1. Velk Construction and remodeling

    1. Velk Construction and remodeling

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    Twinsburg, OH

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    Velk Construction and remodeling

    2.7 (7 reviews)
    Closed 8:00 am - 4:00 pm

    Services - Velk Construction and remodeling

    Deck construction

    Guest house or ADU construction

    Manufactured home construction

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    All County NEO Property Management - Messages From Them Are Like .....

    All County NEO Property Management

    (16 reviews)

    TERRIBLE COMPANY been living here for years ! these people are so unprofessional they don't answer…read morethe phone ! maintenance request goes unanswered!! then when they finally do send someone the person doesn't fix anything . DONT DO IT !

    I do not enjoy writing negative reviews; it takes a LOT for me to take time to do this. I believe…read moreit is worth warning others out there how UNPROFESSIONAL this company is for both Landlord AND Tenants. So much wasted time on my end. NOT WORTH your money or time. 1. Poor communication - emails are not returned, phone calls are not picked up ever, if phone call is picked up the poor person on the phone is often confused or cannot help. The phone number extension they give you to call is never picked up; I had to find workarounds to call other extensions. 2. No trusted relationship - aside from the initial SALES guy who showed his face on zoom and was nice, everyone else after has never shown their face on zoom and not found a way to build a trusted relationship with me, a property owner client. No consistent point of contact. One time I set up a meeting to discuss my concerns with their professionalism, and someone who had more of a managerial role was involved; she was initially helpful in explaining the basic things that needed to be explained, and then had no more follow through. 3. Disorganization and Inefficiency - It is apparent there are organization issues internally. They can't find files that were sent to them, they call me the tenant instead of owner, the person on the phone didn't record or pass on the message that we discussed on the phone, etc. Something that should easily and practically be addressed quickly can drag out over a week because their field rep isn't communicating or available or something. Simple fixes get so obviously upcharged, or unnecessarily assessed first by some contractor or other professional when any homeowner can go in and fix it right away (like screwing something in tighter). 4. They are not actually property managing, YOU are forced to micro-manage them. They are not aware of issues more than half the time (I found out through contractors before AllCounty ever shared). They should be laying eyes on the property, but it's clear they don't do this enough or at all (example I asked about a garage and they had no idea if the door was open or not). If there is an issue, they don't present solutions or suggested next steps. And even if they emailed me an issue and I wrote back with comments about next steps, there was no reply that moved things actually forward in a way that was helpful to the tenant. 5. Tenant feedback was beyond awful - a tenant called me (not even sure how they got my cell phone, I really hope it was not given by AllCounty) and in an incredibly angry frustrated tone, yelled at me for having hired such an awful company. The tenant was beyond enraged for having been ignored/ neglected by AllCounty. Both tenants we had All County property manage left before their contract was up due to hating their experience with All County. (I let them break their contract without penalty because I know AllCounty messed up multiple times). 6. Their portal is not excellent but honestly it's functional enough.... but then there's a separate portal for all the maintenance repairs tracking. Why is it not all just in the same place? Truly, the worst possible property management experience I have ever had. I've worked with 4 other people / groups to help compare and contrast the experience. Look at all the other reviews, there is a theme and trend. AVOID starting with them. CANCEL your current contract with them. They need a 180 degree internal reorganization. It's actually quite sad if you think about it how awful they are. I wish them luck in turning their company around.

    Velk Construction and remodeling - contractors - Updated September 2026

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