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    Verizon

    3.0 (2 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    4 years ago

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    Ask the Community - Verizon

    T-Mobile Experience Store

    T-Mobile Experience Store

    2.5
    (2 reviews)

    While I don't always love the check-in process at wireless stores (never quite sure where to go to…read morecheck-in), we didn't have to wait long to be told they will check us in shortly. During our wait for a rep, it seemed clear that the staff were knowledgeable and working efficiently with customers. It didn't take long to be helped and we were able to get 100% of our needs met in that visit. This is not a criticism of the staff of the store, but do wish online offers could be utilized in store (free activation) as we needed a SIM card right away and could not wait to have one shipped to us. We are already T-mobile customers adding a line to an existing phone.

    I'm only giving 1 star because I don't think it'll allow me to leave things blank. It's the ONLY…read morereason you see 1 star, for real. They literally deserve 0 stars. I visited the store to consider switching providers and was seeking a less expensive plan. I barely received a greeting when I entered...mind you, the store wasn't crowded at all (only myself and one customer who was being assisted). I felt as though I was a bother to two sales reps....both looked like a deer in headlights as they pondered who was going to help me. Reluctantly one asked what I needed. I proceeded to tell him as my blood began to boil, but had to pause to let him know that he REALLY seemed like he didn't want to be bothered/help me. Well, guess what? You don't have to tell me twice. I immediately let him know how poor the service was and asked for a manager. Loooorrrrdddd, she was NO better. The apple doesn't fall far from the tree, right? Omgudness. Extremely poor people skills (seemed as though she walked in from the street and grabbed a manager badge)! I pretty much lit into her about the awful customer service (or lack thereof) then told her how filthy the store was and I mean it was BAD! There was trash all over the floor, crumbs everywhere...really? She told me they could not vacuum while customers were in the store. HELLO!!! How about making sure your store is Clean before closing the night before and scoop up trash during the day as needed. It's not rocket science, come on people! Absolutely no pass! That said, I will NOT and I repeat, I will NOT switch my cell phone provider to go over to such an unprofessional group such as these folks. This is a terrible representation of T-Mobile. I'd rather pay more each month and be treated with courtesy and appreciation than to have a less expensive plan and be treated like scum. And yes, I STILL look for quality customer service and sharp people because I'm one! It's not a thing of the past. Shame on y'all's JANKY tails T-Mobile. SHAME!!!

    Verizon - mobilephones - Updated June 2026

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