I had to make an emergency Genius Bar appointment from my hotel room landline when my iPhone…read moretotally overheated and would not work on my trip to El Paso this past May. I could not call in or out, and I could not text or receive texts at all on my iPhone, which is why I had to resort to my hotel landline telephone when everything else failed. The only device that worked and did not overheat from the intense Texas heat was my MacBook. So at least I could still connect to WiFi and go online within my hotel room to connect to an Apple rep. Unfortunately, everything that could possibly go wrong did just that on this particular trip :( ! The Apple rep walked me through all the troubleshooting videos on the Apple website. But when those still did not resolve my iPhone failure issue, she helped to schedule a Genius Bar appointment for me at the one and only Apple Store in El Paso, located at the Cielo Vista Mall. I have to admit that it was quite a project for me to print out maps from the hotel lobby computer and printer and to get to the Cielo Vista Mall the old-fashioned way (without a functioning smartphone navigation system, and without being able to use Lyft or Uber Rideshare because my phone was not functional). But I had no choice :( ! Unless I wanted to ask the hotel front desk to allow me to use their landline to call a cab to my hotel. All I can say is thank goodness I stayed in a hotel this time, and not an Airbnb. Otherwise, I would have been totally screwed with not being able to use any landline! Fortunately, once I got to the Apple Store at the El Cielo Mall, an Apple employee named Raymond helped me right away with the Genius Bar appointment that the online Apple rep helped me book online. Both he and Manny troubleshooted the overheating fiasco that my iPhone went through, but also pointed out that some of the navigating apps might have glitches, which could have also led to my iPhone becoming non-functional (besides the intense Texas heat). They were so friendly and helpful, and they really helped me get my iPhone back to where it was before by using their diagnostic troubleshooting tools :) ! However, they advised that all I could really do when any smartphone overheats is to try to cool it down. But if all else fails, and if my smartphone reaches the point of no return in regards to trying to cool it down and recover it, I may need to send it in for repair or purchase a brand new iPhone altogether. Hopefully, this doesn't happen to me again when I'm on a trip! But I have to admit that their exceptional customer service truly made up for my horrible traveler nightmare that I hope no one would ever have to go through!

This is not my first time coming to this Apple Store, but this was the most phenomenal customer…read moreexperience I have ever had in my entire life! I went because I was bored and we were shopping at Cielo Vista, so I went to the Apple Store. We were instantly greeted by a very nice lady, and she recommended an Apple Vision Pro Demo, so I took advantage of it. My guide was another guy, who showed me through the Apple Vision Pro. Meanwhile, my little brother gets a HomePod Mini, and soon my mom will get an iPhone 15 Pro, and my dad will get an Apple Watch. These were the nicest people I've ever met! I will recommend!

I'm leaving a 2-star review because my experience at this shop was very disappointing and…read moreconcerning. I brought in a non-working PC that we had been working on, along with some extra parts I had on the side. The technician asked to look at the extra components, and I agreed. While he was handling them, he used sleight of hand to take the most valuable part--the CPU--without paying for it or acknowledging it. On top of that, he also appeared to be trying to hide the box containing the rest of my parts among his own equipment, seemingly hoping I wouldn't notice. I had to stay alert just to make sure I left with what was mine. My biggest issue is trust. If you're running a business, you cannot be taking items from customers and pretending you're not interested just to keep them. That's not just unprofessional--it's dishonest. Additionally, the pricing for simple work felt excessive. I strongly recommend others to be very cautious of your valuables if you choose to come here. (Not recommended) but as an official customer , i will warn others and be fair to the community by telling them what experience I had myself. Whats fair is fair. I Will remove all feedback as soon as issues result. All please ask for is my intel i5 CPU back. It had a lot sentimental value to me, as it was my first build. Hope this helps anybody that reads

On this valentines Day I had to deal with a broken iPhone 15 Pro Max back screen. Angel the owner…read moreof EP Electrocenter is an extremely gifted electronic wizard. He specializes in repairing iPhones, computers and game consoles. Many other shops in El Paso refer jobs to him as he is a trusted true expert. My experience with this shop has been very positive with a can-do attitude and a keen ability to repair and upgrade computers and fix all the problems you can imagine with iPhones. This is definitely the place to go in El Paso for all electronics fixes!

Worst experience ever, treated very poorly by Danny chavez. He was rude, condescending, and truly a…read morejerk on how he treats customers and itnwas in front of customers.

