T-Mobile Customer Experience Review…read more I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port issue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help. I'm being sent in circles between T-Mobile and Asurion with no solution. This is unacceptable customer service and an awful experience for a loyal customer. I will strongly reconsider staying with T-Mobile if this is how they treat paying customers.

DO NOT GO TO THIS T-MOBILE. One of the worst , they do not help you or explain anything. Went to…read moreupgrade my phone & they gave me some sort of "promotion" which jacked up my account. My old phone bill was $180 my new phone bill is $450. They tell you one thing , & then it ends up be another. Literally the worst!!

If it was possible I would give this horrible place 1 star,but I had no choice in order to write…read morethis review. I went in to buy 6 phones for my real estate business and left extremely angry and without phones for my business !! They were completely clueless and rude!! How can anyone run a business with a bunch of high school kids trying to sell phones?!no knowledge of anything I asked. Don't waste your time here.Take your business elsewhere, I did!

They have a fair variety of phones on display, however that makes no difference as their customer…read moreservice is seriously lacking. The employees here didn't even pay me any interest when I walked in and continued to chat with one another. Despite the fact that I needed a few phones for my family, that didn't seem to matter to these employees here. I left the store in disappointment and took my business to Verizon.

I want to start off saying that Gio deserves 10 stars if I can give a hundred I would have, he has…read moregreat costumers service, and I to give a big thank you for taking his time and understanding, thank you .

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Don't go here they are R*CIST and will scam you and intentionally do things to your items to over…read morecharge you won't do the services will lie about it. This place is illegal

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

I've taken my phone here twice now for repairs. As well as my family repaired their phones here as…read morewell with great experiences. It's very fast. On time repair. Professional. And they communicate price up front which is competitive and usually is below other phone repair places! never had any issues with the repairs. I will continue using them as they are the best place around!

Most excellent. Communicative, prompt, explains with patient guidance, perfect workmanship. Will…read morerecommend and use again should the need arise. I went to the location on Coastal Boulevard next to the movie theater in Brooksville, FL

This man is absolutely incredible! In addition to being…read moremobile, he is also quick! Last night, my screen went completely blank, and I was at a loss for what to do. I was shocked when Cellupart, whom I found on Google, came to my place of employment and fixed my phone in 15 to 20 minutes. He also fixed the charging port on my iPhone 13 Pro max, which I've owned for years. I'm very grateful that I found him because other companies quoted 2x times more $$

Terrible service! Grease fingers left his print on the inside of the glass he replaces & over…read morecharged me to never answer back to fix it.