My review of Joan, Store Manager, Irving TX Best Buy…read more I've been a loyal Best Buy customer, spending over $10,000 in the last month alone, but my experience with Joan, the store manager at the Irving, TX location, has completely turned me away from the company. When I tried to return a defective receiver that was just two days outside of the return policy, Joan was incredibly rude and unhelpful. I wasn't asking for special treatment--I simply expected some flexibility and respect given my long-standing business with Best Buy. Instead, I was treated like my loyalty meant nothing. What makes it even worse is that if I had purchased this item from Amazon, I would've been well within their return policy. I specifically chose to shop at Best Buy instead of Amazon (even though the price was the same) because I wanted to support a brick-and-mortar business. Clearly, that loyalty was a mistake. Moving forward, I'll be doing all my shopping with Amazon, where customer service is consistent, and policies are more customer-friendly. It's unacceptable for a company like Best Buy to treat a high-spending customer this way, and I can't recommend this location--or the company--anymore. Best Buy has lost my business for good.

Went in for a simple request to have my keyboard blown out for dust. Before I could not even…read moreexplain, the rep asked if I had a warranty. When I said no, the conversation basically ended there. As someone who works in IT, it was frustrating that a basic request couldn't be addressed without trying to sell me something instead.

I still need to come check out their new location but Found It Electronics has taken good care of…read moreus in the past. If you are someone just wanting to browse or like being able to get something in person vs dealing with online back and forth for used items. This is the store for you. Can you find items for less somewhere online? There is a chance that you can as with most things, even target pulls the buy it online for pick up for less than walking into the store. Can you make more by selling your items online yourself? Yes you can! There is some trade off to being able or willing to take a bit of a hit on things if you know its out of our hair right away vs things sitting at our home for possibly months waiting for it to sell on online resale sites. For my personal experience, this shop took care of us when repairing my PS2. They have always been awesome to my kiddo when we've brought him in to shop. He got more for some skylander figures, than he would have at other similar stores. Honestly my kid made money on the skylanders cause we had gotten them on super clearance when being phased out of most stores and we had held on to them and lucked out that my younger kiddo liked the game too!

If you are a video game head then this is where you need to go. Because you will definitely find it…read morehere. They have a huge selection of all kind of gaming consoles. They also have funk o pops if you're a collector and they have a plethora of different games and relics. They are decently priced, and their staff is super knowledgeable. My husband asked some detailed questions, and the staff pointed him to the right equipment and helped him save money. Appreciated this so much. We will definitely come back when they move to their new location.

I accidentally got some water on my MacBook Air and was able to bring it to MASHFiX on a Friday…read moreevening and receive it back, fully fixed, on Sunday. He was very communicative about the repairs and cost, did not push any extra/repairs, and very cost effective! Going to the Apple store would be doubled! I highly recommend!

I now know how MashFix has so few bad reviews ... because they stalk you until you pull the review…read moredown. The review sites provide the designated method or responding, and generous methods to get inappropriate reviews taken down. This operation looked me up, called me, and texted me repeatedly. Each round gets a little more aggressive. This location quoted $200 more to clone a hard drive before replacing it (going from a factory spinner to solid state). This process involves inserting the new memory stick into an enclosure, selecting source, destination and clone in the software, letting it run 20 minutes, test booting from it, and removing the memory stick from the enclosure. The work is so trivial that most shops include it with the swap quote. Other shops charge about $10 for the incremental labor involved.

This place is not at the address indicated here. I also tried to call them and it was just a voice…read moremail.

This was the first place that I could find within a 20 mile radius of me that would work on a 3ds…read more They took it in and had everything fixed within a few hours. The price was much more reasonable than other quotes that I had gotten. Great guys, great service.

First cash pawn in Palestine is a top notch operation. Very friendly people working there , I am…read moremostly interested in the firearms, and the jewelry selections. Their selection of both is very good. I am in the process of acquiring two firearms and a set of diamond earrings for my granddaughter. I've bought a circular saw and a battery charger, both continue to work well. Good merchandise, friendly employees, fair prices. What else can you expect from a pawnshop?

I can always trust Noel and his staff for a friendly and fair experience. Full endorsement from me…read more Nice work First Cash.

Online Pickup Review I was buying a gift for a family…read moremember from a direct website other than Best Buy and the gift was 80 bucks but the shipping was 20 bucks with delivery in 1-4 days. Say What! But wait, there's an option to pickup at bestbuy at no cost, an available today. Boom done deal. No more than 20 minutes later I received my text to come pickup and upon arrival I was greeted and went to the pickup area. The 2 ladies at the counter finished their conversation an apparently someone failed to boot up the computer, No biggie a few minutes later I was on my way feeling like I saved a little money to start the day. A good experience I must say.

My wife and I have purchased appliances, laptops, and large screen tvs from Best buy. NOT ANYMORE!…read moreafter calling two different stores to listen to AI explain to me why they couldn't answer a simple question, I finally spoke to a clerk at the Hurst location who could not answer that same simple question. do you have the battery's needed to replace in my I phone 11? he said I would need to come in to the store to get that answer. I then called the Grapevine store the next day from work and got the same answer. needing a battery trumped the terrible service over the phone so I took my lunch time, drove to the Grapevine store only to learn that they didn't even offer that service, that she could make an appointment at the Lewisville store while I waited. We will be taking our money and business elsewhere, one star is too much! Best Regards, Stean and Dina Erler P.S. we are currently shopping for a complete set of Kitchen appliances, as well as washer and dryer.

Dropped off a control to be repaired, it was returned not fixed. Sent back and noted the problem…read moreand it was sent back not repaired. Loose wire and broken connector. The control was sent in for a third time but sent to the Atlanta division and noted the loose wire and broken connector. Control was returned a third time and was not repaired. Loose wire not fixed. Broken connector not fixed. If I could pick a negative 10, I would.

I needed an electronic printed board repaired they said they could do it. We agreed on $300.00…read more After I paid the money they came back to me and said the board was unrepairable. Now they refuse to give me my money back. They have issued me a credit for further repairs. No way I will not go back to them for this or anything. It's been a month and I am still fighting to get my money back.