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Verizon Authorized Retailer - Wireless Zone

4.5 (2 reviews)
Closed • 10:00 am - 7:00 pm

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3 years ago

The sales staff is small but skilled and willing to answer the "stupid" questions I have.

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4 years ago

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T-Mobile

T-Mobile

3.4
(5 reviews)
48.2 mi
Virtual estimates
Shipping

BOTTOM LINE: Great service with friendly, patient and knowledgeable employees!! Cut my bill in…read morehalf and I can get weekly freebies!! LONG VERSION: I visited this T-mobile store because I wanted to switch 3 lines from Verizon. The store was staffed with Holly and Nicole at the time of my arrival. Upon entering, Holly greeted me with a friendly hello as if we had known each other for years! I had many many questions prior to switching the phones to T-mobile, ranging from coverage maps for areas in two different states, monthly TOTAL pricing, applications, backup and restore process, referral program, T-mobile Tuesday and demonstration of how to use a flip phone for one of the lines. My priorities was the pricing and for any military member/veteran YOU CAN NOT BEAT T-mobile unlimited everything pricing plan. I have cut my bill in half (plus I got an additional surprise savings for Black Friday), i was able to just swap the SIM card to keep our iPhone and Galaxy note and I GOT NEFLIX free! Holly and Nicole were just superb! I wish Iived in the local area so I can visit with them on T-Mobile Tuesdays! What a GREAT first impression!

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

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T-Mobile
T-Mobile
T-Mobile

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Yinz Break I Fix

Yinz Break I Fix

3.9
(31 reviews)
40.7 mi

It's always unfortunate when you break the screen on your phone, however my husband broke his…read morescreen and this place popped up. I'll admit, they were slightly more expensive than the quote I got from another store, but this place was worth the extra money. While we were waiting for the repair, they offered us complimentary drinks, I made the offhanded remark that I was fine, unless there was a specific drink, knowing that there wasn't. However, with me even realizing, the manager sent one of the employees next door to the store to actually purchase the exact drink that I mentioned. He walked in 5 minutes later and handed me the drink. It was so thoughtful. I was very grateful. While in there I told my husband we should get him a new case and screen protector. Then we were told that the price for the screen replacement INCLUDED a new case and screen protector! (I had planned on purchasing one!) The next time that we need a new screen, this will definitely be were we go. These guys know what they are doing, didn't take long, and there customer service is way above expectations!!!

I was quoted $500+ at apple to repair the back of my iPhone 16, as it was cracked. I was hesitant…read moreto get it repaired anywhere but apple, but I was quoted $100 here. I took the gamble and am so happy I did. It was efficient and cheap. It only took them 30-40 minutes to fix my phone and saves me hundreds of dollars. My phone looks brand new. I will be coming here with all of my electronic issues from now on!

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Yinz Break I Fix
Tired of a cracked screen? Our professional techs have most screens repaired in less than 30 minutes
Tired of a cracked screen? Our professional techs have most screens repaired in less than 30 minutes
Great Service! Also Check out their social media page!

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Great Service! Also Check out their social media page!

Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated June 2026

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