After going Once to this location I learned, You MUST have a reservation!!…read more Super busy but they move fast of you know what you are there for.

Place is always packed, trying to troubleshoot the horrible services and bad billing practices…read morecompany offers. Get you setup with real nice deal, once you realize a year later, they have been charging you almost double. Erie needs another cable provider to promote healthy competition.

Chad the tech that came out yesterday and got me up and running was AMAZING, what started out as a…read moreminor repair ended up a full blown replacing wire, but he was amazing and polite and did a great job

My close relatives requested service, and they sat in the car for almost an hour. While they were…read moresitting outside waiting for them on a hot day.

Numerous problems every issue in the book occurred after meeting with Two representatives at this…read morecorporate store. The corporation cannot solve the problems on my account. They're losing a Verizon retiree and customer of 30 years because they do not care about anything except selling something for a commission that you don't need And not fixing the problems security breach/hackers/the service has been severely disrupted in a 2 mile stretch where I live in Harbor Creek everyone including emergency services is complaining, but can't get any results. Shame on Verizon wireless for not caring about people or their lives! Lives depend on Service!

I don't have a good opinion of Verizon. Unreliable service and it' s hard to get assistance.read more

While inquiring about a quote for a trade-in of a paid off device and starting a new line, I was…read moresubsequently removed from my current carrier without warning. Upon entry to this location, I was greeted by a salesman. He reassured me that there would be no termination of my current service unless, I signed consent forms and completed a purchase with the company. Which I did not. Once I agreed to a potential monthly price quote, I asked about an "out-of-the-door" cost/fee. The young man then disappeared into the back "stock room/office" while on the phone with multiple service providers and didn't come back for some time. When he did return, he quoted an outrageous price that didn't even sound semi-close to the promotion I was originally inquiring about. I proceeded to tell him I wasn't interested. He did call a financing company who approved a funding/financing of $500 towards a device. He returned to the back which is when I assumed he was grabbing new devices from the "safe" like he said. Nope, he came back and said the funding didn't go through so that initial "out-of-the-door" cost was nearly $2,000 now. I was flabbergasted and demanded we end the quoting process and asked if I was free to leave. He asked me to "hang on" and assured me he'd be right back. I then checked my phone and it was in SOS mode. He magically reappeared from the back and stated that he knew my phone was in SOS but that he was also able to convince his manager to force the finance through and asked if I wanted to pay the initial high price. I demanded to stop being "sold" a product and just asked to leave for now the second time. His response was "well the system "glitched" and now your phone number is active through Verizon and I have to cancel that." I was furious internally at this point and had been there for two hours. He called my phone carrier's 1(800) number and they basically told me I'd be responsible for reinstating my service. He washed his hands of me and provided inaccurate account numbers to shut me up and send me out of the door as quickly as possible. While reassuring me that he cleared everything on Verizon's end. I actually had to make a second trip to the location two days later to obtain the proper account numbers. This is when the general manager basically excused the young man's deceitfulness and labeled the issue as something he "hadn't ever seen" happen in all thirteen years that he worked with the company. This general manager asked the young man to go grab the correct numbers which were conveniently produced. I left the store confident that the issue was completely resolved. Until I received a monthly bill for a service I never agreed to, never signed for, and didn't want. Beware! You've been warned.

Ridge rd erie pa Verizon Review: Hidden Costs, Misleading…read moreSales Practices, and Broken Trust Verizon is often criticized for being one of the more expensive wireless providers, and my personal experience confirms why. Customers already complain about hidden costs, misleading promotions, and contract penalties -- but I've experienced these issues firsthand. I originally went to a Verizon store just to have my phone serviced. I made it very clear to the salesman that I wasn't looking for another phone, since I was happy paying about $80 per month. Despite that, he pushed a so-called "great deal" on a trade-in. He assured me my bill would only increase by $10 and that I'd only have a one-time fee of $100-$200. On top of that, he upsold me on an anti-glare and liquid glass overlay product, which left my screen permanently cloudy no matter how I clean it. The real shock came when I received my bill: instead of a simple one-time payment, I discovered in small print that I now owed $924. This was never explained to me in the store. What was sold as a minor upgrade turned into a major financial burden. This is not the first time Verizon has bait-and-switched me, but it will be the last. I feel swindled, misled, and deeply disappointed. I will never trust Verizon again, and this will be my last phone with them. Bottom line: Verizon's sales tactics may look like "great deals" on the surface, but in reality, they leave loyal customers paying far more than expected. If you value honesty and transparency, think twice before signing anything with Verizon.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Highly upset w the poor service. Terrible customer service…read more We had dish for three months, our Internet went out so we called to get help....but they wanted to charge us 100$ to fix their dish. After that, I told them i wanted to turn off my service and they worked with me and explained i would have to pay to get out of the two year contract. 350.00$ I was like, okay, fine. We were so upset with the terrible service and customer service that we said we wanted to end the contract to go back to windstream. Two weeks later we recieved a bill for 380.00, okay we will pay it before the due date....however; they removed the money from our bank without consent before we had a chance to pay the bill. So glad to be done with them. Why send a bill with a due date if they already planned to withdraw it from my bank. So disappointed with them.

Dish service, and customer service is awful. I will be switching back to direct tv now that my…read morecontract has expired. Every time the wind blows it has to search for signal or you loose service. They tell me it is because of trees. The same trees that were there when installed. It is 100 dollars for them to send a tech. Today I was on the phone for over two hours trying to get customer service to help me connect to broadband. they walked me through the same thing I've been doing all day. Hung up on me, had me call windstream....and finally my phone battery went dead and I am done. The price goes up 5 dollars a month every three or four months

terrible customer service. we waited 30 minutes. got a text we were next in line then they let…read moresomeone who didn't check in ahead of us.

Excellent customer service! Each time I walk in I am immediately greeted by a friendly…read morerepresentative. The staff goes above and beyond to help customers find the best phones, plans and deals to meet their individual needs. Wonderful experience, looking forward to enjoying my new iPhone11.