Buyer beware, unless you want to enter a mystery box of confusion and finger pointing you should…read morestay far, far away. Stare at that Victra sign and may the odds be forever in your favor. This review is an update to my last. Oh what I fool I was! I should never have trusted Verizon much less a Verizon reseller. It has given them a magical opportunity of blame and no accountability or satisfaction. Last I was here I gifted my father a new iPhone taking advantage of a similar promotion AT&T was running that worked great for me as an AT&T customer - an old iPhone trade-in for up to $800. Fast forward and long story short my parents never received the credit on the phone my father traded in. Verizon places blame on Victra. They have washed their hands of the whole matter and walked away. Victra is blaming the original salesman. They state he processed the paperwork wrong or something - the story keeps changing but he is their convenient scapegoat. Whether Verizon ever received the phone I do not know but we have no recourse and Verizon and Victra is not accepting any accountability for the failure of their employees. I wish I could tell my past self to stay away from such a store as Verizon is notorious for their poor customer service and I can see Victra is no better. We even contacted the email that they left in the previous review and never received a response. It has been a bitter pill to swallow but I say to you, dear reader, if you want to avoid frustration and over-spending don't go here for that is all you will find.

What a great experience! The staff was extremely helpful by reviewing my plan and offering me ways…read moreto save. I now have a less expensive payment each month with new features. Tremendous!

I purchased a Galaxy S21 Ultra and was having difficulties with the screen protector that cost $64,…read moreand also with dropped calls and trying to pick up a network. At first I was told that the screen protectors were non-refundable. However, I then spoke with the Manager, Ena. Not only was she courteous, professional, and understanding of my issue, but she was technically savvy and knowledgeable about the products I purchased. She told me that there would be no issue providing me a replacement, since my issues arose and were presented within the 30 day window. She then explained to me how to change my screen sensitivity, which then fixed my problem. When my screen protector then somehow got mangled while in my pocket, and when I started experiencing the dropped calls and network issues, I brought my phone in. The gentleman who first started to help me (can't recall his name) was very understanding and was a cool and chill dude. Ena then explained it was an issue with the 5G service being incompatible with an area that only had 4G towers. They replaced my sim card with a 4G one for free, and then also provided me a brand new screen protector that they also installed for free. In summary, I am very satisfied with the staff of this Verizon store and how they were able to address my issues at no cost to me. While the compatibility issue does present a concern with the product as I paid for a 5G phone and am only able to use 4G, that is a separate issue altogether. I just want to thank Ena and the gentleman for being professional and courteous and for successfully addressing my issues. Will add that Ena has an impressive breadth of product knowledge and I am very fortunate to have had her address my issues.

I really having been waiting through this virus to get a new phone. Becca was very friendly and…read moreaccommodating. She answered every question, transferred all my data to the new phone and was super friendly through the entire process! EXCELLENT

We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

This is a mixed review . . . First I will give an overview, then I will review the customer…read moreservice, and lastly, I will review the technicians that have been to our home. Firstly, I have been a Windstream DSL and Land-line customer for many (20+) years. I signed up back in the day for a special lifetime price deal, my internet and phone service were supposed to stay the same price for life. I noticed some years ago, that the price kept creeping higher and higher, but I couldn't find my original contract, so now I am stuck with very high prices. It's so high, in fact, that sometimes I think about cancelling, and just sticking with my mobile phone, but in my rural area, the mobile signal is very poor, so I need the land-line and DSL internet (even though the internet isn't that fast, it's faster than a mobile phone with only one bar). Phone Customer Service . . . When you call the number for customer service, you used to get a local person that knew what they were talking about, and would get you fixed up. Now, you get some call center, probably in a foreign country, because they sometimes don't speak English very well, and don't always understand you. Sometimes you get someone who is able to create a trouble ticket for you, and sometimes you get someone who spends twenty minutes going round and round, and in the end says I'll transfer you to someone else that doesn't help you, or says that someone will return your call (they don't return the calls). Also if you call and get a recording and leave a message, they don't return your call either. It can be very frustrating. Lastly, I have been 100% satisfied with our two local technicians, Bob and Bobby (No relation). They have been out to our house to fix our internet and no dial tone problems three times in the last few months. They were always able to get things up and running on the day they arrive. The second to last visit, they told me that the wiring going into our home was the most likely culprit as to why we were having problems, so we rescheduled a day, at my convenience, where they would come out and do that. They arrived at or before the scheduled time, and got the job done, quickly and professionally. I have nothing but good things to say about Bob and Bobby, FIVE STARS to them . . . Cheers!! As for customer support . . . one star review . . . and a big fat Jeers!! There is lots of room for improvement in this company, and I hope that they get it together, because there isn't a lot of choice out here in the country for phone service.

I have never dealt with a company like Kinetic that has such poor customer service. When I…read moreoriginally ordered my new service I was billed twice for $67.30. My bank has written a letter that I have sent to Proof. com and also to Investigation. com. I am now told to contact my bank and treat this as a fraud charge. You have got to be kidding me!!!!

Easy and quick appt. Good pricing and friendly staff! I would definitely recommend this small local…read morebusiness and will definitely be using them again! My kids break everything!!

Chad is the best. I have used him multiple times and have never had a better experience. He…read moreabsolutely knows what he is doing and is a great young man also!