There is individual by the name Sandi who is clearly miserable. I have been going to Verilife for about 6 years and not one complaint other than I can't believe Verilife allows her to interact with the public . Keep her in the back . Even own coworkers admit she's just a "grumpy old lady" . Sent a email 4/18 prior to leaving review wanted to share my unpleasant experience. Received no response from management . Time to find new dispensary there's a lot more now than 6years ago read more

Staff is always very friendly. Mario was very helpful today with great recommendations

I had went there today to pick up my order and Izzy is the guy that helped today and he was just awesome , answered my questions , very knowledgeable and is a great asset to your company read more

Great customer service and hours. Walked in when they were opening (way early) and staff were welcoming and super helpful even at that hour. My cashier was Annie and I would recommend this place a lot more than the reviews say! I didn't catch the woman at the front's name but she had a blonde ponytail and was super sweet too! read more

I like the store good staff but y'all should offer the fresher harvest dated products! My pre roll tasted like old product! And it was harvested in June of this year read more

Outstanding and very helpful staff. Annie is spectacular! I highly recommend the facility in North Aurora, IL.

Staff are horrendous, they don't even care, most of them don't even seem like they enjoy marijuana cause it looks like they hate their lives and hate to be there lol terrible, terrible staff. Worst dispensary experience you will EVER have. read more

The employee who helped me was condescending, repeatedly called me "dear" and overall made my very first experience at this dispensary incredible negative. It was my first time at this dispensary and I was given no discount at all, the employee rushed my transaction because he had a "full store" and was so passive aggressive in giving me instructions to pay with my card that I became incredibly flustered and upset. Honestly it was the worst experience I've ever had at a dispensary. The other employee in the front seemed very friendly and nice though read more

I come here very often! Went today because it's my Birthday! I asked what specials they have for birthdays and told me they don't have anything available today but proceeded to ask about upgrading my order. So I ended up spending more money than I planned and got nothing for my birthday! Not even a discount! Will be looking at my other options. Horrible Service!! read more

0 stars. worst experience at a dispensary. I will never come to this location again. staff needs to get their sh!t together and be more professional when it comes to handling business. Save your time and hard earned money and go elsewhere. read more

Reliable products and great customer service. Their product selection has grown quite a bit. The staff is knowledgeable and friendly. read more

Verilife Dispensary - Dessert menu- * Metallic Blue IQ2 * Green Vessel w/ charging base - Cannabis Clinics Near Me - North Aurora, Illinois

Great experience! I was greeted and helped by knowledgeable staff. Their selection was great and I found two products i enjoyed!

Great customer service! I went here for some solutions to a wicked insomnia spell I was dealing with AND some other insights. A staff member greeted me rather quickly when I walked in the door, they asked some great probing questions, helped me at the kiosk and got me all sorted for that visit. (The best part is the products they recommended fit my needs perfectly). I have been a repeat customer since. Highly recommend this establishment to anyone looking for help or insights into products which fit specific needs. read more

Hate to say this but this place was a lil frustrating with customer service. Truly had a much kinder service experience and not as busy, and better prices at AuraLight down the street on orchard. I'd avoid this place, just my preference. read more

Melodi !!!! She's so down to earth. Her customer service is top tier. Her laughter is contagious...keep me laughing my whole visit. Please go see her!!!See you soon Melodi! read more

My wife and I really enjoy coming to verilife for the customer service and the huge kiosk to be able to pick what you want and the pricing available to see and now indica or sativa is on there to see thanks verilife Erica Kody Jessica and the rest of the verilife crew you guys are great! read more

Joey was extremely helpful. Enjoy coming to this location. They have good products and good deals

Terrible system they have in place here. Medical card patients wait significantly longer than recreational customers. Should be the opposite. Moving my business to Zen Leaf. read more

I would give a zero star if I could. Closed doors at 9:55 PM when it says 10:00 PM on the website. Had more than a few customers wanting to get in between 9:55 and 10:00 but refused service. read more

They never have the doorbuster available. I've gone many times at different times and never have they had it available. They only had one very slow Medical line, I waited close to 15 minutes, I have a medical condition, thats why i have the medical card, so you could be more considerate. read more

The guy at the front was AMAZING at recommendations as a first time newbie! I was very pleased with all his recommendations and it really helped me sleep as well as my anxiety! read more

Nick the store associate was accommodating, and patient. Nick was also very knowledgeable. Thank You!!!

