I am extremely disappointed by my experience with this venue today…read more
My daughter and her husband are currently away serving in the military, so she asked me to represent her and tour the venue for their November 2026 autumn-themed vow renewal and reception.
Yesterday, I spent approximately an hour on the phone with Alyssa discussing their event. I was told the date we selected was available and would be held for two weeks while we finalized the details and submitted the deposit. I was instructed to come in today to meet with Mike, discuss the event details, and move forward with the arrangements.
I arrived today with the deposit in hand, prepared to sign the paperwork and move forward. A friend even left work early to accompany me.
Instead, I was told the date was no longer available because a corporate client had paid and signed a contract.
I understand that a signed contract takes priority. **That is not the issue. The issue is that I was told yesterday that this date was available to my daughter, and less than 24 hours later, it was taken away without anyone contacting me.**
If there was another contract pending or a possibility that the date could be lost, I should have been told. A simple phone call this morning could have saved my time, my friend's time, and prevented this entire situation.
What made matters worse was how the situation was handled. Rather than taking accountability for the conflicting information I had been given, I felt dismissed, talked down to, and spoken to in an unnecessarily loud and confrontational manner. I was reminded that because I had not yet signed a contract or paid the deposit, technically the date was not mine.
**Ironically, I had the deposit with me and was there specifically to pay and sign.**
I was not asking for special treatment because my daughter and her husband serve in the military. But military families have schedules, commitments, and circumstances that do not always allow us to simply rearrange everything at the last minute. **You should not tell a customer that a date is available, have them make plans around that information, and then take that date away less than 24 hours later without even the courtesy of a phone call.**
Customers deserve honesty, communication, accountability, and respect--regardless of whether they are a corporate client or an individual family planning an important milestone.
The most upsetting part is that my daughter trusted me to handle this for her while she and her husband are away serving. I told her I was going to take care of everything, and instead I had to call her and explain that the date we had been discussing the day before was suddenly gone.
**I feel that both my daughter and I were misled, our time was wasted, and we were ultimately left embarrassed and disappointed.**
Businesses have every right to prioritize signed contracts. What they do not have to do is treat potential customers as though their time and plans don't matter.
Unfortunately, after this experience with Alyssa, Mike, and the owner, I would not recommend this venue to another family planning an important event.
**My daughter deserved better. I deserved better. And quite frankly, every customer deserves better.**
Event type
Wedding, Party, Other
Capacity level
20-50 people
Venue style
Rustic, Elegant, Other