Best prices and service in Lynchburg for cell phones. The employees are all enthusiastic and ready…read moreto help. If you don't have Sprint, that's not a problem--they will help you with that. There is always a sale or special of some kind going on. If you have a phone that you're not happy with they can trade it in and probably get you out the door with no money down. While you're there say hi to Chris for me.

I used US Cellular for several years for cell phone service. I had set up automatic payment so they…read morecould deduct the monthly bill directly from my checking account. I recently switched to Verizon because their service continuously got worse and worse. It seemed like they were throttling my internet down whenever they wished. I would call them and complain and then suddenly my internet service would noticeably improve. After I switched to Verizon they had already scheduled a payment to come out of my bank account the following month. I figured they would cancel the scheduled payment and didn't give it another thought,but that wasn't the case. They took the scheduled payment anyway which left me with a credit of around $80. I called them and asked them when I would receive my refund and they informed me that I would receive a prepaid card in the mail that is accepted everywhere. Well needless to say this sent me through the roof. Why should I have to deal with a prepaid card? I need to put this money back in my bank account not use it to buy something. I guess it was really convenient for them to deduct my bill from my bank account but very inconvenient for me to have to deal with a prepaid card when it comes to my refund. THIS SHOULD BE ILLEGAL!!! They are basically forcing me to spend my refund instead of redepositing the funds back into my bank account. VERY PISSED OFF!!!!!! I will never do business with US Cellular again and I would suggest others avoid this business

My mother has your service and it is horrible. It is expensive and half the time it doesn't work…read more When my mom calls in they say it's her computer. I work for a large cable company and you do not tell paying customers that it's their equipment. You get off your butt and come and check the lines. Your customer service people pass the buck and they are inconsiderate of paying customers.

I went to this store in Waynesboro, on Friday the 16th of August, as I had business in Waynesboro…read more I live in Charlottesville, VA and I have been a Verizon customer for many years. I have had numerous issues with the stores and personnel/management at the Charlottesville stores. I had just switched from an iPhone back to an Android and was having some issues that I couldn't fix. I went in and spoke to a lady named Tiara (unbeknownst to me she was the manager) and she was awesome! Answered all my questions and took the time to make sure that I knew everything I needed to know. I thought this level of customer service at Verizon was gone. I was so happy to get the answers I needed and leave with problems corrected instead of me having to worry about how I was going to fix them on my own. I highly recommend this store, ask for Tiara, and I am sure her staff is well qualified too. After the way I was treated in the Charlottesville stores it is worth the 30-minute drive for me to go to the Waynesboro store and speak to people who really want to help me when I am having an issue or needing to upgrade my phone(s). Thank you, Tiara, for great customer service! From a grateful long-time customer, +Fr. P. Robert Hanley

I have been paying for two phones from October 2025 until April 23 2026 but I did not go and…read morecomplain until December2025. When I was told they could not do anything unless I knew the password or maybe it was remember something else. He said everything are "In the clouds" So I told him I wanted it disconnected that day.He assured me it would be. Well after calling every single month from from Dec. 2025 until April 2026.I went in April and talked to a woman who was not very friendly sitting in the desk on the right, had me in tears. All she could say was "You can leave now". She acted like she was not sure what she should do.So Dec. 2025 I paid $82.20 for one phone that worked, Jan. 2026 $82.18 for one working phone,Feb $112.50 for one working phone, $73.03 for one phone working. So April 3rd is when I went in to talk to the "uncaring" person who said I could leave now because I had tears rolling down my face, I told her to disconnect BOTH phones. They had been cheating me long enough. I even wrote a letter to Verizon about the trouble I have had and I even wrote a check to pay Aprils bill and told them do not take it out of my CC or checking acc. They did any way so I had to pay $35.00 to stop payment on the automatic payment on my check. My husband and I had been with them for 25 years or more and always had automatic payment. I wish I had never been with them after seeing hundreds and more of complaints about them. Thank you