went to a verizon store to return equipment. Told that this is a franchise and we cannot accept equipment. Told that they cannot help me make an appointment at a corporate store but that I must go to a corporate store. Went to a corporate store. Told they cannot accept equipment because I was returning it for my girl friend. Each time I had an appointment. Each time I was forced to wait over 15 minutes. This firm is just no no no no. There is no winning with this firm. NEVER do business with verizon!! They overcharge and will not let you out of their phone plans. Went to tracfone and changed over, no problem. Purchased the byop card and 30 day plan for walmart (cost $20 for both). Got the phone switched over the same day. Good riddence to the $175/mo plan What a rip off!! read more

This is NOT an authorized Verizon retailer, but a third party retailer using the Verizon brand illegally. The service provided is similar to a sleazy car sales or repair person. Older model phones are sold at extremely high prices. And, lie about Samsung phones to decrease their inventory of older models. They also charge $49.99 for transferring data from an old phone to a new phone, which the legitimate Verizon DOES NOT charge for. One restocking fee was quoted twice and then charged a higher amount when the phone is returned. Sales person was not that knowledgeable and needed assistance frequently. Legitimate, corporate Verizons are located in Milford and North Haven. They are helpful, professional, and have free or more reasonable prices. This place is a wolf in sheep's clothing! read more

They kept me waiting while the only two employees in the store helped ONE customer. I was their early with my phone issue, I'm done with Verizon, between the lack of great customer service and high bills: it is never- worth -it!!! GOODBYE read more

I frickin' love this place. My 4s died two weeks before my upgrade date. I've been a Verizon customer for over 10 years. Did they care? Nope! They said the best they could do was sell me the cheapest phone in the store--some droid--for almost 400 bucks. Thanks, but I'm an iPhone girl. I don't do Droid. Anyways...after finally threatening to take my business to ATT....Verizon sent me here. Simply said: these guys are AWESOME. They couldn't upgrade me two weeks early but they DID hook me up with a 4 and then told me to come back the next week and they would upgrade me to my 5 a week early. Did that, bam, even exchange. They even went out of the way to see who would give me the most money for my busted 4s. I will definitely be coming back here and sending anyone who has Verizon here as well. read more

This place is the best. I made a huge mistake to buy my previous phone at a Verizon store down the road. The service was abysmal, indeed nightmarish (you know, you can't wake up from something that goes on and on). Then I happened on this place -- not a Verizon store but a Verizon authorized store -- and it was like day and night. The folks are friendly and COMPETENT, and the service is QUICK. The staff must be super-dedicated because I see the same people whenever i go in, no matter what day or time (and they are open 7 days). They must just live there! Most of the time I buy nothing and just need help with something. They are always ready and ABLE to help. This is the kind of store that keeps Internet shopping at bay ... and really helps make life bearable. read more

Everyone was super helpful and polite. The store is clean, organized, and covid safe. I am terrible with names or else I'd really like to personally thank the gentleman who searched and found me a case for an older phone Samsung Galaxy s10, he and I believe the manager were able to order screen protectors for me. The screen protectors were shipped to my house so I didn't have to pick them up. read more

This review is for the Guilford Verizon retail store (not TCC), but it is not listed. The service is amazing, and I witnessed David M. handing a very difficult, persistent customer on the phone with inexhaustible patience. I marveled at his ability to do so, then again at how he efficiently and expertly led me to find the phone that was right for me. Kudos and thank you! read more

Light years better than the company stores. The customer service and technical expertise are hard to match anywhere else. My wife could not believe the difference after switching from ATT. Highly recommend this location. read more

Almanda, Chris and Robert K have always been so helpful. I love this store!

I can't express how pleased I am with the service I received from Wireless Zone in Orange. I went to 2 other Verizon Wireless store before finding these guys. The other 2 stores pretty much told me there was nothing they could do, other than sell me a new $500 phone.............. Bob the owner was very willing to help when we explained my problem. Calvin the tech guy is the best. He fixed my phone in a matter of hours. Dropped it off and a little while later, it's like I have a brand new phone. I can't thank these guys enough! They saved me lots of money and aggravation. HIGHLY RECOMMEND THESE GUYS!!!!! read more

If you value exceptional customer service, this is the store for you. I will not go to any other location. I have dealt with Amanda from this store for 3 phones now. She made it painless and actually enjoyable. She's knowledgeable, helpful and goes above and beyond. Bravo to everyone at Wireless Zone, especially Amanda. read more

Amanda was so amazing at this store. When she was done doing every single thing you need to do when you get a new phone, I almost didn't want to leave. I sat and chatted with all the staff that it was like talking to friends. I have been to the other store on the Milford/Orange line. I'll just say I wasn't impressed and never went back. The staff is friendly, helpful and I had a rare positive transaction. Go see Amanda-she even saved me money!! read more

I am not a person that has EVER written a review for anyone or anything, but I really felt convicted to write this one because of the unbelievable customer service I received from one of the employees at this particular Verizon store in Orange, Ct. I'm not the brightest bulb on the tree when it comes to electronics but this sales person who's name is WIL put me totally at ease and made the whole experience less frustrating and yes aggravating. He went above and beyond the sale of my new Iphone 5-S and even helped me with issues after I got home and called at least 3 times to ask him questions. The whole time being as professional and courteous as one could be. I will definitely go to this particular store in the future and recommend it to my friends also. Verizon should be very satisfied to have an employee such as this representing them. read more

My family just purchased 3 phones from this location. I can't say enough about the outstanding knowledge & exceptional service that all of the staff give to customers. We have been coming specifically to this location for several years and they are always kind, honest, and reliable. Thanks to Chris for all of your help going above and beyond setting up our phones and answering our questions. I highly recommend this store :) read more

Great service, Chris was very helpful in helping me understand my service plan and what was best for my family needs. I would definitely recommend this location. read more

Great service and so helpful. Had problems with my old flip phone connecting to my new vehicle. They helped me with that in a minute. Finally decided to get a new smart phone. They made the transition easy for me. Have been back several times with questions - so helpful. So much better that dealing with the company stores. They could teach customer service/sales people at the AT&T store what customer service really is. read more

These guys are the best!!! Everyone is super helpful and patient and looking out for the customers. They will make sure you have the best deals and work with you as long as you need. Bob, the owner, is excellent and says he treats customers "how he wants to be treated," and it shows in the excellent customer care. We dealt with Chris today for 3+ hours upgrading phones and plans and you couldn't ask for anyone better ! Thanks for taking great care of us over the past 15 years!!!!! read more

I have been going to Verizon Wireless for many years and the reason I continue to go is because of Chris Auletta. He use to be in the Stratford store but when that store closed I was lost until I found him again in Orange. He has been tremendously patient with people like myself who are not very tech savvy. For many years he has guided me in what fits my needs and I have never been disappointed. He is very knowledgeable with all the products Verision Wireless Zone carry. I have a business account and each time I upgrade our phones he checks to make sure we have the best plan for our business. He is very thorough and explains everything completely, and also offers to help weeks later if you are having any trouble with your new phone. Today I upgraded my phone, but only after I called ahead to find out when Chris would be there to help me. I am sure all the other sales people are very helpful and know their product well, but since I have worked with Chris for many years I know I will always leave the place with exactly what I need. read more

The guys, especially Randy are awesome. They know everything there is to know about cellphones. Always help me out when I have a problem. Will never go anywhere else. read more