Justin Barret (aka JB) did an incredibly awesome job helping me navigate from an Iphone 15 to an Iphone 16 yesterday on July 9, 2025! It was a hot day and I did not have that much time before having to get back to Alex City. JB knew right where I was at and worked through a variety of options towards a new plan that was a great deal for me, enabling me to walk out of the store with a new Iphone 16e and a refined plan with some unique perks and features. He was quite effective as I was initially skeptical of committing to any new plan. Great job, JB! Huge asset for the Sylacauga Verizon branch on the 280 next to the Starbucks and a great sense of humor. He can help you whatever the situation! read more

The employees here were so nice and helpful. They explored different options to make sure we were getting the best deal. Completely set up our new device for us. read more

Awesome and fast experience! Sam was extremely helpful and efficient showing me which device fit my needs the best. Highly recommend Sam and this store! read more

Katie was helpful and accommodating even though we came in right before closing time to do upgrades. She didn't rush us or seem aggravated even though we didn't realize it was going to take a little while for her to handle our transaction. Would definitely recommend going to this location if you are looking to make a change. read more

Fast and professional. Micheal was excellent and helped us choose the right product for our needs. We transferred all the apps and contacts and email from the old phone. And purchased a new case too. The whole process only took an hour and a half. read more

Trina was excellent! I was in and out so quickly and no hassle. She took care of every need and question! Super satisfied with Verizon in sylacauga Alabama! read more

This was our first visit to our local Verizon store, but it was a great experience! The employees were nice and friendly. Phoenix was the one who worked with us, and he was exceptionally patient and kind, answering all our questions and working hard to ensure my content was transferred to my new phone after doing an upgrade. It took a good while because I had so much content, but he remained patient, courteous, and even worked late to help take care of everything. Highly recommend! Such a positive experience! read more

Calvin met us at the door and immediately began to assist us with our phone needs. He took a lot of time to set up our new phone and even provided some insights on my S10+. Calvin was extremely helpful and provided excellent customer service. It is people like Calvin that will keep us coming back to Verizon. read more

Skip the horrible service and go online My experience here was the worst I have ever had. On the day of the new iPhone release they assured me via phone that they had stock, which they did. I sat at the sales person 's desk for 45 minutes to upgrade my 2 phones. Then was told that 'they reserve the right to not sell a phone' if they feel someone is suspicious. This was suspiciously after I told them I would not be trading my phones in, for I felt I could sell them for more then they were willing to pay. The amount they offered was half of what Verizon was offering online. After calling Verizon they said that the store was just an authorized agent and was not an actually Verizon store at all. Verizon filled a complaint and were willing to send me the phones right away. They also had very few Apple accessories or products in stock read more

Very rude employees. Add additional charges to your order that a company store does not.

I visited this store this morning after getting it wet. Misty was great. She helped me with a new phone and reset my IPad after helping me retrieve all my passwords. Great customer service! read more

Avoid this place if you actually want to talk to somebody who is willing to help and believes in customer service. I went in looking to acquire a contract since everyone I know with Verizon service raves about it. As a bonus, my employer offers a minor percentage monthly discount on select plans. I thought it was perfect. I wanted a new phone, haven't been on contract in years, I was ready for a change and had cash in hand. I get in there and the Customer Service Associate, I use the term very loosely, paid attention for all of two minutes. I had time get seat at a small table, and tel him what I was looking for in a plan and a new phone. He promptly ignores all of my requests, doesn't even attempt to acknowledge them, and tries to push the latest package on me....that met none of my specifications. I pointed this out and he kept pushing it regardless. I mentioned I'd like to know the details of my employer discount, what that involved. I was told not to worry about it, the plan he was pushing was better than anything other deal I could get. The next thing I know his buddy come back for lunch. How do I know this? The sales associate literally stood and was talking over my head to ask him about it. Needless to say at that point I realized just how unwanted my business was. I stood up and showed myself out. I'm not even sure the sales associate noticed. read more