Ordered and paid for my son's phone online. Arranged for express p/u. All I had to do was p/u the…read morephone and these jerks made us wait behind everyone who needed to begin new service in spite of being told when checking in through the Verizon app that we were next in line. They do not honor express p/u. They suck and I wouldn't waste my time at this store!

My experience at the Victra/Verizon store in Vincennes Indiana was excellent. The Catt family have…read moreran this store for many years and have always provide excellent service for my cell phone requirements. The new store layout looks great and hope the Catt's and Victra continue here for many more years. Steve Newell

Horrible service since they were bought out. The sales team is rude and not helpful. They will do…read moreanything to avoid customer service. The bigger guy with the beard will not even get out of the chair while you are there. No one greets you like they used to and they act super annoyed to be at work. Had to call customer service to get anything taken care of. Pretty sad from the old days

This branch used to offer superb service. i have been a loyal at&t customer for years, all thanks…read moreto my mom. In the last month i went in here due to my galaxy note 5 acting up and usually if i have any problems, i can come in and be met with a friendly face and get the help i need without a hassle. Unfortunately i cant say that i received the superb service im used to receiving from this place or the help. my phone shut off and wouldnt turn back on, i was at walmart and figured oh its in the same plaza ill just pop in and get help from at&t and maybe see if there something that catches my fancy. i walk in to at&t and there are 3 employees. the boss lady messing with the computer and swiftly went to the "back room" not long aftet i came in. im then left with the other 2. 1 behind a computer obviously pretending to be so busy without a customer, but whatever. the other who "helped me" started making his way to me and gave me a half ass hi welcome to at&t be with you in a second as he was messing with aomething on the ipad, i waited a couple awlward minutes til he was finally ready to help me. i informed the at&t personnel what my phone dilemma was and he "tried" to do a hard rest and failed told me since your phone is pretty old its probably time for a new one. a.k.a i cant help you but you can buy a new one and ill help you. i had to either claim through insurance or get a new phone. im pretty tech savvy and i felt like i was being bullshitted so i left. i went to verizon to see my friend who is a samsung rep and asked for his help....you guessed it he got the phone back on and an explanation of why it turned of and i had to get a hard reset done. Needless to say, my days with at&t are numbered. Sad because i loved having at&t but if thats the type of people you employ to "help".No thank you i will get my services elsewhere.

We came in to help my mother get a new phone. It took almost 15 minutes to get service and the…read moresalesperson working with us went home before the process was even over. Then the only other two people there did nothing to help us for about 20 minutes. I would never come back here. It's worth driving to another town just to get some reasonable service.

I've used this place of service 2 times for cellphone services. Each time my cellphone issues were…read moresolved within minutes!! (I was locked out). I couldn't remember original password when first purchasing phone. It's frustrating when you don't know any of your contacts numbers to place a call, agree? The owner was very understanding in my frustration. Within just a few minutes I was able to use it again. I highly recommend the services provided here to everyone...

Was in town and needed a repair. I called this store and said "This is Tom and do you guys do any…read morerepairs". I was told "hi Tom, fuck off.... than the consultant continued and told me to "eat a dick". I have never experienced such great customer service in my entire life. Do not command calling this store.

The sales rep knew I did not want another line attached to my account and she tricked me into…read moreadding one. I just wanted to buy a Apple Watch with out another line and she gave me one anyway. I returned the watch I had to pay a $75 restocking fee. I even went back and sat there for an hour while they unattached the watch from my Apple ID. Which should have been done when I returned it. When I received my bill there was a $299 fee a buy out charge for the watch that they failed to file the return paperwork on. I won't go back there and I strongly suggest you go to a different Verizon store. They don't seem to be very knowledgeable about returns or anything else!!