Mike and Jessie were super helpful in getting my new phone. Jessie even stayed an hour past close assisting with the phone number transfer and showed me all the new features of the phone. Would recommend this Verizon store to anyone read more

This happened late 2014 Always remember this isn't a Verizon store its a third party vendor. I went there in a bind and needed a new phone quickly plus I was due for an upgrade... I thought this was a true Verizon store by how it represents its self with Verizon marketing collateral. Obviously I was wrong. When I got there a sales rep suggested a cheaper plan than my current one. It made sense at the time but the rep wasn't very straight forward about it and they knew I was in a rush. It was complete lie, they put me on some kind of family plan that made my bill double. It's was cheaper for a family not an individual... Not only did they screw up my old plan they also put me on a insurance plan for my phone which I was never informed about. My bill went from normally $70 to $140. After realizing I went to the CORPORATE VERIZON store in Wilkes-Barre and they fixed it for me. Bottom line: This is not a trustworthy shop. read more

What a waste of time the sales people are rude and have no clue what they are doing. I stopped in because I had questions about my bill the sales person said they do sales not support try Dickson city. Little did I know that was a corp location. Thank god I'm not staying in dunmore anymore read more

I went to Verizon Wireless in Dunmore to return a new, but faulty car phone charger. I had the receipt, not the box. The manager, Terrence was rude, unruly and refused to accept the return because there was no packaging. He said it is in the fine print that no return can be made without the package.... WRONG. It says SHOULD. I will never patronize that store again and will pass on my horrible experience. Terrence does not possess any of the qualities a salesperson or a manager should have. I went to the Clarks Summit store and all of the sales help were friendly, helpful and professional. read more

I bought my i-phone from this distributor in January 2013. At the time of my purchase, the salesman asked if I also wanted to buy insurance on the device and I said yes because I am accident-prone and cannot afford to buy a new one if anything happens to it. At the time, I paid a $150 flat fee and was assured the phone was fully insured. Flash forward to two weeks ago. I tripped while I was running and fell flat on top of my i-phone, shattering the screen. I tried to make an insurance claim with Verizon and they said they had no record of my phone being insured. After days of phone calls, I finally figured out that We R Wireless had sold me a different kind of insurance that had to be redeemed through them instead of the traditional wireless route. They had me mail my phone into them on December 20th and assured me I'd have my new phone within 5-7 business days. They said they'd e-mail me tracking information as soon as the new phone shipped. It's now January 2nd and I still haven't received any tracking information. When I called them, they said they did not have any i-phone 5's in stock so they'd need to order one and would ship it to me by Tuesday, January 7th. I knew it would probably take a little longer than normal because of the holiday but COME ON! They are a WIRELESS PHONE store that sells insurance on your phone, but they don't bother keeping the most common of all wireless devices in stock?? And, despite the holiday, I made this claim on December 20th, while they were still in the office. Nobody could have looked around and realized they didn't have any in stock and ordered it then so that it would be here now?? I'm pretty sure they just completely set my order aside and never would have bothered to order a new phone for me at all if I had not called them back today. What's the point of buying insurance when I'm likely to just have to wait it out until I'm eligible for a phone upgrade before I am able to redeem the new phone under the insurance? read more