I am very frustrated with this business. Good luck getting them to service your appliances. I have…read morebeen on the wait list for more than two months. They will call me to say that can come out, and then they do not come. This has happened three times now. There are no other companies in this area to do this service. They obviously know this because they are not working hard at all to keep my business. They say they have attempted to call me. However, I have no missed calls from them on my call log and no missed messages that I have not returned. I cannot actually rate the service because I have yet to receive any service from them. Good luck to those that are in need of appliance repair.

We called for a problem with our washing machine. The company rep requested that we bring the…read moremachine to their shop.

The sales people are friendly, helpful, knowledgeable on the items they sell. The finance staff are…read moreok but some are kind of rude when making payments. I stop by the store to look for a new bed and found a good selection, Pricey but the bed is super comfortable. Thank you Sales Team.

Buyers BEWARE....This business is using covid as an excuse not to deliver furniture to customers…read more Other furniture stores and businesses are simply wearing a mask when delivering purchases, why can't Castle Furniture??? I guess I'm buying from Ashley furniture, I called and confirmed that they deliver.

Michael showed up early and quickly replaced our oven burner. The new burner works perfectly and…read morewe're back in business. The burner replacement was due to a manufacture's recall. We didn't have to pay for the replacement so it was an awesome value. I would highly recommend this skilled technician for your appliance needs...

My first appointment was at the beginning of January. It is late May and the simple repair has…read morestill not been completed. After the technician diagnosed the problem, my appointments were canceled and rescheduled 8 times. The last one showed he came and we weren't home. I was waiting by the front door. It also said the work was completed, even though it said we weren't home. Had to restart the claim through LG. 7 appointments later he still has not come. Today my email notified me he arrived. I was waiting by the front door. Walked outside and no technician. I had put signs up to make sure he knew where to go after all of the missed appointments. He made a note on the invoice that had repeatedly tried to contact me. No missed calls on my phone and my phone number listed on the order is correct as is the address. So a total of 15 appointments scheduled and he only showed up once. Sears appliance service is the worst customer service I have ever experienced. I just want the defective part on my brand new fridge repaired!

Daniel at the customer service desk was so helpful in finding the metal sheet needed for my project…read moreand Danielle (not kidding!) was a sweetheart sorting out the gaggle of ppl snarled at her checkout register with all they needed for their projects. Clean store, a variety of anything I could possibly think of, the breadth of selection quite astonishing. As for value, I think it depends on what you're getting, costs are rising and likely, I am not used to the price of DIY stuff

I am not a loyal customer. I dread walking in to HD....knowing that I will be treated badly. Your…read moremale employees treat me like a person who shouldn't be allowed outside. Again why doesn't HD have a day where female customers are treated better.... I WILL NEVER BE IN HD AGAIN

The sales people are very nice and lovely, they have great selections of furniture to choose from…read moreand the store is clean and organized