***BUYERS BEWARE!***This company offered a Groupon deal for $15 for a $30 value off of a repair. I…read morepurchased it on December 18th from Groupon and my Groupon expired on April 18, 2018. I purchased the Groupon to assist with my mother getting her broken iPad glass fixed. My mother has been calling this company for days now only to hear that the phone line was disconnected. She finally visited the actual location of the business only to see that the Gadget Geeks was closed (Google even has the business listed as "permanently closed"). She was extremely disappointed. Before I considered calling Groupon for a refund I reached out to Gadget Geeks via Facebook messenger. I expressed my frustration about the store's closing and having a Groupon voucher that I couldn't used. GG replied back saying "Hi Jemia, We are relocating and we will be closed until April 1st. You can always contact groupon and get a refund. We let them know over a month ago to suspend any sales of groupons related to us." I don't understand why you would have a Groupon deal available and you're closed for months?! And then suggesting that I should just get a refund is beyond frustrating. GG then asks me what I needed repaired and I told them. They said that they could meet me on HWY. 280, repair the item and return it in the same day. The cost, $75. --- While I appreciated the gesture to repair the iPad outside of the business, I was not happy with the price. I paid $15 for a $30 valued discount with Groupon. The cost of the repair was $89. I had checked their website before purchasing the Groupon and before they shut it down. If my Groupon had been honored the cost should have been $59 (plus tax). But whoever the rep was responding for GG clearly didn't understand the value of the Groupon ad and told me, "We are honoring the groupon without redeeming it. Technically with that deal you get $15 off after you pay $15 to groupon, not $30. Let me email my Rep and see if we can even still redeem them." WTH????? Completely baffled by the response I sent a screenshot of the actual ad that CLEARLY states "$30 Value for Glass Repair" (for $15). Their response, "Yes, I know. After you pay the $15 to groupon so you technically get $15 off." WHAT?! This business clearly doesn't understand how Groupon works. I told them that they were incorrect about the Groupon ad. What's the point of buying a $15 Groupon deal and I only get $15 off of my repair. There's NO savings! Then the GG rep told me, "I said that you will be returning the groupon and without even redeeming the groupon I was gonna give you $15 off. Have a good day." WOW. What kind of CUSTOMER SERVICE is this? So I guess you're just going to FORCE ME to get a refund on my Groupon deal instead of trying to make things rights. My final reply was, "The entire point of paying for the Groupon was to receive $30 off. You did not honor your Groupon deal. That is extremely discouraging and bad for business. You have a good day as well." Their response..."*thumbs up*" In good faith I purchased $15 Groupon valued at $30. Only for the business to be closed for the large majority of the 120 days that my voucher was good. And then I was basically told that they would NOT be honoring the deal that they promoted with Groupon. So. Disappointing. :/

I wish I could give them less than 1 star because I purchased a Groupon in November 2017 (that they…read moredid not honor) and left my phone there for a repair and they closed the business without notifying me or giving my phone back . Terrible place, don't patronize!!!!!

This place is insanely overpriced and the product quality is low. I went to get headphones and a…read morecase that ended up being 70 bucks. I tried to return it right after I saw the receipt and he wouldn't let me. Be careful when he try's to tell you it's a good deal by giving a few dollars off here and there. Only reason I'm giving it two stars is because the headphones work.

I cracked my phone screen and this place was recommended by my carrier to get it fixed. With having…read morephone insurance and filing the claim it was $29 to get my phone fixed. Jake and Cameron were the ones who assisted me with my phone. It took an hour for them to replace my screen. They were very nice and I would recommend them if you have issues with your phone screen.

I stopped by uBreakiFix today and had an outstanding experience. My phone wasn't charging properly,…read moreand instead of trying to upsell me on a repair, they cleaned the charging port on the spot and sent me on my way. The technician was incredibly friendly, knowledgeable, and genuinely helpful. The service was fast and efficient--I was in and out in less than 10 minutes. They truly went above and beyond, and this kind of honest, customer-first service is hard to find. Highly recommend!

I bought a Samsung Galaxy phone for my son's birthday at this store. They activated the phone but…read moredidn't put the SIM card in, so I had to return to the store to find out what the problem was. Super inconvenient for me, yet the girl employee behaved as if I were the inconvenience for bothering her to finish the job. Insult to injury, I later found out that a bunch of phone insurance and upgrade fees that I didn't ask for were added when I purchased the phone, which drove my monthly bill up by $115. I spent hours online with AT&T to get it all sorted out. The people who work at this store aren't professionals. They're unconcerned, inattentive, unapologetic customer service nightmares. I'll never do business here again. Zero stars.

The are fast and friendly but they are deceiving. I was given 3 "upgrades" only to find out they…read morewere not upgrades and ending up having to pay off 6 devices instead of 3. I truly believe they deceived me to make the sell.

I've been using Spectrum Cable for years. You do have to stay on top of your bill to keep cost…read morefairly reasonable. They will gradually raise the price on you. I do love the NO contracts for anything they offer. This store location I have been to 3-4 times to ask questions and swap over to their phone coverage. I have had GREAT customer service but I will say they need to stay on top of how many employees are there to help customers. Headed there now to see about a new phone. Time to give up the 8. Yep, I still use an 8 b/c I don't need the latest greatest bells & whistles. Ditto everything above for our updating our phones at the store site. Only challenge was Spectrum. Since we don't update or buy from Spectrum they couldn't do it in the store. They want to make sure it's me so I had to fill more info out on line. Extra security IDK but it's a hassle.

Horrible customer service. The women in there were literally all rude and acted like they didn't…read morewant to be there. No one greets you, instead just yell at you to check in at the kiosk. Will definitely not be back to this location.

I initially had a problem with a rebate that I signed up for when trading in a Samsung S22 for an…read moreIphone16. I noticed the problem when my bill credit was $4.26/month vs $25.20/month based on the proper promotion. I inquired in person to Costco Hoover, AL and was handled by the Manager, Nate. Nate apologized for his colleague's error and has implemented a solution to my problem. He told me hit would be in place within 3 business days and true to his word, I already have system notifications that are taking place. Great job Nate for the friendly solution.

Pros: Very friendly and knowledgeable staff. Cons: Not a…read moregreat selection for accessories for newer phones. Conclusion: Great for service and major purchases if you have to have stuff for your T-Mobile phone.