We had a 2pm appointment with a particular clerk/salesperson/associate. When we got there a few minutes early, it made sense we would need to wait. But not an hour! The person we had the appointment with did not even acknowledge us. Awkward, since we kept looking at him. An "I'll be with you in a few minutes" goes a LONG way. We asked for help from another associate after an hour. That person said they couldn't help because the person we had the appointment with has all the original information from when we set up the account. WHAT? So we waited longer. Finally, that second associate decided to help. That took about 30 minutes and we were done. But we were there for 2 hours and 30 minutes. With an appointment. Not good! My suggestion - when you have an appointment with a customer and you start working with a different customer knowing that work will be interrupted, tell them! It's easy to say, "I can get you started, but I have a 2pm appointment so I'll have to move to them when they get here. I'll either connect you with another associate or I'll get back to you asap." How difficult is that?? Most people will understand if you communicate with them. We were even more irritated because this was the 3rd time we'd had to go in to get things clarified. The billing does not make sense to us. We keep getting the same message about the bill changes, which don't really fit with what we originally purchased, but what can we do about that now? Not much. But it would be nice to be acknowledged rather than awkwardly ignored while we wait for our appointment. For our part, maybe we should have caused a scene instead of being mature and patient. Perhaps next time... read more

Verizon - Outside looking in - Internet Service Providers Near Me - Albert Lea, Minnesota

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They can't do squat when it comes to your actual account meaning you need to go to a official corporate Verizon to do anything account related you can't even use you're accounts credit at this store! And to top it off they have a small stock resulting in little to no options for products and not to mention the less than professional employees. Got a bunch of high school dropouts running the place. read more