Probably the worst service I've had at a proper sit-down restaurant in Manchester.
A large group of us were out to celebrate a birthday, and decided to give Velvet a try. Based on all the great reviews, I figured it'd be worth the price to have a nice meal out with everyone. As we were walking in, we saw they had specials on pizzas from 4-7 pm; this was at about 8, so we knew it was too late for the deal, but we asked the waitress if they still offered the pizzas - she said absolutely, so we went in.
Walked up to the bar, ordered our £4 pints of beer, and only after our entire group had finished ordering and paying for drinks did the waitress -- in a fairly cold manner -- tell us that they don't have anymore pizzas.
*shrug* whatever, that's no big deal, right? A bit weird that they waited until we had ordered drinks to inform us of that, especially since we specifically mentioned that's what we wanted, but hey, shit happens.
However, while organising tables and moving things around, the waitress got extremely pushy. Literally. She physically nudged me aside a number of times, and this was with me *trying* to stay out of her way. It's like she was going out of her way to get confrontational. The interior was empty (sunny day outside, so the garden was packed with people but we were the only party inside), so there were easier ways she could have gotten by without repeatedly running into me.
I don't know why this happened, and I don't know if it was just a fluke or whatever, but I really didn't like the way we were being treated. I wanted to leave at this point, but it was my mate's birthday and he wanted to try the food - I wasn't about to argue.
We finally sat down for our meal and ordered - took about an hour for the food to come out. I got the fish and chips and wasn't impressed in the least. Two small squares of fish, and a handful of soggy chips. If you're pricing these things at the rates you are (mains are usually about £12), it had BETTER be better than what I can get at the local chippy for less than half the price.
Heaven knows I'm not paying for good service.
Based on all the glowing reviews this restaurant gets, especially regarding its service, I hope my experience was a one-off thing. I'd be tempted to give this restaurant another try, but I doubt that'd actually happen. read more