This is more of a review of an employee at the Faribault location. Joseph was the most professional…read moreand thorough person I have ever dealt with at Verizon. I may have left Verizon if it wasn't for his in depth help with my problem. In my opinion he deserves a costarring role in Mr. Robot and a fair shake at the presidency.

From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

My spouse went there to get his port fixed on his phone, he even paid a head so it was out of the…read moreway( mind you, we didn't have to pay till the end of service). When's we first dropped it off, he was without a phone the whole day just to find out, they didn't do anything to it because "the port they ordered was not the correct one". So they said they'd work on using what they could for parts and kept it for the night into the next day. We go back just to find out nothing was done to it yet, so we all for the phone and money back since they were just running around in circles. (also around the holidays, so my husband needed he's phone). They told us with all the labor they put into it that there's no refunds... The phone wasn't even cleaned to be repaired. It was never touched. The worker had the audacity to ask me, don't I get paid hourly? How would I feel? And I told him that wasn't ok to ask since not everyone has hourly pay( I'm a tattoo artist). Worker started getting rude so we had to walk away before it got worse. He did say a new port was coming in Friday so only had one choice bec we weren't getting our money back for no labor. We said give us a call when it comes in then.. no call. Just over all, we were trying to be responsible and have the bill that didn't need to be paid yet, paid and they pretty much lied to our faces about working on it when asked the pre paid money back for bad service practice. I guess the customer isn't right at all to them and don't wish to make it right. (left a voice mail for the owner and STILL have not gotten a call back, this was about 2 weeks ago.)

These guys repaired by cracked iPhone 6 screen at an awesome price. The did it in an hour and I was…read morequite pleased with the results. I highly recommend.

Osage US Cellular staff are awesome here in Osage! Wend to big store in Mason City and I will…read morenever again deal with the gal that signed me up she couldn't get me out the door fast enough and so I came to osage and they are the best. Thank you so much and love our small town store!!!!!!

We went into AlliancePlus to look for a washer dryer all in one unit. Casey Olson helped us find…read moreand buy one that we ordered. We stopped in to let him know we were around to pick it up. While we were there he sold us a small freezer.

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.

I was told that my wife and I's trade in of our old phones would be $1,000 and $895- only to find…read moreout 1 month later (after return period expired) that they were worth only $100 and $85 and we would be paying full price for our phones. Absolute scam.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

We had a 2pm appointment with a particular clerk/salesperson/associate. When we got there a few…read moreminutes early, it made sense we would need to wait. But not an hour! The person we had the appointment with did not even acknowledge us. Awkward, since we kept looking at him. An "I'll be with you in a few minutes" goes a LONG way. We asked for help from another associate after an hour. That person said they couldn't help because the person we had the appointment with has all the original information from when we set up the account. WHAT? So we waited longer. Finally, that second associate decided to help. That took about 30 minutes and we were done. But we were there for 2 hours and 30 minutes. With an appointment. Not good! My suggestion - when you have an appointment with a customer and you start working with a different customer knowing that work will be interrupted, tell them! It's easy to say, "I can get you started, but I have a 2pm appointment so I'll have to move to them when they get here. I'll either connect you with another associate or I'll get back to you asap." How difficult is that?? Most people will understand if you communicate with them. We were even more irritated because this was the 3rd time we'd had to go in to get things clarified. The billing does not make sense to us. We keep getting the same message about the bill changes, which don't really fit with what we originally purchased, but what can we do about that now? Not much. But it would be nice to be acknowledged rather than awkwardly ignored while we wait for our appointment. For our part, maybe we should have caused a scene instead of being mature and patient. Perhaps next time...

They can't do squat when it comes to your actual account meaning you need to go to a official…read morecorporate Verizon to do anything account related you can't even use you're accounts credit at this store! And to top it off they have a small stock resulting in little to no options for products and not to mention the less than professional employees. Got a bunch of high school dropouts running the place.

Worst company to deal with ever!!! When I have to call, I have to wait on hold forever and then…read morecan't get a person who speaks good English. Then they can't help me so I am told to go to the local Verizon store. I called them and they tell me I have to call in to Verizon who told me to call the store. Worthless!! I changed carriers to Consumer Cellular and so far the best cell phone company I have dealt with for a long time. If I could have given this company 0 stars, I would have.

From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

My husband and I visited the Rochester, MN AT&T store at Crossroads on New Years Eve. We are…read moretech-impaired boomers and we needed new iPhones. After a short wait we met with sales associate, Jason Tanner. He was knowledgeable, friendly, and tolerant of our electronic ineptitudes. He helped us choose phones and update our service plan with an eye to helping us save money. He set up the new phones, dealt with forgotten passwords. and spent a lot of time with us. He even gave us his own phone number to call if we had problems after we left the store. Impressive! We couldn't be more pleased with the service we received. Thank you Jason.

We are AT&T customers from Illinois who were In Rochester visiting the Mayo Clinic. We had issues…read morewith one of our cell phones so we stopped into the AT&T Store at Crossroads and were cheerfully greeted by Julius. Our interface with him defined what superior customer service should be. He listened patiently, was very professional and knowledgeable, and double checked to make sure that our issue was resolved. Our experience of "Minnesota Nice" at this store certainly has reinforced our decision to keep doing business with AT&T.