I give three stars based off the fact that I've had to get them to come back out to repair something 3 times so far since I bought it the first of January (It's February currently). They had to replace my spring, they had to put the door back on the tracks, and they had to fix my plastic barrier at the bottom of the door. Also, if you try to call their office, they never answer no matter what time of the day. You always have to leave a VM and they'll call you back usually the next day. However, their customer service, once you get a hold of them, is incredibly helpful. And they work with you on figuring out what will work best for you and your schedule. read more