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    Verizon

    2.0 (4 reviews)
    Open 9:00 am - 9:00 pm

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    Best Buy Kissimmee

    Best Buy Kissimmee

    2.4
    (88 reviews)
    $$

    The service here is outstanding! Great customer service. Mr…read moreFreddy and Julian were outstanding, explains everything to me. very courteous. They resolve the problem and help me. They also explain to me how long it will take for my devices to be fixed. I will definitely come back here and I will definitely recommend the store. I forgot to mention, I'm standing at the geek line, and I hear Miss Angela being the best customer service person that I've ever heard. She was so courteous and you can tell is genuine. You guys hired the right person for customer service at the exchange section.

    I am writing to formally document my experience with Best Buy regarding a recent television…read morepurchase and the customer service concerns I encountered during the process. Before purchasing my television, I made it very clear that receiving the television by Tuesday was a requirement. I specifically discussed delivery timing with the sales associate, Doyle G., and explained that I was only moving forward with the purchase because I needed the television delivered by that timeframe. I was assured that delivery would take place between Monday and Tuesday. Based on that representation, I completed the purchase, rearranged my personal schedule, and took time off work to ensure I would be available to receive the delivery. After the purchase was completed, I was informed that the delivery would not occur as promised and was instead being pushed back until the following Tuesday--approximately one week later than the timeframe I was given when making my purchasing decision. The issue is not simply the delay itself. Delays can happen. The issue is that I relied on information provided by Best Buy employees when making both my purchasing decision and my work schedule arrangements. When I attempted to seek assistance and a reasonable resolution from the store, I did not receive the level of support or ownership I expected. Rather than clearly acknowledging the impact of the situation or offering an effective resolution, my concerns did not appear to be fully addressed, and I was left without a satisfactory outcome. The employees involved in this experience include: * Doyle G. - Sales Associate* Christian - Television Department* Fauiz - Supervisor As a customer, I expect accurate information, honest communication, and accountability when mistakes occur. If a delivery timeline cannot be guaranteed, customers should not be given assurances that materially influence their purchasing decisions. Furthermore, when a customer takes time off work based on information provided by store employees, I expect management to take the matter seriously and work toward a reasonable solution. Unfortunately, that was not my experience. I am requesting that store leadership, district management, and Best Buy Corporate review this matter thoroughly. I would also appreciate a direct response regarding what actions will be taken to address this situation and prevent similar experiences for future customers. I have been a customer of Best Buy for many years and expected a higher level of professionalism, communication, and customer care than what I experienced during this transaction. Sincerely, Herman Fernandez

    InMotion Entertainment

    InMotion Entertainment

    4.4
    (5 reviews)
    $$$

    Stopped in here to look through the electronics to pass the time. I ended up having an educational…read morediscussion with one of the sales staff - I'm interested in some noise canceling earbuds, and he was able to make some recommendations for some brands and models to consider - and he backed it up with some concrete reasons. I appreciate the guidance and will take it into consideration as I decide which earbuds to buy! They carry pretty much anything you will need if you are on the road and you lose or forget something (chargers, cables, adapters, bluetooth headsets, speakers, earbuds, and more! I did not notice whether they carried any Apple branded stuff - but they did carry third party accessories for iPhones, iPads, etc.

    Please note: I didn't buy anything here…read more I was running late to my flight Saturday morning (3/30), around 7am EST. I had just lost one of the plastic earbud covers that attach to my Sony headphones, which I desperately needed for the 9-hour trip. In a panic, I walked into this store, hoping I could quickly buy a cheap set of headphones, so I can take the plastic earbud cover off and attach to my Sony's. The guy at the counter ask how he could help me and told him what I needed. He said that he might have an earbud cover laying around somewhere and in a flash, he found one in the junk drawer and gave it to me. I offered to pay him for the random item, but he refused to take my money. I told him that he literally saved my morning and that I'd "pay it forward" the next time somebody needed help. I really wanted to thank this man, whose name slips my mind, for his courtesy and willingness help me out for free. It's nice to know there are still caring people in the world.

    Verizon - mobilephones - Updated June 2026

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