Today, just after noon, I arrived at this location to pay my bill. It was the 3rd time I needed to…read moredrive in because my autopay kept failing after providing a new card. I was greeted kindly by a man at the door but immediately noticed at least 6-8 employees standing around looking bored plus another several back behind the desks. There may have been 1 other customer at the desk. I explained my situation and calmly expressed frustration that previous visits to get help fixing this problem were unsuccessful. The man politely asked if I had a Verizon app. I let him know yes but it was not allowing the change. Previously I received some help from another employee there and a phone call, but still the autopay did not function. He let me know that the only way to update auto-pay was through the app. I again looked around at the at least half-dozen employees looking bored and stated that if it is more work for me to fight with an app then it is to sign up with AT&T I could just go do that. At this point a tall man standing in the center of the group of employees quickly interjected himself into the conversation and said something along the lines of "That's fine you can go do that". I had my 3yo along with me and so chose not to engage any further. I walked out in frustration and disbelief at the interaction. If this is the current culture of customer service at Verizon, I'm out. I am now, after nearly 25 years as a Verizon customer, in the market for a new carrier.

I am still getting no where with this company. After doing the steps they gave me to do to resolve…read morethe issue, my name is still coming up as fraud. Does anyone have any suggestions. This is very frustrating and taxing. I explained the issue until I'm blue in the face. My friend also called and clarified the transfer. Still my name is coming up as fraud. I need this off of my name STAT!!! Suggestions please! I have called so many numbers with no success.

Nick H. was extremely helpful when we recently upgraded and purchased a new phone for my husband…read more He reviewed our current plan and was able to change a few things to lower our monthly bill. He was very patient with two technology challenged "seniors" and his sense of humor made the process enjoyable. We did have to wait approximately 40 minutes before being waited on, but this was not the fault of the two gentlemen working that evening.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

HANDS DOWN the best experience I have ever had at a Verizon store in my 10+ years as a customer…read more The staff were friendly, patient and extremely helpful. They went above and beyond with helping me set up my new phone. We were also able to very easily make changes to our plan. I will recommend this location to everyone I know and be a repeat customer for sure!!

Nick was extremely helpful solving my cellular problem this evening. Appreciate it!!!read more

I've been dealing with this store since I moved to the area about 4 years ago because I've been…read morewith Verizon the whole time. The employees are attentive, even occasionally holding the door open for ya when you pull into the lot, and are quite knowledgeable about all the products, even if they don't have some of them in stock. If you have questions, don't hesitate to ask, and if you need help choosing a new phone/tablet or charger, they'll get you squared away and keep to your budget. My most recent trip took me there after a turbo charger I bought for my Motorola Turbo 2 broke after only a month and a half. All I had to do was mention my problem and the employee, Kyle, pulled up the purchase date, found me the same charger in house, and sent me on my way with an entirely new charger and cord. There was no hassle, no nothing, just a quick interaction and me leaving with a soon-to-be charged phone

While considering switching providers, we were offered a great deal on new phone trade ins that we…read morecouldn't refuse. Devon in particular went above and beyond, staying an hour & half beyond closing time just to make sure we had working phones. He offered suggestions without being pushy. Would definitely recommend both Devon and this store to anyone!

I get weekly phone calls about upgrading phones. We decided that it was finally time to upgrade 3…read moreof them. Looked up their hours to confirm they would be open, according to Yelp and Google they are supposed to be open until 8. We showed up at 6:30 and they were closed. Will not return.

I bought a new phone last week from Chris and he was very helpful getting my phone situation fixed…read more I transferred my old IPhone to my grandson and bought a new one. I had some questions on my new phone and came back in and Cory was very helpful and quickly answered my questions. I was very pleased with this store and will come back for sure!

The woman in charge of the ups section is super rude. Every time Ive had to use ups there it's been…read morehorrible with her attitude. Will not be shipping or shipping with staples any more.

When I went to the register to pay, the treatment I received was rude and disrespectful. The…read moreassociate did not speak to me, did not smile, or thank me for coming in. It was clear that I was an annoyance to her. If I ever go there again, I will avoid this associate.

I recommend. I had a positive experience. Reasonable price. Friendly owner. Thanks for fixing my…read morephones.

nicest guy around ! Always willing to help. Wish him all the best and will always send friends and…read morefamily to him ..

If I could stand outside this store and warn people not to walk in, I would…read more My grandparents have been loyal AT&T customers for nearly 30 years. We recently went in to upgrade their plan and phones, and the experience was appalling. Do not trust the sales associates here. Luke R. repeatedly pushed services we explicitly said we did not want--insurance and "Next Up." When we declined, he insisted these were required for the plan. That was a lie. He added them anyway and told me I'd "just have to call and cancel after the trial." When I called AT&T directly, the representative confirmed what I suspected: the associate lied and did so to collect commission. Sadly, it's clear from other reviews that this location has a pattern of dishonesty and preying on customers, especially the elderly. AT&T has allowed this to continue, which is shameful. We've since canceled and taken our business elsewhere. After three decades of loyalty, this is how AT&T chooses to treat its customers. Deceptive, unethical, and disgraceful.

I had switched to ATT a few months back and things were going fine, UNTIL I let the ATT morons in…read moreHummelstown touch my account. I tried to add a line for a family member, but instead they sold my family member on a new account which they weren't even eligible for, and have been dealing with the outcome for literal months. My mother had to go to the ATT store, repeatedly, to try to add her phone to my att plan. (I'll mention that the staff were mildly rude at best, and didn't even make an effort to acknowledge when a new customer walked in the door). On one occasion the employee didn't know how to add someone to an existing plan, so she had to go home and try again another day. Finally, one day, there was an employee who knew how to use a computer, sort of. Instead of joining my plan, she left with a totally different plan, which she wasn't even eligible for. So, a few days later, back to the ATT store to try to get it sorted. They were able to add her phone line back to my account, but the billing and account was put in her name, not mine - despite me being the original account creator/owner/primary. For months now, I have been trying to get the account corrected, but whatever they did in Hummelstown was so incredibly stupid and backwards that even the ATT "expert managers" online are unable to fix it. I have wasted literally days worth of hours trying to get things fixed, all because of ATT Hummelstown. ATT is good, but please go literally anywhere else to have anything done with your phone or internet. It may seem like a simple operation, but I wouldn't trust them to mop a floor, let alone a phone case.