I agree with the other reviewers the customer service is nonexistent in this place! The dude helping us got irritated because their debit card reader was down. He slammed my card down on the counter. They He was being weird about taking the cash from the person with me. He was like the machine is down go run to an atm mind you we had cash, just wanted 2 not use it all! Like WTF is the purpose of carding everyone TWICE, to still be weird af! F*CKN DOUCHE BAG! I got the order, but I won't return. read more

They are always short staffed and do t GAF about wait times. Service is so slow. Often I just leave. They lose sakes because of poor customer service read more

Another trip here. 5 people in the line. 1 register open. 2 employees standing around. Another 45 minute wait. This place is terrible, this will be my last time coming here. 3rd review I've left inside of 2 months nothing has changed if anything it's gotten worse. Fire the manager is my suggestion. Or compensate your customers for the wait? Ridiculous. Less than 1 star. read more

Technology is slow at the stands. Just was in there took me about 15 minutes to place an order for a blunt. Should of kept the other system moves faster and switches and reacts better to touch- read more

This new system with this kiosk and "walk in" is so dumb. I literally just wanted a battery none of them were listed online and I told them that. However I still couldn't buy it without placing the order online. I waited 10 minutes just for people to keep coming in so I was never called in the "walk in" line. I won't be back to this location, which used to be my favorite. Waste of time and stupid system. read more

First time ever going to this shop this past Sunday because of a deal for a strain I've been wanting to try. One of the workers at the counter was assisting another worker while on the clock to make a purchase after telling me to wait before they both proceeded to the back and then the original worker walked past me to have a chat with his coworkers leaving the poor woman at the counter to take care of me and 4 people in line. I also picked up premium flower and today after going through the only good flower on top, saw the rest is literally smalls/popcorn with some of them being the size of my pinky nail. Horrible customer service and honestly the worst quality of flower I've gotten from any dispensary out here in the burbs. read more

Terrible customer service, rude employees who rushed us but had time to chat with other customers and an overall bad aura. Do not come to this location of waste of money and time!!! read more

I've been going here for years and have only had positive experiences with the staff and service. Sarah, Spencer and other staff members including the guards are professional welcoming and treat you with kindness and respect. I definitely recommend as this is my #1 go to spot for my green needs:) read more

Maybe they should stop having full blown conversations with customers and speed up the lines and what a phenomenal idea...install kiosk machines so that way walk-ins don't have to go to the counter and spend enormous amount of time finding what they need...majority of the dispos are doing it, they're living in the 1990s read more

The instore staff are very nice and Helpful, I recently purchased some packages of pre rolls that were packed so tight they were unsmokeable. When reaching out to customer service a gentleman Alex helped me out and was understanding of my situation, I felt as if he was genuinely concerned for my experience. He was able to get me a credit on my account to return and purchase operational prerolls. Overall very good experience. Highly suggest giving this location a stop for all your cannabis needs ! read more

Just got ripped off 400.00. Place has zero customer service. Never going to that place again. Bought a proxy that won't charge and they will not exchange for a working proxy. Of course they hide behind a false law. Going to Aura Light from now on. read more

I'm here like every week for about 2 years and there's never really been issues, everyone's nice!

I gotta echo Marie on this, Jordy had some bad vibes. Gonna skip this location in the future :/ It's a good enough location otherwise, and the other staff seemed nice. read more

This was going to be my first time here since I recently moved to the area. I rode my bike there to look around and make some purchases. There is no bike rack outside the shop and I tried to take my bike into the waiting area, but not into the main shop area. The 2 people at the front desk told me that I couldn't take my bike inside. When I told them that there wasn't a rack outside for me to lock up my bike and asked if I could leave my bike in the waiting area while I make my purchase, one of the people at the front desk was a condescending a**hole, so I left. Looking at the other reviews, customer service seems to be an issue with this location. read more

1st time shopper for ZenLeaf & I will NEVER return. As a disabled veteran, this location refused to accept my DoD identification showing I'm a disabled veteran. Then when I spoke with the manager, she had a horrible attitude & came out barking her policy with no intention of listening to anything I was attempting to show her. First time in my 11 years of being a disabled veteran that a business refused to accept my U.S. Army Retired Official Department of Defense identification as proof. I've emailed the General Manager & support lines about this Veteran discrimination. Absolutely rude manager, uneducated staff that had to 2nd guess all their actions and expensive prices. WILL NOT RETURN read more

The Aurora, Illinois location is really lacking in customer service and management. There website site stated there was 15% off discount On a particular product. As such they should have adjusted there cash out system. I noticed on my receipt that I had paid more. I asked for a manger. Two guys came out and said we can't do anything. They admitted that I was wrung up incorrectly. They offered a $5 off coupon off $50. I never spend $50 dollars. Nick B. said he was there everyday and would honor this no matter what I spent. You should have refunded the difference called corporate and fixed the problem. I feel they are lazy and to stoned to do the right thing. Aurora location can really learn a lot from the Naperville location. Never again. I will take my business elsewhere. If it happened to them they wouldn't stand for this. read more

I had asked if there was a veterans discount and was told yes. Once I showed my DOD ID I was denied the discount even though that ID showed proof that I was a veteran. They told me I needed to submit paperwork instead and this is the first time it's ever happened to me even though I've gone to multiple dispensaries before. Won't be visiting this location anymore especially if they're trying to make a profit off me. Plus the guy checking me out didn't have someone else double check that he put the right items in the bag...isn't that their policy to ensure the customer gets the right products? Not a good store. Go somewhere else where they treat you better read more

I can't believe the negative reviews for this location! I've been going to this location at least once a month, probably more, for around a year I would guess and have ever had a negative experience. I often just place an online order and hop in the express lane and always am met with great customer service even when I want to slightly change my order. Everyone is always extremely friendly and happy to help. read more

Oh yeah this place has a great team of knowledgeable and friendly staff always up beat very polite love them all

My husband and I were in here last night looking for a solution to my sleeplessness. We usually go to the Zen Leaf in Naperville, which we love, but thought that we would give Aurora a shot cuz we were shopping right next to it. The cashier named Jory (the name was on her receipt printer) was literally the biggest know-it-all bitch we've ever encountered in our lives. Every question we had was met with so much attitude and negativity, it was almost unbelievable, but definitely extremely uncomfortable. She was such the antithesis of good, helpful customer service that, at best, she should be working security at Zen Leaf, or working with product by herself in a back room, and should in NO WAY be interacting with customers. We will never be back to this location as long as Satan's spawn is in there. Upper management at Zen Leaf should absolutely monitor this representative. She is as toxic as they come. read more