Worst customer service!!! Tried to give some business but I'll stick with going to Nuera. The receptionist says oh you have to look at this list to order. I ask a question and she can't answer it!! Wth are you working there lol read more

Great new location! So much space , shoutout to Nathaniel for being attentive I'll be back visiting

Brett has always been very accommodating and knowledgeable, he goes out of his way to make sure that I understand what I am buying and that I received the best deal the program has to offer. He is always in a good mood, and never keeps me waiting. He gives excellent service with great quality. The verilife store is an excellent program. I have been going to the amherst store since 2018 and have always found the service timely and accurate. thank you brett you rock, suann read more

I REALLY REALLY wanted to love this new location since it is literally 3 minutes from my doorstep. It is PATHETIC! The budtenders are ignorant and rude with zero knowledge of products or their own policies LOL. The manager, can't remember his name, gave me a problem about price matching, which is literally what they say they do. He tried to tell me he will only price match one item out of the 5 I wanted because "it wouldn't make sense for his bottom line" . TAKE THE PRICE MATCHING POLICY OFF YOUR SITE THEN! If you can get to another dispensary... DO IT! I'll gladly drive to Zen Leaf St. Charles to save an extra $80 every visit. BEWARE! read more

Big Bullshit of a place , you need to wait for an hour even after placing the order online. Bad service - Sunnyside in Naperville is a much better option . read more

This is the worst store Manager on a power trip and because I didn't hear him ask me for my ID after just showing it to him refused service to me Done with this company read more

I've been going to rise and zen leaf for 2 years since it's the only medical. But hands down the price match is amazing. Not only do they give me amazing prices, it's 5 mins away from home. If you go say hi to Julian for constantly giving me info and deals. read more

Bought 2 disposable pens, and opened one up and it was only half full. So decided to open the second one, same thing, only half full. They will not offer refunds. This place will rip you off. If anything, go to Sunnyside in Chicago. The wait is over 3 hours, but you will get way better product. Purchased a pen at Sunnyside and it was FULL, and still have nearly 75% left after passing it around for nearly 3 weeks. read more

This place has the friendliest staff, always super helpful and happy. I usually don't wait long, and the one time their systems went down and I did have a long wait, they gave everyone a coupon for 15% off. Great place! read more

I just decided to wait in the line. They cut back the hours. Closed Monday and Friday, recreational sales start at 4pm.... If the line is out the door, it's gonna be 100 minutes min wait. I really wish there was someone at the end of the line explaining how it works. You kinda just wait in this line for an hour before you talk to someone and hope for the best. They have under 10 items. You can only get 1/8th of a flower the rest are oils and vapes. Can't complain, they are working with the supply that Illinois let them have. It would be nice to have the prices post taxes, or even the tax rate on the 'menu'. I couldn't even find it on the internet. It was posted on the door frame after the ATM machines, a little too late. The ATMs only have a $3.00 fee, and there seemed to be at least 3 if you didn't bring cash. (bring cash) Now once you get into the actual store, they are great. They pull your order, explain everything, and make substitutions if necessary. The woman at the register subbed something out, answered a question and I was out the door. The lines are long because there is one small store to serve like a million people. IL needs to have at least 1-2 shops per town to meet demand. Now my real gripe is with the City of North Aurora. The public parking areas are dangerous to get to. There are no lights on 31, and the sidewalk is under 1 half-inch of solid ice. Getting to the store is dangerous and they need to shovel their sidewalks with all of this foot traffic. Ideally, the city would have made this location have plenty of parking or closer to public parking. Light the walkways and shovel the snow. read more

