Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!

The staff and owners at Coastal Computer Consulting are flawlessly AWESOME!! What an absolute…read morepleasure it is each time I call Alicia and Adam to the rescue for computer problems. I do not have enough nice words and praise for both of them, and for their entire staff. To say that they have gone above and beyond in helping me every time I have a computer glitch is an understatement. My technical issues are always resolved the same day - even on Saturdays and Sundays! My most sincere 'thank you' to ALL of you guys! This group of IT professionals is as good as gold and I highly recommend them!

Returned reply Email within 24-hours, arrived promptly to pick up the computer, explained process…read moreand did in fact call before work was started. Costs were very reasonable and I appreciated that a corporate service organization would take care of an individual so well. Would highly recommend.

Cheyenne was very helpful in setting up my new phone. She even put on my new screen protector that…read moreI brought with me. Great customer service.

The staff is very helpful and pleasant to do business with. Their quality has definitely improved!read more

Westcoast has a terrible reputation across the board in the industry. They can't afford to pay real…read moretechnicians so they hire anybody off the street to wire multi-million dollar projects and can't figure out why they're done incorrectly or not done at all. They also do not drug test do what does that tell you? If you value your home, business, time and money then I suggest you get a professional company. Westcoast is the epitome of unprofessional.

From the owner: Established in 2006, Westcoast Communication Services, has been servicing Florida and beyond…read moreassisting clients in all of their Communication related needs. Westcoast Communication Services is professional network integration and interconnecting corporation specializing in assisting companies in making intelligent use of communication technology. Westcoast Communication Services has built a reputation among building owners, contractors and architects by bringing precise answers to client's technology needs. Westcoast Communication Services offer Data/Phone cabling, Telecommunication Networks, and 3rd Party Services. We are Panduit Certified Installers and BISCI Members and Westcoast Communication Services~"Built Right the First Time"

Warning!!! Stay far away from this business. They use cheap china products to fix screens. Spent…read more$250 when phone got damaged. 3 months later screen broke. Paid another $250 to fix screen only to be broke again in 1 week. Asked for a refund and was told NO. The service is terrible and whoever repairs the phones doesnt fix properly and use such low quality parts that it is a complete waste of money. Your better off buying a new phone for what they charge you. They take advantage of poor people that are desperate to get their phone back up and running.