Lori was very helpful when we picked up our phone. She explained everything and gave us accurate…read moreinstructions on how to complete the set up of our new phone. We were waited on right away and out within just a few minutes. Great store! Great staff! We will definitely go back to this store when we get our next new phone.

If I could leave no stars I would. This place is s the worst. Not only did they screw us over when…read morewe were upgrading our phones but they also defrauded my elderly in-laws out of over $500 when they went in to cancel a phone line and an employee opened up a fraudulent account using their bank number, then 8 months later refused to let them cancel the account. DONT GO HERE.

Customer service was good until the customer service rep said it would take 15 minutes to get my…read morephone back on but took 45 minutes. I shouldn't have to call us cellular Customer service line just for them to confirm that I made a payment just so they can turn my phone back on.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Love the crew that works there. They are very helpful and friendly. The service is amazing would…read morerecommend to anyone.

From the owner: Visit the T-Mobile store in Columbus and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 333 E 23rd St Ste 200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Was there on Nov 7th..arrived a bit after 5pm. was told they usually don't do repairs this late in…read morethe day since they close at 7. The decided they would fix the screen on the phone. Great guys there with fast service. I will always go to this store.

What an amazing way to do business. Your main way online is to schedule an appointment. You…read moreschedule your appointment just to go into the store to drop your device off, but wait! You have to wait in the line of people who didn't schedule an appointment. Makes complete sense.