So I've three times to the store twice I worked with a gentleman named Luke who for lack of better…read morewords con me into getting two additional phone lines added to my account when I went back to discuss it. The other gentleman said he couldn't do me any good because he couldn't see the original that showed up on the screen initially tried to tell me that the $1600 in savings I was gonna get by getting the two lines off the $2800. I was gonna be paying for the additional two lines said that my phones that are currently getting $830 each for a trade-in are now getting would only get $183 combined on their organic. They do not provide any receipts or any paperwork so you cannot go back and look at it and they say their system does not provide any data other than a couple of remarks if the sales person puts in the remarks highly recommend going down the street to the TCC cellular company next to Domino's and Sheetz on Hummelstown Road

Avoid this third party Verizon store (Cellular sales) unless you want a major hassle. I was told I…read morequalified for a free upgrade with no changes to my plan or trade in as a loyalty promotion. I confirmed it multiple times that nothing would change, except that I would have to remain with Verizon for at least 3 years. The bill arrives and I'm billed the full price of the phone over the next 3 years through my plan. After multiple attempts and hours trying to correct this, I was told by customer service that the representative at the store told me the promotion incorrectly. In order for the promotion to apply, I would need to upgrade my plan to unlimited, increasing my bill costing me more money in the long run. Multiple representatives told me it was this store's mistake and they would take care of it and I would receive a credit for each month I paid. Every month the bill came, it was never corrected. Now I'm forced to upgrade my plan for a higher price each month. It is absolutely ridiculous that a loyal customer is told information incorrectly by a Verizon representative locking them in to a bill increase. Verizon should honor what their representatives say, and when they make a mistake, it should not fall on the customer. I learned this is not even an official Verizon store, it is run by a third party. Verizon told me to always call in to them directly to get accurate information regarding my plan, but who knew you couldn't trust what the stores tell you? The store representative was no help and stopped replying to my messages completely.

Today, just after noon, I arrived at this location to pay my bill. It was the 3rd time I needed to…read moredrive in because my autopay kept failing after providing a new card. I was greeted kindly by a man at the door but immediately noticed at least 6-8 employees standing around looking bored plus another several back behind the desks. There may have been 1 other customer at the desk. I explained my situation and calmly expressed frustration that previous visits to get help fixing this problem were unsuccessful. The man politely asked if I had a Verizon app. I let him know yes but it was not allowing the change. Previously I received some help from another employee there and a phone call, but still the autopay did not function. He let me know that the only way to update auto-pay was through the app. I again looked around at the at least half-dozen employees looking bored and stated that if it is more work for me to fight with an app then it is to sign up with AT&T I could just go do that. At this point a tall man standing in the center of the group of employees quickly interjected himself into the conversation and said something along the lines of "That's fine you can go do that". I had my 3yo along with me and so chose not to engage any further. I walked out in frustration and disbelief at the interaction. If this is the current culture of customer service at Verizon, I'm out. I am now, after nearly 25 years as a Verizon customer, in the market for a new carrier.

I am still getting no where with this company. After doing the steps they gave me to do to resolve…read morethe issue, my name is still coming up as fraud. Does anyone have any suggestions. This is very frustrating and taxing. I explained the issue until I'm blue in the face. My friend also called and clarified the transfer. Still my name is coming up as fraud. I need this off of my name STAT!!! Suggestions please! I have called so many numbers with no success.

Nick H. was extremely helpful when we recently upgraded and purchased a new phone for my husband…read more He reviewed our current plan and was able to change a few things to lower our monthly bill. He was very patient with two technology challenged "seniors" and his sense of humor made the process enjoyable. We did have to wait approximately 40 minutes before being waited on, but this was not the fault of the two gentlemen working that evening.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

HANDS DOWN the best experience I have ever had at a Verizon store in my 10+ years as a customer…read more The staff were friendly, patient and extremely helpful. They went above and beyond with helping me set up my new phone. We were also able to very easily make changes to our plan. I will recommend this location to everyone I know and be a repeat customer for sure!!

Nick was extremely helpful solving my cellular problem this evening. Appreciate it!!!read more

While considering switching providers, we were offered a great deal on new phone trade ins that we…read morecouldn't refuse. Devon in particular went above and beyond, staying an hour & half beyond closing time just to make sure we had working phones. He offered suggestions without being pushy. Would definitely recommend both Devon and this store to anyone!

I've been dealing with this store since I moved to the area about 4 years ago because I've been…read morewith Verizon the whole time. The employees are attentive, even occasionally holding the door open for ya when you pull into the lot, and are quite knowledgeable about all the products, even if they don't have some of them in stock. If you have questions, don't hesitate to ask, and if you need help choosing a new phone/tablet or charger, they'll get you squared away and keep to your budget. My most recent trip took me there after a turbo charger I bought for my Motorola Turbo 2 broke after only a month and a half. All I had to do was mention my problem and the employee, Kyle, pulled up the purchase date, found me the same charger in house, and sent me on my way with an entirely new charger and cord. There was no hassle, no nothing, just a quick interaction and me leaving with a soon-to-be charged phone

I get weekly phone calls about upgrading phones. We decided that it was finally time to upgrade 3…read moreof them. Looked up their hours to confirm they would be open, according to Yelp and Google they are supposed to be open until 8. We showed up at 6:30 and they were closed. Will not return.

I bought a new phone last week from Chris and he was very helpful getting my phone situation fixed…read more I transferred my old IPhone to my grandson and bought a new one. I had some questions on my new phone and came back in and Cory was very helpful and quickly answered my questions. I was very pleased with this store and will come back for sure!

The woman in charge of the ups section is super rude. Every time Ive had to use ups there it's been…read morehorrible with her attitude. Will not be shipping or shipping with staples any more.

When I went to the register to pay, the treatment I received was rude and disrespectful. The…read moreassociate did not speak to me, did not smile, or thank me for coming in. It was clear that I was an annoyance to her. If I ever go there again, I will avoid this associate.

I recommend. I had a positive experience. Reasonable price. Friendly owner. Thanks for fixing my…read morephones.

nicest guy around ! Always willing to help. Wish him all the best and will always send friends and…read morefamily to him ..

If I could stand outside this store and warn people not to walk in, I would…read more My grandparents have been loyal AT&T customers for nearly 30 years. We recently went in to upgrade their plan and phones, and the experience was appalling. Do not trust the sales associates here. Luke R. repeatedly pushed services we explicitly said we did not want--insurance and "Next Up." When we declined, he insisted these were required for the plan. That was a lie. He added them anyway and told me I'd "just have to call and cancel after the trial." When I called AT&T directly, the representative confirmed what I suspected: the associate lied and did so to collect commission. Sadly, it's clear from other reviews that this location has a pattern of dishonesty and preying on customers, especially the elderly. AT&T has allowed this to continue, which is shameful. We've since canceled and taken our business elsewhere. After three decades of loyalty, this is how AT&T chooses to treat its customers. Deceptive, unethical, and disgraceful.

I had great service here! Javion was wonderful and knew just what to do. He fixed my phone that's…read morebeen messed up all day in two minutes. Very friendly and experienced!

This will be my third year using Grunden for my taxes. I am a small business owner, so I really…read moreappreciate Jason's responsiveness, timely and accurate preparation of my taxes and the reasonable fees. Jason is fully functional with QuickBooks, which makes everything a breeze! Highly recommended.

Highly Recommend. My family and I receive great service…read morewhether it's my simple return or my parent's complex returns. Thanks, Jason!