Poor customer service. I was dropping off equipment and they seemed disinterested since there was sale involved. The store was also understaffed. read more

Lucas was great. We got exactly what we wanted and he set everything up for us. He was very kind, patient, and explained things at a level we could understand. read more

It's easier to write a review when dissatisfied with service. First, to mention that I did receive good service a few days ago. I bought a new phone (upgrade) on Saturday (Galaxy A50) from this store. The sales guy, Lucas was patient, kind, and easy to work with. My phone died this morning. Not Lucas' fault. Could be a bad phone. I hit the reboot, and it started up. I just went to the same store this morning, to see what might have happened, and to make sure that it was registered that my phone failed, and the woman working there was not patient, nor kind, nor easy to work with. I was going through the screens, and it asked me for a code. What code? She said "it's on the phone". How can I get to the code if the phone if the phone is not working? Ok, wait a few minutes, and the phone started. What do I do now? "Get the code on your phone", she says. Where? "It's on your phone". Where? "ON YOUR PHONE" Where??????? I asked her when her coworker would be in, and she said "soon" and walked away from me. I'm home. Continuing to set up my phone. No Code. Dude (to the woman working at the Verizon store): I get it that I may be your grandma's age, but when you're in customer service, you should try to work with your customers and speak their language, especially ones who obviously are having problems with a product that YOUR company sold to her. Where? Email, messenger, or maybe the code was buried in the Fortnite app... when your customer asks where, the answer is not "on your phone". read more

Bradley gave me excellent service, gave exactly what I wanted at a lower price than expected!!!

It's your normal store in a busy plaza lots of parking and easy to find. The only thing I don't like beside I thing there plans are to expensive is every time you go in they try to sell you a new phone. I do give them credit the staff is always nice and knowledgeable. read more

LUCAS!!!! Lucas and his manager (so sorry, but I didn't catch your name!) were terrific. My husband and I needed new phones, and Lucas was professional, polite, friendly without being overly familiar, (I appreciate some customer-oriented deference...) and very, VERY helpful. We are NOT technological wizards, and he talked us through all of the setup and plan options with kindness and without making us feel old or dumb. This was by far the best Verizon experience we have had, and we will certainly go back to this store in the future. read more

Brad, thank you for helping my auntie... We spent a minimal amount of time there, literally in and out.. Thank you for you help...

I had a flawless transaction with this store on 9/24 to upgrade to a new phone. Fast. Efficient. Easy. No problems. 15 days later, 1 day past the 14 day exchange policy, my phone screen developed a small line of dead pixels. I took the phone to the store and the guy working told me that he had to call his boss to approve the exchange and would call me back the next day. I received a call the next day (today) and because they are not able to resell the phone and it is now 2 days past the 14 days, they refuse to exchange the phone. How is this customer service or satisfaction? The resolution could have been swift and easy. Now I am left dealing with Verizon corporate and they are even worse- telling me it is my fault and I will have to pay the insurance deductible. While I was pleased with the initial transaction at this store, my more recent interactions have been less than satisfactory. read more