Allen is the man! He was so professional, kind, and informative customer responsive of velvet box. He made sure got exactly what we wanted. Literally walked with us through the whole store and gave every bit of Information on everything we picked up. Funny as well! If you are feeling shy or intimidated, don't be. He gave us top notch customer service. I guarantee he will take great care of you. Like he did us. Thank you for your help sir. We will definitely come back to get all of our novelty's read more

Rashel was amazing. This amazing women owned and operated business is perfect and exactly what we needed to find exactly what we needed for our holiday gift. We will be back. read more

A smallish place with some clothing, novelties and a wide selection of sex toys. The place is clean, it's not one of those places with video booths and stuff like that. The prices are ok, cheaper than what you'd pay at Amazon for similar products. Only problem I had was with the return policy - apparently they don't accept returns unless it involves a material defect in the product. Unfortunately, when we were there, the retail worker strongly implied we had about 30 days to return something as long as it wasn't wrecked or soiled or anything. Put that to the test and it wasn't so. Tried to exchange an item for another model of that item that was the same price. No go. No refunds unless defective (it was underpowered, we hadn't actually used it, just turned it on when we got home). Went back the next day to exchange for the stronger version of the same product and was told no returns, no exchanges. The original worker that told us we could return it was there, along with a second worker who held the line on the no returns. Looked over at the first worker who had originally told us it was returnable the day before, and she just had a deer in the headlights look. I didn't make a stink about it, but make no mistake, we were misled. Other than that, it's an alright place. Ended up buying the stronger version and will try and dump the other one on eBay or something. read more

Great Store. Great Selections. Rashel was very knowledgeable & friendly. Will definitely be coming back .

Incredible visit, they required masks AND PROVIDED EXTRAS?? Which i've never seen but love the reinforcement. They had a nice selection and Dawson helped me with my lube selection while we had a great conversation about the local area. He might try and get you to get the fancy lube but I almost let him so he could get the sale. next time read more

Great staff that go out of their way to make you comfortable and feel at ease when you're embarrassed in going inside.

I had an amazing experience today. Dawson was an amazing worker and if it wasn't for him I probably would not have purchased anything. He was very professional, and was very knowledgeable about the products. read more

Great place great prices and extremely knowledgeable staff every time I come here with my wife we leave with about $500 worth of goodies

Staff was friendly. Check out experience was good. Just paid $110 for a vibrator only to realize 5 mins later it's $33 from Amazon and $60 on manufacturers website. read more

I usually am not one to write reviews but DAWSON IS AMAZINGG!! He was super helpful and made sure everything was working. Highly suggest going to Dawson if you have any questions he is amazing like I said I'll return for sure!! read more

The fiancé and I stumbled in here on a whim. We were instantly made to feel welcome by Belen. She showed us several different products that we didn't even know we needed. No weird sex shop vibes here, just friendly staff that want to educate their customers. Highly recommend and make sure to ask for Belen! read more

Mad e a single purchase where the item was a defect but received great service from Josie, Angela, and Belen. Especially Josie who is incredibly well informed of the products! read more

I just moved to the area from California and needed to get a new toy. Walked into the establishment and was instantly greeted by an associate. Great establishment for purchasing something to spice up your sex relationship with toys, cuffs, outfits or anything else. I'll definitely come back here!! read more

OMGosh! Best customer service experience ever, even though it was over the phone, Kelly made it really easy for me to find what I was looking for. Thanks a million! Please, everyone should take the time to see Kelly! Very helpful and didn't give up! My partner and I have been looking for Real Feel Deluxe for 5 months and she was really helpful! Thanks again Kelly!! read more

I'm glad there is a store local where you don't need to worry about your safety while there (you know what I mean). This was my first visit and we were greeted upon entering the store. Up to this point, it was a 5 star visit. The salesperson struck up a conversation with us. She was very nice, but she proceeded to follow my husband and I around the store the whole time; constantly handing me items. I understand that she was trying to be helpful, but she came on a little strong and it was a little overwhelming. We ended up purchasing something, but we felt that we couldn't comfortably look around the store. I would like to visit again, but it would have to be a less stressful experience. read more

I'm bumping them up to four stars purely for customer service. While I still feel their selection is a three-star review as far as variety, they did see my Yelp review and contact me for resolution. The store's management made arrangements for us to exchange the defective WeVibe at a totally different store (not even same chain) that is much closer to where we live. This saved us a lot of trouble, and I greatly appreciate the extra service. read more

They do have a selection of products, books & novelties that are perfect for couple or solo play. Our first time in the store was 2/26 and we went pretty late at night, around 9pm. When we walked in the employee was on the phone and greeted us. She stayed on the phone the entire time, which is fine, we didn't have questions or need assistance, but I would think you would ensure the customers who walked in were familiar with the store and didn't have questions or need assistance. I will return and give them another chance. read more

Adele is the best!! She is super knowledgeable, professional and funny. She made the experience shopping here so much better! I don't think I would have ended up buying anything without her help. read more

First time here and Belen was amazing! She explained everything with great detail and answered all my questions. Left with a toy for myself and hoping to come back and purchase more things in the future! read more

Bit more of an upscale adult store. You won't find videos, or peep shows, or "arcade" booths here. Rather it's geared more towards the het couple's looking to add a little extra zing to the bedroom. There's a pretty good selection of toys and other "marital aids." Good amount of lubes and books. A BDSM section for beginners. Staff seemed pretty friendly. read more

Great service! Sherr was unbelievably helpful! Very welcoming experience and not at all awkward

Smaller store but the customer service was great and I really liked the product options. I will definitely be going back.

My girlfriend & I we're driving around and saw this place decided to give it a shot which I am so glad we did!! Matthew helped us out. Hands down the best customer service EVER!!! I've had in my life. Great products, great prices but most important the customer service is amazing will be definitely going back. read more

Kaylin was so sweet and helpful! Helped me what I should get for the most bang for my buck

Cool place very clean the staff is great they'll get what you need for you and your partner I'll definitely be there probably every other month for sure read more

Wont be shopping here again, my husband purchased a very expensive item from here. He was not informed of the no return policy. I came right back into the store to exchange for something less expensive and they would not give me the difference back. Even though the packaging was not opened. She said he didnt ask, but told me the store manager may give me my money back. Well that didn't happen either. She said if he would have asked before he walked out they could have given his money back. So we are done with this store. read more

Great place to buy that perfect toy for you and your wife are friend. Try the we vibe it's great!

Unwelcome. I went in yesterday morning for a Christmas gift for my wife and the lady that worked there was the most unfriendly lady and made me feel most uncomfortable and unwanted. Seems like if a man goes in there by himself he is not allowed to browse. We supported the store when it was in the Alliance shopping center but we won't be going back. read more

The first toy I bought was defective. They accepted the exchange and I chose to purchase a more expensive toy. It was my fault for not opening the box and inspecting all the pieces as the second toy, a rotating Rabbit, did not come with wall charger. The device cost $160 and it doesn't come with a wall charger?!? I tried to return it as I am not going to have it sit next to my computer charging with the usb cable it comes with. However, they don't except returns. I understand their reasoning, as I could have used the device. That being said, I know that the device didn't cost the company $160 to make and if they would accept returns from unhappy customer, they may retain more customers. They will not receive my business again and I will spread my unsatisfied experience with my toy loving friends. Velvet Box, you should know that a bad experience with company travels fast among friends. I recommend you change your policy or you won't be making customers for life. As a business person, I know it is all about customer service. You could learn a thing from Nordstrom as they are praised for their customer service and willingness to accept any and all returns. This is why I will shop their for life. read more