Watch stores are hard to find these days. I walked into this location last Wednesday with my good…read morefriend. Just browsing and casually dressed. We weren't in the market now for a watch but I wanted to check out the store and staff. We talked with Kellen and he is a gem! Very knowledgeable concerning watches and he showed us some nice pieces. Good selection of Omega and Breitling. Also, there were some nice vintage pieces offered at competitive price points. Forget about getting on a "wait list" for another Swiss watch brand. I'm sure you'll find something good at this store.

Great professional staff who really care about both you and your watches. I was not pressured to…read morebuy anything, and the care they take for their watches, both new and pre-owned, is commendable. Definitely a reliable AD who I would feel comfortable purchasing from.

If you love jewelry and great service, you'll love Orr's Jewelers. They have a few locations in the…read morePittsburgh area, but I have only been to the new Strip District showroom. The first time I went, I was looking for a watch to remember my father. Noel was so sweet and friendly to work with! I was liking 2 of the Cartier watches and I chose the Panthere to purchase that day. I went again for their official grand opening, to look for something for my milestone birthday coming up. I like to buy myself something special each year or a trip. I'd been looking all over NYC and online for some art deco pieces and found 2 beautiful Penny Preville pieces. I requested to work with Noel again because she is so friendly, patient, and knowledgeable. I initially was thinking I would get a bigger watch and once she showed me the art deco diamond Penny Preville pieces, I knew that's what I was going to buy! She has multiple pieces that you could make into a set or buy individually. I chose the larger ring and medium necklace from her 50th year of designing collection. I LOVE them! I really enjoyed both of my luxury shopping experiences at Orr's Jewelers in the Strip District. Thanks Noel for selecting pieces that you knew I would love! I highly recommend Orr's Jewelers and Noel Voorhees!

I visited Orr's Jewelry in the Strip District on July 29 to order a 5mm 18K yellow gold sculpted…read morecable ring by David Yurman for my October wedding. I'd been looking for awhile and really loved this ring. I was excited to see they had it on display for me to try on. The display model was a size 10 and fit too tight, so I asked if they could order a 10.5. The salesperson said yes, disappeared upstairs for a while, and came back confirming it would take about a week. While he was writing up the invoice, he dropped the display ring on the floor while bagging it, and as he picked it up he said, "don't worry, this isn't your ring" and promptly put the ring into a clear ziplock bag with some paperwork. I incorrectly assumed this was for verification purposes once my ring had been delivered. On August 3 I got a call that the ring was ready. I picked it up on August 6. The ring was handed to me in the same ziplock bag with the same paperwork from the ring he'd dropped on July 29. While I was there, another employee asked if this was a "repair," which struck me as an odd thing to ask about a brand new ring ordered directly from the manufacturer. There was also no certificate of authenticity included, even though my fiance's previous David Yurman purchases came with one. I didn't think much of it at the time, but looking back, both of those things should have been red flags. Once I got home and looked at the ring closely, I found nicks, dings, and a rough spot I could feel when I ran my finger across it. Not what you expect from something brand new. I called the store about 40 minutes after leaving. I was told this shouldn't happen on a ring that hadn't even been worn yet, and to bring it back in. I was assured I wouldn't be stuck with it. The next morning I went back, hoping this was some kind of mix-up and that maybe I'd been handed the wrong ring by mistake. The employee I spoke with inspected it under a loupe and offered to open a repair claim. Before agreeing to that, I brought up what I'd noticed: the dropped display ring, the same bag and paperwork reused at pickup, and the word "repair" listed on my original invoice for what was supposed to be a new purchase. He went to check with the original salesperson and came back to tell me that the display ring had actually been resized for me, because ordering my correct size would have taken 20 weeks. A few things worth noting... 1) This was meant to be my wedding band and I was very upfront with that with my salesperson. 2) I was under the impression this was being order brand new in the correct size 3) David Yurman's own policy states this style cannot be resized, yet Orr's resized it anyway. At that point I asked for a full refund and returned the ring. I told him that if something is going to take 20 weeks, customers should be informed and allowed to make that decision themselves, rather than being quietly handed the display model and led to believe it's new. By not informing me of the alleged 20 weeks, the impression I was left with is that this organization prioritizes moving stocked inventory over giving customers what they actually asked for. He got defensive, insisted that's not how Orr's operates, and framed the refund as him doing me a favor, for returning a ring that was originally a half size too small, had been dropped and damaged by their own employee, then resized without repairing that damage, and presented to me as new. He did process the refund, however, the details regarding the "repair" were removed from the receipt he gave me for the refund. When I discovered the damage yesterday, I incorrectly was giving Orr's the benefit of the doubt. Today, after being told it would take 20 weeks to arrive, I ordered the ring from the manufacturer directly and discovered it will arrive much sooner than 20 weeks. It will be here tomorrow. I'll never shop at Orr's again. It's hard to trust an organization who feels comfortable enough to sell a groom a damaged & used wedding band while presenting it as brand new.

