I can't recommend them enough! We were traveling across country in our RV when our sweet girl…read morepassed away. We were beyond emotionally wrecked and so far from home. They sent someone to pick her up within an hour of my call and brought her back to us at the RV Park the next day so we could bring her home. It's a difficult time to be sure but Pet Memories made it easier. I can't say enough about their compassion and kindness!

My vet used them when my best friend passed away and they have me a beautiful memory that gave me…read moresome closure.

My pup and I absolutely love this place. Where to begin my…read morereview? From the friendly customer service and the attentiveness of the staff, to the cleanliness of the building (as much as you can be with 4 legged friends) and the extra caution they take for caring for the pups...this place has never disappointed me! They have cameras for you to watch your pup while you're away. It's fun watching them play with their friends and follow around the staff in the kennels. My pup has had play times, been boarded here and used their groomers. All services have been good. If I just say "Pawparattzi" my pup gets excited to go see his friends! I almost hate giving this review because I don't want others to know about this gem; however, I do want them to stay in business. So try them out but make sure you don't take my pup's spot! Note: the picture below is one Pawparazzi took when my pup was visiting. Look at that huge smile!

The staff that cares for our lovey dovey are great. Th y are jolly and kind. I felt that they…read moretruly love what they do in the domain of pet care. Keep it going Pawparazzi.

The staff was so great. They talked us through our first ever grooming appointment. I thought my…read moredog was going to be terrified but he looked so happy and excited when I picked him up. We'll be back for sure.

Great groom for my maltipoo. She's groomed perfectly and smells great. Groomers are great with her.read more

Just moved to the Area and found this place on yelp decided to give it a try after reading all of…read morethe great reviews and so happy I did they love Mr. Marley a.k.a. freckles so much I drive 30 min to drop him off ! They do a great job and remember him which makes me feel good about the situation This is the address not the one on the Yelp tho .. 3201 Clay Dr Edmond Ok

Tried this place out for my puppy's 1st time being groomed and couldn't imagine it going any…read morebetter. They were great with communication, timely, and did an amazing dog with my little boy, Matisse!