The geniuses are excellent. There is usually a wait time, even if you have an appointment. They are…read moreso busy! I have always received good service here.

If you've ever been to an Apple store, then you know what to expect. Very friendly, knowledgeable…read moreand helpful customer service employees wearing different matching colored T-shirts depending on the season. You might have to wait a little bit for service if you don't make an appointment ahead of time, but once you're in their hands, you're always golden. The technology is always changing, but the brand is consistent and strong.

Disappointing customer service, the guy who "helped" me was assertive and rude and I left with less…read moreunderstanding than what I caked in with AT and T makes it purposefully confusing when you want to change a plan or leave and this store put a bad taste in my mouth. Go to a different one if you can.

Probably the best customer service I've had with at&t. Blaise took care of me from the jump and did…read moreeverything in his power to make sure I walked out of there happy. Also, a manager (who's name i didn't get) was extremely helpful as well. This will for sure be my new go-to At&T

Stopped in today to add a line to my existing account. Cassandra helped us. She was fantastic! She…read morewas very knowledgeable! She was not pushy with sales! She was able to answer every question we had. Definitely recommend going to see her if you have any questions or concerns about your phone or plan! Thank you Cassandra!

First the location is in the mall so I don't go there think that they're going to be the cheapest…read morebut I honestly feel that they've exceeded my expectations numerous times. I mean sure you can pay $8 to get a battery changed elsewhere but this place does an actual pressure test and I've never gotten a watch back that looks like somebody stabbed it, unlike other places. I've had a rings sized up and down for my family and every time we get them back they look brand new - no thinned out shanks or visible lines. I have never had a bad experience in the last 10 years of coming here. Every employee has been super nice and they know their biz. Nothing but positive experiences

This place has been here for as long as I can remember, always providing fast, excellent jewelry…read morerepair at a reasonable cost. When I had two long crystal necklaces break in the same way, the company was going to stand by their replacement warranty, but the cost associated with doing so was high. I live in the South Hills but took advantage of my next available day to bring these out to Fast-Fix. The gentleman helping me took a look, assessed the breaks (slightly different in each necklace; one had to lose one crystal which he returned to me) and said putting them back together would take just a moment and I could wait. In under five minutes he had repaired both of them and assessed them for any impending breaks I was not aware of. He then said there was no charge, and that I could pay next time as this could easily happen again. Amazing knowledge, skill and service. Don't hesitate to visit with your jewelry repair needs!

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

My Husband's watch needed a new battery. We just moved downtown and I wanted to go somewhere that…read morewas walking distance from our apartment. I walked to Embassy. It was easy to find and I was greeted with a smile as soon as I walked in the door. I visited a little later in the afternoon. The fella that waited on me gave me the option to come back in 15 to 20 minutes to pick it up or to get it the next day. I told him I would be back in about an hour as I had other errands to do in the neighborhood. He made sure to tell me they close shop at 3:30 pm. I was pleased to return to the watch ready with the correct date and time updated. He charged me $7.99 which I feel is a fair price. I will return for battery replacements in the future.

I stopped in to Embassy for a battery replacement for two watches. It's a small store, and the two…read moremen greeted me quickly. They don't do battery replacements while you wait, so be aware, as I was a little caught off guard by that. I guess the mall kiosks have skewed my expectations a bit. The gentleman behind the counter said he could have it done in an hour. I returned promptly on the hour, and he apologized for not having gotten to it yet, and proceeded to replace the batteries on the spot, within a few minutes. The price was very reasonable at $4.99 per watch. Overall, I'd come back here to have batteries replaced. The guys were friendly and while the service wasn't on-the-spot, if you work downtown, just plan ahead, drop it off in the morning, and come back on your lunch break. They also had a small collection of estate jewelry, including a lot of really interesting vintage, luxury timepieces. My two recommendations to the owners: 1. If you have customers leave watches with you, even for a short period of time, give them a claim check. It just makes me feel better to have some form of receipt, and if you do a quick scan of the item for damage, it can protect you in case someone claims you scratched or broke something. 2. When surrounded by other jewelry stores offering instant watch battery replacement, you should probably do the same to compete. A dollar less doesn't really make up for the inconvenience of having to return....unless my visit was just a fluke.

I had two watches that needed the bands repaired/replaced, and the first one was repaired with a…read morespare part that they had on hand, and they didn't even charge me for it, and the second one needed a new band, which I purchased here, and they put it on while I waited. It was very reasonably priced. Good service . . . Cheers!

Whenever I "spring forward" or "fall back" is normally the time I find that some of watches have…read moredead batteries. I not a tech savvy nor do I know the type of battery needed for my watches so I usually end up here to get a new one. Dakota watch factory not only services watches but they sell them as well along with leather bands depending on choice. Their price range vary but I haven't actually bought a watch from them yet. I had two watches needing batteries and the one I had on was starting to slow down. I learned from them that they service certain types of "designer" watches. Tag Heuer being one of the more common. One of the things I hate is that when a battery goes dead on a better made watch then you have to go to some fine jewelry store and have them send it to the company and back. Since the components of the watch are "pressurized" it is not an easy fix. Here they do those sort of batteries for $24.95 which is 1/4 the cost you'd pay a jewelry store to have it sent to the company. For regular watches they give you a choice of a 1 or 2 year warranty but most batteries die after 2 years anyways. I thought a regular battery for my one watch of $14.95 was a little pricey, however, they told me that my two other ones were designer made so I opted to get them done. They also offer $5.00 off cleaning service if you own a better watch and have a battery replaced. Real high end watches such as Cartier or Rolex they don't handle but who can afford those anyway? They have a battery rewards card where after 5 replacements you get one free. You can find Dakota Watch factory in any mall. They are normally a kiosk. I can't tell you about the quality of their watches haven't never purchased one from them but will do more research on it. At least I was grateful having saved $200.00 on batteries they had installed in 15 minutes.