They have two sales staff in the store. You go in and wait hours to be seen. Totally understaffed…read more Poor management for sure! Three people left to head to Evansville to Best Buy because the wait time was not worth it. They have a decent selection of products available but no one to help you get what you want. Unless.... You are good with waiting long periods of time. Wake up and support the Henderson store with staff to assist clients! Business 101!

If I could, I would give minus stars I have been an AT&T…read morecustomer for 20 plus years of dozens of phones, nearly every high-end phone and tablet available I would even have had their high-speed internet were it available UNTIL I walked into THIS store with my New Galaxy Zfold The 1st attempt was the lady (name redacted)was courteous until she saw I already had service and needed assistance with my phone. She proceeded to hand me a slip of paper with phone numbers to call and dismissed my concerns & got up and walked away I felt like a no sale, no time attitude. After finding out I did have insurance, my wife & I went back in where she greeted us. I explained that I do infact have insurance on the phone and asked if she could help us since we are both a little older and not sure how to proceed Shaking her head No. A younger guy approached thought maybe manager he too said nothing they could do. I said customer service is extremely important to me, and I am a long term Customer and would be willing to use this store as my goto from now on. I was told they aren't owned by AT&T they just sell their products and services like if you bought a new car, you wouldn't expect the salesman to change your oil! Not knowing I was a Sales Manager for 16 years in New car Dealerships in henderson area I replied "No but I would Assist them in an appointment with our service dept" Her response was something like Should've known you were a car salesman. This store's franchisee should be made aware of the rudeness of his staff not just once.but on 2 occasions from me, how many others? AT&T corp has been notified Minus 5 stars for attitude Minus 5 stars for willingness to Assist people in need of their profession I don't leave negative reveiws that aren't warranted. NO CUSTOMER DESERVES THIS LEVEL of ARROGANCE

I have had internet with AT&T for years only because nothing else is available in our rural area…read more It is slow and unreliable. When you contact their support they are unable or unwilling to fix our slow internet. I am too afraid to try the satellite providers because I have had people tell me they are as bad and lock you into a contract or charge you ridiculous termination fees if you are not satisfied with them. If you live in a rural area like us, you are just screwed and if you have AT&T you are paying for being screwed!

From the owner: AT&T is an Internet service provider in Evansville with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

The Westside AT&T is the best in town! Helpful Experts, short wait times, great selections, and…read moreterrific value. Will be my go to store every time!

Absolutely hands down worst customer service I have ever received. I upgraded a phone online the…read moreday my bill was due at 7 pm. The email I received after paying stated that I had to allow 2 hours before pickup. They closed at 8. I go to pick it up two days later, 12/19 and because the phone bill was now two days past due they refused to give me the phone that I had already paid for. The manager was sure to offer the option to add a line due to commission however, since she "couldn't give me the upgrade" that I already paid for. Mind you, had I had it mailed to me there would have been no issue. But because of issues with mail system being slow and needing for present I opted to pick up in store. I called the retention dept and they were no help. We have been loyal customers for 20 years with 19 phone lines. We will be switching. I promise they will never get another contract out of me. Once our directv contract is up it's gone as well. Terrible terrible way to do business. Edit Your Feedback

I am from out of town, and I came in without an appointment. I usually dread going into a utility,…read morebut this experience was better than most. The manager, Nathan, was one of the best and most knowledgeable AT&T employees I have met. I would recommend dealing with Nathan when you can. If Bart is there, he is also excellent. I think he floats between stores so it's probably more likely Nathan will be available to help you.

Austin was extremely helpful in explaining the new iPad and watch, shame there were none in stock…read more Five stars for Austin

I am only giving a one star because I can't give a zero. So many issues. 1. They try to tell you…read moreyou must buy insurance, you tell them know and they put it on anyway and when you try to get it off they try to tell you no if it's been longer than a month. 2. They put on a $5 upgrade charge even if you tell them no. 3. They mixed up which phone went with which number and created havoc in our house. 4. They screwed up our trade in and it's if I hadn't called would have never been done. And appointment times there are a waste. Add 30-50 minutes to your actual time to to even talk to someone. Don't blame everything on Rona as this should actually help them! The people in this store have no idea what they are doing and I can't in my right mind go back. They have cost my wife and I countless hours on the phone and in the store trying to straighten things out. I don't think it's AT&T but it sure reflects poorly in them. Go anywhere else but here and save yourself some heartaches!

Just dealt with the manager, Rick, who refused to give me a $45 credit when I have been…read morefraudulently charged for a ghost line for 6 months. I would not recommend using the store at all. Attitude reflects leadership.

Very convenient, professional and nice work. Changed my son's charging port today. Thank you very…read moremuch for saving the day for our son during his catastrophe when his phone wouldn't charge.

Mrs.Jo Ann really helped me out.I needed a phone right then and there and she helped me out with…read moreeverything,on Saturday on memorial weekend no less.I'm very appreciative of everything she did for me.She was very sweet and nice to me and was very helpful.Would recommended to anybody! Luke age 13

Like you care. Thanks for screwing me out of Internet over my Thanksgiving break with your second…read morehand equipment. Smh

Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the…read morerates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up. Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.