I received a beautiful pair of shoes from Velvet Coat from my husband for Christmas; unfortunately, they did not fit. Also unfortunately, my husband lost the receipt.
Now for the particulars. They were purchased on 12/5, I didn't receive them until 12/28 (we were out of town celebrating a late Christmas), my husband attempted to return them (they are unworn) the week of 1/15 seeking either store credit, or credit the card. He was told that the return policy is 7 days from purchase date, but, because of the holidays, they extended the return date to 12/31 - this is the case WITH or WITHOUT A RECEIPT. (This is a completely ridiculous policy, IMO). In either case, we were out of luck.
They attempted to have pity on him and offered to give him store credit for the amount of the current purchase price - mind you, this new price is $100 less than his purchase price (they're awesome shoes). He decided to have one more go and look for the receipt. He couldn't find the receipt, but did print out proof of the purchase from the credit card statement.
Now it's my turn to try to get this store credit. Nope. I just returned from the store where I was told that not only could I not receive store credit in the amount of the full purchase price with this new proof, but I cannot receive store credit at the current price either.
Moral of the story - I will NEVER go back to this store with a ridiculous store return policy. Second moral of the story - my husband tried to buy local, but will look online next time, where the return policies are FAR more accommodating. read more