The only thing giving this a 3 star is the product. My galaxy s6 case was high quality and build…read more However, the guy helping me wasn't happy, more or less bored. He didn't respond to me when I asked for help until the third time. He gave me the case to look at it, then went back on his phone. I would recommend this store, but just be on the lookout for inadequate staffing.

Worst company to deal with ever!!! When I have to call, I have to wait on hold forever and then…read morecan't get a person who speaks good English. Then they can't help me so I am told to go to the local Verizon store. I called them and they tell me I have to call in to Verizon who told me to call the store. Worthless!! I changed carriers to Consumer Cellular and so far the best cell phone company I have dealt with for a long time. If I could have given this company 0 stars, I would have.

From the owner: TEAM Wireless is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the TEAM Wireless difference.

I am not even sure they deserve a one star rating. I was a AT&T customer since 2019. I liked there…read morecustomer service it was better than straight talk who I was with before. But that changed, October 2023 I called in to get my phone unlocked, since the phone was paid for it should have came unlocked. I called into AT&T they gave me the instructions how to unlock it and the code. Followed the instructions they gave. It's unlocked but it screwed up some features on my phone. The data was not working and the hotspot was not working either which I depend on both. I went to the Sheldon store they were closed for a week. I did some simple diagnoses reboot the phone to reseat the SIM card, The simple things, and also reset the network settings. Nothing was working. So went to the Sioux Center store, no help what so ever. They told me to take it to a computer shop to have them fix it. They told me they don't offer tech support for any devices they sell which I have found to be sad. This computer shop does repairs and sales on any make of phones, my phone was only 4 months old and still under warranty. After being on the phone with support for hours. I wasted 2 days trying things to get it resolved nothing was working. I gave up brought the phone to Verizon and switched. They got my phone to work the way is it was supposed to.. Reason I went to AT&T it was because of convenience since it was a few blocks away and if I had questions, I can walk down the street and get some answers. AT&T in Sheldon used to be good. It was bad enough that even my parents switched as well, when they went in there they asked to have something changed in there plan, the staff would tell them to call 611 to have them fix it and blamed it that it was a corporate thing if it was that's sad. AT&T you can do better like you were once before!

From the owner: AT&T, serving over 81 million wireless customersread more

I have always found this store friendly and helpful. Today I dealt with Dave who was able to help…read moreme with my issue. As I was waiting I observe his care in taking care of three other issues and giving great service to each customer. Very helpful. Richard

Absolutely terrible customer service. I had an issue with not receiving a promo on my bill so I…read morecalled them. I was told they would look into it and call me back. I received no return call so I called again 2 days later and was told they would need to talk to the manager and would call me back in 1-3 business days. 10 days later and still no one has responded. I highly recommend you go elsewhere or just purchase all from Verizon direct and avoid this location!

If I could I would leave NO STARS. The owner quoted me 100 to 125 to replace the speakers in my…read more2012 Mac Book Pro that he has worked on before. He called today 09-10-24 and told me it was done, the cost 219 dollars. He gave me all kinds of excuses of why it cost so much. Mind you he has been in business 5 decades and was very proud of telling me so. Let me get this right he has been in business 50 years and quotes me 100 to 125 and then proceeds to jack up the price over 100% of his lowest quote and almost 100% of his highest quote. He did give me a Veterans discount of 21,69$ so what, he went above and beyond to take advantage of me. I highly recommend that you do NOT HAVE REPAIRS DONE THERE. Oh BTW he said my computer was different then any other, again really 50 years in the business and the is how you treat repeating customers.

In January of 2024, my Dell gaming laptop had its motherboard suddenly stop working. I brought it…read moreto Geeks2U, who quickly diagnosed the issue, ordered me a new motherboard, and installed it. I appreciated their professionalism as well as their excellent work. Their prices were extremely fair. I would definitely recommend them to anyone needing something fixed on their laptop. Mine is working even better than before.