Terrible service. In totality. Went home and did everything myself, it was such a terrible experience with a guy I think his name was Keon it started with a k, but it was so bad I would never step foot into another physical Verizon ever again. read more

The ladies at Covington, GA location were super helpful and professional. There was a bit of a wait but the communicated with me to make sure I knew I wasn't forgotten about. My issue was resolved and I will remain a Verizon customer. read more

Visited the Verizon location in Covington on 4/13/2023 sometime between around 6:15 p.m. We were greeted by a lady with short blond ish hair. We told her we needed a new SIM card because the phone stopped working. She said we were next, and that she would get us a SIM card. Never returned to us. For 20 mins we sat patiently, until 3 other ppl came into the store. She then returned greeted the lady and then escorted her to a table and assisted her. At the same time another rep was completing another customer and took us. But my husband and I were upset that she had just left us and we had to wait so long while someone else walks in and gets immed service. We were then helped by the lady with the long twisted dread braids. She commented that she noticed we seemed a little upset. I responded, "we are upset because we waited 20 mins and the same lady that greeted us is now helping someone that came in after we waited for 20 mins". The young lady responded "but did I do it?" When I said no you did t do it, she responded to me by saying, "but I feel like I'm getting that energy". And I'm trying to give you the best customer service and get you guys out of here" with that- she was done talking to me & went back to talking to my husband. Wow! We wait and wait and wait, to only watch another customer come in 20 mins later and get immediate service and when I express the frustration, this Verizon representative (long black dread twists hairstyle) makes it about "HOW SHE FEELS". She felt like she was being attacked, and she felt the need to let the customers know that it didn't matter how long WE waited, or how WE felt. According to her, and in her words, SHE didn't like the ENERGY SHE was FEELING from ME... Who told this young lady that getting defensive and taking it personal was the best approach to an unhappy customer? And why is the idea of customer service being about attacking, chastising, ignoring, or checking the customer for telling you they are unhappy with your (Verizon service- because as a rep, you represent Verizon) service? And if you have a temper, or you're volatile, combative or unstable don't deal with the public. I never said this young lady did it- and I told her she didn't do it. In fact I asked the lady that kept us waiting why she left us waiting and took someone else. I didn't ask this or express my frustration because I wanted to be difficult, I just will not accept poor treatment from anyone. There can always be a reason, or simply a misunderstanding as I am a customer that does not know the inner workings of the business or your store. The lady that initially upset me by leaving us and serving another customer- actually was polite and explained why we weren't served. Although her explanation didn't really make sense, she did apologize and offered an explanation. That's all the 2nd rep (long dread braids) needed to do, instead, she responded with a nasty, curt and dismissive tone and what felt like a chastising. The remainder of our time in front of her, was toxic to say the least. Is this what customer service has come to? As a paying customer, I cannot express dissatisfaction with the service without the Verizon staff making it about how "THEY" feel!!!! We will not be visiting this store and since my husband still doesn't have service, the entire relationship isn't looking so good. Was with previous provider for more than 10 yrs. Coverage wasn't as great as Verizon but stayed because the customer service was bar none- I can't say the same here. Thx read more

I don't recommend any Verizon services to anyone, and I had been with them over five years. Their customer service and management are rude and none responsive. Just when you are nearly complete explaining to one representative, your call is cut off. Nor did they inform me I was insured until I paid out of pocket for a repair, and they refused to reimburse me for my out of pocket charges. Verizon is a corrupt company that doesn't care about customer care, only profit. When I switched companies and tried to resolve my final bill, they kept increasing my bill and adding charges. read more

Great customer service, professional staff! I was impressed with this location! The store was packed and the staff moved quickly to ensure everyone was logged in and taken care of. read more

Very helpful employees. Not only got a phone for free, but lowered my bill! Thanks again!

Employees need to at least acknowledge a customer. Stood waiting for 15 minutes. No one looked up or acknowledged that I had walked in the door. They were busy but an, "I'll be with soon." would go a long way toward customer service. read more

I thought I was being "punked" on a TV show. I went in to discuss my bill with a representative and was treated so abrasively that I asked the young girl, Shonte, if I had done something wrong. She said, "No, it's you. You are being weird." Everyone in the store heard her. I asked to speak to the manager and he was very kind as were the other employees. The employee acted like I was accusing her of something as opposed to just helping me understand my bill. I only managed to get half a sentence out before she so rudely interrupted me. I honestly thought that I was dreaming because I've never been treated like that anywhere. I am appalled they would even allow her to continue to be on the sales floor. What an embarrassment to the owner and to Verizon. read more