While I don't always love the check-in process at wireless stores (never quite sure where to go to…read morecheck-in), we didn't have to wait long to be told they will check us in shortly. During our wait for a rep, it seemed clear that the staff were knowledgeable and working efficiently with customers. It didn't take long to be helped and we were able to get 100% of our needs met in that visit. This is not a criticism of the staff of the store, but do wish online offers could be utilized in store (free activation) as we needed a SIM card right away and could not wait to have one shipped to us. We are already T-mobile customers adding a line to an existing phone.

I'm only giving 1 star because I don't think it'll allow me to leave things blank. It's the ONLY…read morereason you see 1 star, for real. They literally deserve 0 stars. I visited the store to consider switching providers and was seeking a less expensive plan. I barely received a greeting when I entered...mind you, the store wasn't crowded at all (only myself and one customer who was being assisted). I felt as though I was a bother to two sales reps....both looked like a deer in headlights as they pondered who was going to help me. Reluctantly one asked what I needed. I proceeded to tell him as my blood began to boil, but had to pause to let him know that he REALLY seemed like he didn't want to be bothered/help me. Well, guess what? You don't have to tell me twice. I immediately let him know how poor the service was and asked for a manager. Loooorrrrdddd, she was NO better. The apple doesn't fall far from the tree, right? Omgudness. Extremely poor people skills (seemed as though she walked in from the street and grabbed a manager badge)! I pretty much lit into her about the awful customer service (or lack thereof) then told her how filthy the store was and I mean it was BAD! There was trash all over the floor, crumbs everywhere...really? She told me they could not vacuum while customers were in the store. HELLO!!! How about making sure your store is Clean before closing the night before and scoop up trash during the day as needed. It's not rocket science, come on people! Absolutely no pass! That said, I will NOT and I repeat, I will NOT switch my cell phone provider to go over to such an unprofessional group such as these folks. This is a terrible representation of T-Mobile. I'd rather pay more each month and be treated with courtesy and appreciation than to have a less expensive plan and be treated like scum. And yes, I STILL look for quality customer service and sharp people because I'm one! It's not a thing of the past. Shame on y'all's JANKY tails T-Mobile. SHAME!!!

My husband and I went. into the store today and was met with Cero, the store manager. He went out…read moreof his way to help us and did it with great customer service, knowledge and went out of his way to help us with our internet service. Very happy with everything Cero did for us. Lois and Dale Walling

Did an early upgrade online and needed to return my old device (did next upgrade). Store employee…read morewould not take phone said I was beyond 14 days and there was no guarantee of return if store took phone. He said I must use return shipping label or call customer service. Called store in Lawerence and drove all the way over to that store and they took phones. Email for return states I have 30 days

What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

Spectrum separately bills cable TV and phone service, yet for a seasonal stop they do not separate…read more I could not temporarily stop cable TV without stopping outgoing phone calls; not good when my home alarm calls out on the phone line. To resolve that I discontinued my cable TV since it is unknown if the house will be occupied in the future or sold. There is no prorating the bill, I have to pay for the entire billing period. Next thing I know I receive a bill for three pieces of leased equipment I did not install, but apparently it is my responsibility to remove the equipment. Wish they would have I informed me on the call. They did not volunteer to send me a box or return shipping label; I had to ask. Then I learn if I want to retain phone service I need to keep the modem and return only two pieces of equipment. It became apparent to me, and I verified, they not only disconnected my Cable TV, but also my phone service. We got the phone service reinstated and I disconnected the router and cable TV box. Their name may have changed to Spectrum, but their service is still on par with Time Warner.

From the owner: We are committed to helping you find the right cable TV, Internet service, home phone, and security…read morepackages for your home automation needs nationwide. Our representatives will set you up with providers from Spectrum, Xfinity, DirecTV, Vivint, Vonage, and many others. Call us now to get started!

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.