I'm a geezer and today was my 1st time trying a dispensary. You don't need to make an order on line, but it seemed to make it much easier for me. Anyway, Thursday 8-6-20 was not crowded at all in the parking lot in back. My appt. was at 9:30am, and I was able to pop right into the building at 9:25am. They have some nice young folks offering clear directions as to where you should go. Show a paper print out with you appointment. They'll point you up to the 3rd floor. Go up the stairs and you'll see someone to point you in the right direction. Also, very nice woman offering directions. (Everyone wearing masks, upon entering the building, you better get yours on too.) There is social distancing, thankfully. so they'll just wave you in when it is time to pick up your order. Wait for instructions and then walk right up to the teller, and she'll ID you with your confirmation # and cross check against your DL. They only have 3 open tellers, but it moves very quickly. Obviously, cash only. 2 ATM machines in the lobby. The total time between walking up to the door and walking out the back could not have been 20 minutes and may have been closer to 15. The experience was comfortable; the parking was easy; the people were friendly; the security guys were professional; the instructions were clear; and I was able to get exactly what I had ordered. I don't have any previous experience here, (or anywhere else for that matter), but I have zero complaints and found Verilife to be a professionally run business and I don't have any problem with going back. read more

If you like waiting for a hour to get your order, this is your place. Never enough help. Hopefully new building will help. Yea nail then there are plenty other places to go and not wait. read more

I purchased sone edibles and an eighth of Cresco branded flower. In all the decades I've used and been around cannabis I've never seen or heard this happen to anyone. My weed grew mold covering it entirely. It was just sitting in the container it came in, a tightly sealed child-proof locking twist cap atop a glass jar. I've kept all manor, kind, and state of cannabis over the years in many a random receptical/fine container, and there is a reason these varying first-hand conditions and handling, including all third-party observed or witnessed have never produced these type of dreaded result... because the mold spores weren't already present when I bought it. This should have been a clear case of "hey customer...uh huh, yup some bad stock. Yah sorry we flubbed up, it happens. Let us swap that out for ya there, *snatch* here's your new ganja and have a nice day sir. Thank you for being a loyal and understanding customer!" Here is what happened. After an explanation and offer of evidence, (as there was nothing missing from the container and if anything the weight went up on account of the mold) I was told "sorry, there is nothing we can do about that. It was probably you. Even if... do you have a receipt? Doesn't matter, No returns anyway. You can buy more though." Basically I was yold to sit and spin because they didn't even listen. I'm not angry because I was cheated, I'm disapointed at the negative interaction and time wasted having to engage people conducting themselves this way. No thanks. Terrible customer service and retention. They likely have the attitude of "cause it's pot it doesn't matter, people will cone" ehhhh. Kinda Wrong. Never shopping your tainted wares again. Have a day. read more

This place is poorly designed and the parking situation is terrible. They have about ten to fifteen parking spots for medical patients in front, but nothing for recreational customers. The signs are not very clear, either. I didn't even know what the sign meant, so once I went in they told me I had to go move my car to the back and walk up this big, steep hill to get back. I was completely out of breath by the time I got back. Nobody really treats you like a valued customer, and everyone treats you like you should know exactly what to do without any instruction or direction. They make you feel uncomfortable and unwanted. Just a bad experience. read more

I came back because the customer service was so great the last time I was here. Joe did an awesome job at the door and Eryn was great! I love the friendly atmosphere. read more

The people are nice enough, but the way they have the line/waiting area is so inefficient and you end up waiting at least 30+ minutes which is terrible imo! Try to avoid if you can! read more

This is by far the slowest dispensary in the area I am not sure if they don't have enough employees or what but if you can avoid this location you'll most likely save yourself some time. I try over and over to give them a chance because the staff is super nice but they are SLOW! In fact I had most of this message typed up the last time I decided to give them a try and yet here I am again finishing off the message to warn anyone who decides to stop by be ready to wait. read more

High prices. Long wait times. Bud is old. I got a 8th that was literally 2weeks from being a year old. And yes it was garbage. They change their prices often an for no apparent reason. If you see a deal 9 times out of ten it's going to be booty and not worth the gas or time spent going there. Go somewhere else like rise or even zen leaf. And I'm not even saying thier that great, but alot better than verilife. read more