Repaired a few watches for me over the course of 20 years and are still working .Great business.read more

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

This jeweler has earned my highest praise! Allan and Pam are professional, friendly, and a joy to…read morework with. I strongly recommend, if you need a jeweler, see them first. Charlottle

My husband first went to Dean Diamond 13 years ago to find an engagement ring for me. He didn't…read morewant something everyone else had, Allen helped him actually design one for me. He was patient and very helpful through the whole process and they designed the most beautiful diamond in diamond I have ever seen. Unfortunately a flaw in the design from the company was they didn't have a way to secure the inside diamond in so just a few months in it did fall out. Dean Diamond replaced it with a brand new one, well the same thing happened. That is when we decided to just go with a solid black diamond so I didn't have to worry about it. Allan actually brought in 3 different stones and let me pick the one I wanted. All of this was no charge! Fast forward 12 years later my husband and I go back to get me an anniversary ring, once again it can't be anything anyone else has. He picked out the most perfect one, of course once again a flaw in the design didn't give enough area to hold the diamond so it fell out. We took it back to them, Allen sent it in to the company who then literally redesigned the ring (even for future sales) to have more gold around the diamond to better hold it in. Again, no charge to us!! All this being said I wanted to show this is one of the best places for jewlery, they are honest and the product and companies behind the product are great! I definately feel the value is there as we had both my rings appraised elsewhere for insurance purposes and they both came back way above what we paid. I highy recommend Allan at Dean Diamond in Greensburg Pa. to everyone!

Came in 3 months ago and bought a bracelet for my girlfriend. I had it engraved. It was a little…read moretoo big for her so we said hey, next time we're at Ross Park we'll take it in and have it sized up. She tried it on and thats it. It sat in her lil sack that they gave us for 3 months. Soooo, we are headed to Ross Park Mall last weekend and I tell her to bring her bracelet. We stop in and meet a young lady which we told we needed to have a bracelet sized that directed us to a guy who informed us that it would be $55.00 to have sized and it would be sent away for 3 weeks to NYC. No big deal! I asked him if it could just be exchanged and he said ya but the bracelet we have is scuffed up and unable to be re-sold. He was talking to my gf and I overheard it but I didn't know if I heard it correctly. I asked him to repeat. The twerp said that we scuffed it up and there were scrapes on it. He took offense that I asked to be excused and if he could repeat what he said. Then he had the courage to say we pretty much destroyed the necklace and that it was unable to be resold. My girlfriend doesnt wear bracelets a whole lot to begin with, and I swear that the only time this thing came out of the bag was to look at it, try it on and put it back in and say it was too big. I continued to ask him why they would sell me a scratched necklace then because she never wore it. Of course we were liars and we got a smart ass anwser. I asked for the manager who approached us and said she was sorry but the bracelet was scratched and there was nothing she could do but send it to get sized for $55.00. I was ok with that until s&*$ for brains was a smart ass about how we scratched a bracelet we never wore. I contacted Tiffany and Co. in NYC and they are sizing the bracelet for free. I explained the situation and they are resolving the issue. This will be the last piece of jewlery I ever buy from Tiffany and Co. They left a bad taste in my mouth over a $600 bracelet. Not a large ticket item within their collection but principle is, treat your customers with respect and take care of them. They'll be back to purchase more. I have bought several pieces from this store and again, will not be back. Harry Winston has a much better selection and I have purchased a piece for my girlfriend and a piece for my mother for Christmas this year. I recommend checking them out. Pandora is a great alternative as well. Stay clear of these people.

I don't often come to Tiffany except today I noticed that my old bracelet needed polished. When I…read moreentered I was expecting as usual to pay for this cleaning. in the past Tiffany was the only jewelry store I knew that ever charged for cleaning your sterling silver. I met with the salesman and was told that a couple months back they changed their policy and now offered free cleaning. My bracelet has large links on it so it is difficult to polish. He said they would be able to hand polish it as well as run it through their cleaning machine within an hour. Yes Tiffany is the famous New York chain that carries premier jewelry but they also carry sterling silver as well as some charms which are more affordable. I saw in the case a beautiful rose-gold heart necklace with an arrow going through it. I was happy to learn I could get that necklace for a fraction of the cost in sterling silver.So I ended up buying it. The salesman told me to bring my other pieces in for cleaning and inspection and I agree to do so. After killing some time in the mall I returned to pick up my bracelet. It looked like it was brand new again so I was glad that this service is free. They did tell me however, that if your jewelry does need repaired then they have to send it out.but cleanings can be done here at this store. Again, I want to stress as I did in my NY review that anything you see online or in any of their other stores across the country including the flagship store on Fifth Ave, this store can get it here and you don't have to pay that state's tax. They still give you the famous blue box with the white bow.

Nice selection and helpful service. The value is good as their prices are competitive. Lots of…read moreinventory and I recommend them for your precious metal items.

selling gold this is not an easy situation for some…read morebut for me it was. Broken chains a clasp from an old bracelet,earrings with no match and two broken charms. They are buying this as scrap so it will all be melted down and take on another life. the girl working checked that the stuff was real gold she does it in front of you was paid with a check was the price good? who knows but these were broken items so I was happy if you have something of serious value I would check prices at a few places just to be sure they also have some pretty things for sale rings bracelets etc store is very sparse looking but do I need fancy?

The selection was adequate and the service during the purchase was good. However after wearing my…read morering for a few months I went back to the store and told the "jeweler" I had a snag on the ring which was fairly constant on all fabrics. She giggled and said it was sweater weather and I only thought I had a snag. I left with my ring and limited the amount of time I wore it. Recently I felt a pull on my sofa and looked down to find a small diamond missing. Took it back to the store and the owner came up with a number of excuses for why I lost the stone. I continued to say I brought it in for a snag and your staff told me nothing was wrong when I knew there was. " Well I can't predict what's going to happen in the future." I'm fairly certain the reason you take a ring back is to have prongs checked which are catching! That's a fairly good prediction! Charging me 80$ to repair. Needless to say I won't purchase there again. This ring is only 1year old. Very disappointing.