I agree that this is the worst public service.
I have been…read moreliving in Villach for 6 years and having a very nice experience with local authorities particularly visa issues.
What happened in Wien is completely disappointing.
Me and my wife applied for residence permit renewal together and provided all the documents.
After two weeks, I received a letter saying that they need a receipt of my payment of the rent to the landlord for last three months. I provided them.
Then a letter came to me saying that my contract for the flat is expiring and they need a new contract. Meanwhile my wife got a letter that they need her German certificate and her master degree certificate which we already provided it to them.
So, the next day she went in evening (on Thursday they work in evening hours as well) with here documents but they did not let her in because the letter said that she should come from 0800 Uhr in morning. So, there was "from 0800 o'clock" but no end time. That is why my wife went there as was ok with her office. But this authority did not accept the documents and asked her to come in the morning.
Next day morning she was there before 08 'o clock and perhaps she was the first one to get the ticket but she had to wait for two hours. So they kept her waiting although she was first coming in. Finally, when she went it, the girl who was dealing with the case said 'O yes, I need your master degree certificate or German language certificate'. She opened my wife's file and saw that both documents were already there. Then she was like "O sorry, somebody thought that these documents were not provided ...bla bla ...bla... and we sent you this letter." Then she asked that they need another document which states that we do not have any credit on our name. And some office in Vienna issues this document for 30 Euros and we have to get it.
Meanwhile I will look for this document and I am arranging a new contract for my flat, I want to mention here that people in this public authority are completely unfriendly, not welcoming, tired of their routine work and pissed-off of their monotonic job and they bestow this upon you when you reach there.
Although Vienna might be one of the best cities to live according to surveys, but I can assure you that it is the worst when it comes to local authorities such as MA35.