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    Verizon Authorized Retailer - Wireless Zone

    4.5 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    4 years ago

    The sales staff is small but skilled and willing to answer the "stupid" questions I have.

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    4 years ago

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    T-Mobile

    T-Mobile

    3.4
    (5 reviews)
    48.2 mi
    Virtual estimates
    Shipping

    I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

    I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

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    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated August 2026

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