Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

Here's something I never thought I be doing: giving any service from Comcast / Xfinity a 5 star…read morereview. Yet here we are. Our visit to this Xfinity store was the culmination of problems with our service at home. We got a REALLY helpful person through chat in the app who did some remote updates to our router but still recommended a tech come out to take a look. The tech that came out was probably the best tech I've ever encountered. He knew exactly what the problem was: we were sent the wrong router. We were given a XB7 instead of an XB8, which is what we need for our Ultra internet service. So we had two great Xfinity experiences but now we had to go to the store to exchange our router. I honestly went in prepared for battle. I told my girlfriend the same thing 3 times before we got there: "this is what I'm going to say and if they say anything other than 'ok, we can do that', I'm gonna lose my mind". We got to the store, walked in and were greeted quickly. I dropped my prepared statement and I kid you not, they were like "ok, we can do that." They took our old router, brought a new one up, scanned it to add it to account and we were out the door. We were in the store for MAYBE 10 minutes and that includes the Xfinity Cell Service sales pitch. I'm not mad at that part because 1) they have to pitch that, it's their job and 2) we are actually looking at switching to a different cell carrier later this year, so we'll be interested in that sooner than later. In short, this whole thing has been the best experience with Comcast / Xfinity that I've ever had. The whole thing could've gone downhill as soon as we entered the store and quite frankly, I was expecting it to. However, our experience in the store was as good or better than I could've asked for.

If I could give 0 for customer service I would. Went to trade in my phone and upgrade since the…read morepromo online was $200 off for a trade in. I blame myself for not confirming with them that they would honor the trade in, because they didn't. The sales rep and manager both told me there was nothing to be done and would not honor it or offer any credit back at the end of the transaction. Sales rep pushed for a high review when she didn't even ask what size storage phone I wanted, pushed purchasing other items, and didn't offer the trade in promo. Manager wouldn't even make eye contact and blew me off when I got frustrated that they wouldn't honor the promo without redoing the entire order which would have taken another 1.5 hours in the store. Keep expectations for service low and be sure to explicitly mention and confirm what you want. Sales rep: Lidenia

My experience with this company has been nothing but exceptional. Such pleasant guys and so…read moreknowledgeable I have used them since I moved to Jacksonville two years ago. They are tops!

From the owner: Cut The Cord Jax LLC is an information technology company located in Jacksonville, FL. We…read morespecialize in cutting the cord and helping you find the most affordable options for your Internet Service Provider and Live Television while not sacrificing any of the quality you are used to getting with your corded TV. We also offer Streamed Television a wifi-based TV option that is only available through affiliates and has over 150 channels including premium channels. Check out our website to learn more and sign up for a demo and setup.

Stopped in Xfinity to return an old cable box and swap it for a new one. Went on a Saturday morning…read moreand it wasn't too busy, which made the visit quick and easy. As soon as I walked in, a sales consultant greeted me and asked how he could help. He was very friendly and took me right to the counter once I explained I was there for a return. He handled everything smoothly, pulled up my account, processed the return, and gave me a receipt. He also mentioned a few upgrades that could apply to my cell phone plan without being pushy. The store itself was clean and well organized, and the music volume was just right--easy to have a conversation without any distractions. Overall, this has become my go-to spot for returns. Always a smooth and hassle-free experience.

If you're nostalgic for the days of dial-up internet, carrier pigeons, and smoke signals, Xfinity…read moreis here to help you relive the experience. Nothing says "modern technology" quite like watching a webpage load one pixel at a time while your Wi-Fi randomly disappears for no apparent reason. Customer service is an exciting adventure where you spend more time talking to automated systems than actually getting help. The outages are frequent enough that I started wondering if the internet was considered an optional feature. Honestly, smoke signals might be faster, and at least carrier pigeons usually show up eventually. If you're shopping for internet service, do yourself a favor: keep looking. There are few things more reliable than Xfinity's ability to disappoint.

Roy, the newest tech for Titusville and Merritt Island did an excellent job rewiring the internet…read moreafter another techs service wasn't done correctly. My internet is working now super fast and not going down. Overall great internet prices and speed!!

From the owner: Founded in January of 2022, we started Clearwave Fiber because the need for great Internet is more…read moreprevalent than ever. Yet, millions of Americans are still dealing with slow, antiquated, debilitating data connections that limit their ability—and the ability of their communities—to thrive. That’s why we’re committed to deploying 100% Fiber Internet service to 500,000 homes and businesses across the country by 2026.