Like you care. Thanks for screwing me out of Internet over my Thanksgiving break with your second…read morehand equipment. Smh

Buyer beware! I enrolled for Spectrum internet online using a coupon code. I called to confirm the…read morerates I would be receiving, and the lady on the phone confirmed the online rate. I selected the in-store pickup option for equipment. When I arrived at the store in Henderson, I was greeted by "Billy" (William Miller) who called unprofessionally called me the "lady of the hour." I told him why I was there. Instead of simply giving me the equipment, he kept repeating that he wished I had come to see him instead of enrolling online because he "could have given" me "like, six coupons." Then he pretended to look me up in the computer and told me that "they" (Spectrum online?) had me down for the lowest speed internet, the least amount of television channels, and the lowest of everything. I told him that was very confusing considering I had just called to confirm my order and my pricing, and that I had never signed up for anything besides internet to begin with. He screwed with the computer for a minute and then said he "changed it back for me." Liar. I still had to ask more than once that they just please hand over the equipment I was there to pick up. Little Billy was obviously just trying to get a commission, I guess. I called into Spectrum again and spoke with Marvin, who again confirmed my original online services and while he remained very professional the entire time, also confirmed and apologized that Billy from the store was indeed trying to take advantage of me. Good job, Marvin, for caring about customers and not being a condescending and incompetent little twerp like William Miller from Spectrum on Barrett Blvd. in Henderson, KY.

They have two sales staff in the store. You go in and wait hours to be seen. Totally understaffed…read more Poor management for sure! Three people left to head to Evansville to Best Buy because the wait time was not worth it. They have a decent selection of products available but no one to help you get what you want. Unless.... You are good with waiting long periods of time. Wake up and support the Henderson store with staff to assist clients! Business 101!

If I could, I would give minus stars I have been an AT&T…read morecustomer for 20 plus years of dozens of phones, nearly every high-end phone and tablet available I would even have had their high-speed internet were it available UNTIL I walked into THIS store with my New Galaxy Zfold The 1st attempt was the lady (name redacted)was courteous until she saw I already had service and needed assistance with my phone. She proceeded to hand me a slip of paper with phone numbers to call and dismissed my concerns & got up and walked away I felt like a no sale, no time attitude. After finding out I did have insurance, my wife & I went back in where she greeted us. I explained that I do infact have insurance on the phone and asked if she could help us since we are both a little older and not sure how to proceed Shaking her head No. A younger guy approached thought maybe manager he too said nothing they could do. I said customer service is extremely important to me, and I am a long term Customer and would be willing to use this store as my goto from now on. I was told they aren't owned by AT&T they just sell their products and services like if you bought a new car, you wouldn't expect the salesman to change your oil! Not knowing I was a Sales Manager for 16 years in New car Dealerships in henderson area I replied "No but I would Assist them in an appointment with our service dept" Her response was something like Should've known you were a car salesman. This store's franchisee should be made aware of the rudeness of his staff not just once.but on 2 occasions from me, how many others? AT&T corp has been notified Minus 5 stars for attitude Minus 5 stars for willingness to Assist people in need of their profession I don't leave negative reveiws that aren't warranted. NO CUSTOMER DESERVES THIS LEVEL of ARROGANCE

do not give this company a credit card or bank card for billing! they say they are having computer…read moreproblems and your payment did not go through. when you discover that it did, there is no cooperation in resolving billing dispute. store manager (amy) is always out or "on a conference call". terrible internet speed even with low usage.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Henderson store today.

I stopped in at 10am when they had just opened I needed a new battery for my iPhone. They advised…read moreme I needed to make an appt for TOMORROW because they were booked today! I had other business in the vicinity that took approx an hr. - I took a photo of the parking in front of the store at 2 different times. NOT A CUSTOMER in the store - what a joke!!!! They could've been finished with my phone battery change and still have had NO CUSTOMERS!!!!!! Never go there for service

Last Saturday we went in Simply MAC to purchase a MacBook Pro. 2 couples sat at stools with a…read moreclerk for over 10 minutes and no one said a word or greeted us as we walked around the store. It was if I were in a twilight zone rerun because even an employee left a side door with not a word said to us. We exited never to return and bought a new Mac Book at the nearby Bst Buy for a better price with 3 years of Apple care all I less than 10 minutes. If I could give zero stars I would. I have purchased from other Simply MAC stores in other states but this one is clearly of need to learn how to attend to people. What is strange is that all the seated customers and clerk didn't even speak to each other the whole time we were in there!!!!!

My mom and I came into this location with a few questions about her account that we couldn't get…read moreanswered with online/phone support. Noah was immensely helpful and patient, and we left with all our questions answered. Dealing with phone bills and accounts can be a bit overwhelming, but he helped us make sense of everything.

I am a Verizon customer, and my PUK Sim was locked in my phone. I read on the Verizon website I…read morecould just go to the store and they can help me unlock it. So I drove all the way down there for this rude employee telling me Verizon can't help me with that! He refused to even look at my phone at all. He straight up lied to me because I then called Verizon with their phone at the store and the nice gentleman helped me unlock it. The rep on the phone said any Verizon store could have helped me with this. Also, when I was on the phone he started this REALLY LOUD conversation with someone in the store right next to me so I could barely hear the rep on the phone. Zero stars...I will be calling corporate.