From the owner: Visit the T-Mobile store in El Paso and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1200 Mcrae Boulevard can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

My son's iPhone battery died and the phone would boot up and die at random. We stopped by the…read moreApple store and learned it would cost over $400 to replace battery and the back of the phone. At that point getting a new phone seems a better solution. We stopped by CellTech by accident. For a small portion of that price and 15 minutes later, we walked away with a fully functional phone! I wish that we could advocate for the right to repair in this country. CellTech is a wonderful place to give your phone a second chance.

From the owner: Cheaper prices on phone repairs with quality products read more

If you're lookin to sell old video game consoles or phones or looking for a good price on used this…read moreplace has that. Better prices by far than going to a pawn shop. Great prices on phones accessories as well. Recommend checking this spot out.

Dropped off my Xbox Elite Series 2 controller in January for repair. For months I got weekly (then…read morebi-weekly, then monthly) calls saying they still hadn't started on it and asking if I wanted to pick it up. I own multiple controllers and wasn't in a rush, so I left it. Calls eventually stopped. At the 6-month mark I went in. They told me they had thrown it away "because it had been so long." An employee then offered a different controller and tried to charge me $20 "for the part." When I pointed out they never worked on mine, the story changed to "we have to replace it since we threw yours out." After I asked to speak to a manager, she suddenly said she could just give it to me. I left with a basic controller. The one I dropped off came with its full case. This place lost my property, never repaired it, tried to charge me for their mistake, and returned an incomplete replacement. Extremely poorly run.

Changing over my accounts and purchasing a new iPhone. Despite the long time it took due to many…read moreunforeseen issues, Ashley was thorough, friendly and very helpful with the successful transactions! Her customer service was stellar and I will return! Thank you Ashley!

Worst store I have ever been too. Fat boy helping me never even searched my account. Never opened…read moreit. Didn't resolve my issue just kept saying "if I were you, I would call Apple" They were not telling me to call Apple when I bought a phone that was over $1,000 Even if he could not resolve my issue I would have still liked to be treated with respect (look away from your iPad for one second and look at me while speaking to me) And at least give an effort. That boy needs a father Will return to T mobile based on experience alone.

Now, THIS is how you 'smartphone'. Take notes, fellow carrier vendors. Because T-Mobile on Montana…read morehas the customer service thing down cold. And the best part? They've only got a couple guys running that shop right now. What you have to understand about this spot in particular is that it used to be a Sprint store, prior to the merge. As such, I had originally wanted to go to this store in order to obtain the proper SIM card for my unlocked phone which was originally under Sprint service. Imagine my surprise when I also learned that a Sprint customer has the option to switch to T-Mobile's network without changing their number or having any of their login credentials change for whatever reason. Where I spent literally hours trying to acquire a SIM card at other T-Mobile stores (one of them wasn't even T-Mobile, but Metro), here....I spent minutes. MINUTES, I tell you! The line was long (thanks, COVID). However, upon entering the building, I spent maybe less than a half hour activating my new phone. Oh, and the SIM card was free of charge. I suspect the installation charges will be forwarded to my phone bill but....minor technicality. And that's it. Clean, quick, simple. Like it should be. This place is totally COVID compliant, the display room looks immaculate just as it did when they were still called Sprint, and the service was superb, despite the fact they are severely understaffed and are also operating on reduced hours. I'm giving T-Mobile on Montana 5 fully functional SIM cards illuminating their smartphones with 5G goodness...out of 5.

From the owner: Visit the T-Mobile store in El Paso and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12230 Montana Bldg C Ste 100 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went to boost trying to get my phone fixed. Instead I walked out with a brand new phone. Luis was…read morethe greatest! he got me a new phone that worked well with my budget and was very informative on the new phone I bought. I recommend anyone out there that wants a new phone. This is the place to go.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

My son went there June 19 and the salesperson needs more training. I have not yet got a call back…read morefrom anyone. Every time I call I get an answering service which cannot help me. My son is going on deployment and was trying to get his line military suspended but the salesperson instead of suspending the line. Open a new line and told my son that this is apart of the process to suspending a line is having a temporary number. I would like a call back and this line needs to be deleted because it was open under false pretense. I have called Verizon and they also cannot get through to talk to someone at the store. I need this to be resolved and I will file fraud on your location.

If you visit this location ensure you get a receipt for every transaction and review it thoroughly…read morebefore leaving the store. I made the mistake of leaving my husband alone and he was charged $60 for 2 phone chargers plus Sim Cards. We have phone chargers and Verizon told us Sim Cards should be free on new activations!