Hi Mr. Ulrich…read more First let me say thank you for your time. I called a purchase tickets on April 7th I belive. I looked up the event and tried to purchase disability tickets and there was no option so I called the number on the website. I spoke with a very nice representative I belive the first guy was John. The first thing I asked and addressed was that I have kidney failure and needed disability seats. I remember him offering what he showed was left and offered to even waive a couple of fees if I booked now. I accepted because there was no option on the site for disability seating. Never once did he inform me that I could call another box office. I bought the tickets as a graduation gift for my son I have never personally bought tickets and did not know there was the option to check availability with another box office. Since the event is so near I decided to review my recipe and noticed nothing mentioned disability so I decided to call. I first spoke with jade and then request to speak with a supervisor I got Jessica.  I explained my situation she was not very receptive and started to be very rude I asked to escalate my complaint and was denied I never once asked for a refund I asked could I listen to the original recording was denied. I called back and spoke to Josh was even more rude and offered no resolution to the fact that I was misinformed. He never even addressed my complaint with a clear mind. Only backed up Jessica and never even listened to the call. All he repeatedly said was sale my tickets and buy from another box office which I did not know was a option. I work for Wells Fargo in the escalation department for over 11 years and our goal is to de escalate any situation and not be rude to customers and hang up on customers repeatedly..  never once did I ask for a refund. I was trying to get help on if I asked for disability seating why that not what I received.  If you can please go and listen to the first call and the fallow up calls. I find it hard to believe that and company would allow there employees to speak to customers in this way when they have been misinformed. I would have called around for disability because that's what I needed. Why treat people who are disabilities so poorly.

This place is a total scam! They resell tickets wayyyy over face value (in my case, by almost 10x)…read more They add a bunch of charges to the tickets you purchase as well. Customer service is a nightmare. STAY AWAY!!! You're much better off buying the tickets from the source or even another resale site that is more reasonable.

They were great to help in helping me sell World Cup tickets. I used their consignment program. My…read moretickets were listed by them on every ticket website imaginable. They sold for more than I expected and I was paid fast. All it took was a quick phone call.

Absolutely amazing. I've been using Red Zone for years whenever I attend a sporting event in…read moreNebraska. This weekend we flew in from Texas to Lincoln, and I forgot hard tickets I had purchased. I notified them and they were able to provide digital tickets since I had a photo of the originals. They even gave us a gift along w the tickets we purchased. They are the best ticket broker I've ever worked with!​

I love this company! Their staff is superior and very knowledgeable. I purchased tickets to a…read moreconcert and needed to change them, customer service listened to my issues were very Supportive. They resolved my issues to my great satisfaction and appreciation. I am a fan for life! Peaches ( peggy)

I had to deal with this company when Tyler Childers show was canceled. The customer service…read moreprovided was terrible as was their explanation and understanding of the issue. Their process and the overall experience absolutely sucked. Avoid them if you can.