I went into this Verizon, not realizing it was only an authorized dealership and upgraded my cell phone to an iPhone 11 Pro Max ( which is a $1200.00 phone.) Within the the first week, my phone froze and I was unable to get it to reset itself. When I brought it in, the representative did the same thing that I did and somehow it reset. I travel out of state often and the phone froze 4 more times. When I returned to Huntingdon, it happened a 6th time. I tried for 45 minutes to reset it and it just wouldn't reset. When I brought it in, after 5-10 minutes, the rep was able to reset it again. She fully agreed with my frustration and said she'd talk to her manager, and told me that the policy was to get Asurion to send me a refurbished one. That's when my blood began to boil. To date, Verizon in Huntingdon refuses to be responsible for selling me a defective phone for $1200 and will not take any responsibility to replace it, even when I came into the store during the 14 day warrantee. Their warrantees mean NOTHING! I called Verizon, the company, and they too, refuse to make good on a brand new defective purchase. And finally, Apple themselves, places the blame on Verizon for not honoring their guarantee. Apple is unwilling to assist as well So I'm left with a brand new defective phone. With this kind of poor customer service behavior from Verizon in Huntingdon, I'd suggest being very cautious should you look to go their for your purchases. In addition, you must know that because they are not a Verizon store, you must pay in full for everything in the store. (also not a best practice, since the big sign outside says VERIZON. Most people don't know the difference between a Verizon store and an affiliate. This is something that I find to be deceptive to begin with. So I give this store a huge thumbs down for it's very poor customer service. For me to have been told that the phone freezing behavior happens all the time when I first came in under warrantee, was so unprofessional. First it is a lie, that a brand new phone would do that all the time, and secondly, I should have been given a new phone then and their because it was only 6 days after I bought it. This Bad Practice has left me feeling very mistreated and raw. Sorry to say this but I needed to get it off my chest. Screwing the public is not a way to succeed guys. read more

If I could give this a lower rating I would. The customer service is completely deplorable. My elderly and disabled parents purchased a Verizon Phone from the Dollar General Store. My parents went to this store for assistance to set it up for them. The "manager" wouldn't help them. Several hours later, I went to the store to ask why they couldn't be helped and had every intention of adding that phone to my line. Here is the conversation that took place: Manager: We can't help them because the phone didn't come from a Verizon Authorized Dealer and because they don't have an account, the system won't allow the phone to activate. I gave them a phone number to call. ~the manager proceeded to give me the same phone number~ Me: I understand that, what I want to know is why you didn't call the number to help them from that point? Manager: I offered to sell them a phone and they refused. Why can't you help them...you are their daughter. Me: I don't work for Verizon. You do. Also, my step father has cancer and needs that phone activated for calls. Manager: Don't pull that cancer card on me. My husband has cancer. Me: Have you ever attended the Carnegie Customer Service Symposium? Manager: No Me: You are rude, belligerent and combative to customers. After this conversation, I will never again purchase any equipment from the store and neither will any other member of my family. Manager: You know where the door is...use it. Me: So you basically wouldn't help 2 elderly disabled people to activate a phone because it wasn't profitable to you. That is terrible business. Manager: If you don't leave I will call 911. Me: I will be discussing this incident with your manager Manager: I am the manager Me; You still answer to someone. I left the store. I will admit at this point there was shouting and it was disruptive. If this is the kind of employees that Verizon Wireless hires to represent their brand, then I will pull both of my lines to Comcast. read more

Amanda used to help me with all my Verizon needs in Tyrone but since she moved to Huntingdon to work, I make the trip to Huntingdon. Her service, knowledge and professionalism is superb and she goes above and beyond to make every transaction so easy and understandable. read more

I have used this location on multiple occasions and I have always had a pleasant experience! The staff there is consistent and there is always someone there I recognize which makes me feel better about my time there. They have so many services I wasn't even aware of and they worked to find what was right for me. I will continue to take my business here! read more