I went to this store in Waynesboro, on Friday the 16th of August, as I had business in Waynesboro…read more I live in Charlottesville, VA and I have been a Verizon customer for many years. I have had numerous issues with the stores and personnel/management at the Charlottesville stores. I had just switched from an iPhone back to an Android and was having some issues that I couldn't fix. I went in and spoke to a lady named Tiara (unbeknownst to me she was the manager) and she was awesome! Answered all my questions and took the time to make sure that I knew everything I needed to know. I thought this level of customer service at Verizon was gone. I was so happy to get the answers I needed and leave with problems corrected instead of me having to worry about how I was going to fix them on my own. I highly recommend this store, ask for Tiara, and I am sure her staff is well qualified too. After the way I was treated in the Charlottesville stores it is worth the 30-minute drive for me to go to the Waynesboro store and speak to people who really want to help me when I am having an issue or needing to upgrade my phone(s). Thank you, Tiara, for great customer service! From a grateful long-time customer, +Fr. P. Robert Hanley

I have been paying for two phones from October 2025 until April 23 2026 but I did not go and…read morecomplain until December2025. When I was told they could not do anything unless I knew the password or maybe it was remember something else. He said everything are "In the clouds" So I told him I wanted it disconnected that day.He assured me it would be. Well after calling every single month from from Dec. 2025 until April 2026.I went in April and talked to a woman who was not very friendly sitting in the desk on the right, had me in tears. All she could say was "You can leave now". She acted like she was not sure what she should do.So Dec. 2025 I paid $82.20 for one phone that worked, Jan. 2026 $82.18 for one working phone,Feb $112.50 for one working phone, $73.03 for one phone working. So April 3rd is when I went in to talk to the "uncaring" person who said I could leave now because I had tears rolling down my face, I told her to disconnect BOTH phones. They had been cheating me long enough. I even wrote a letter to Verizon about the trouble I have had and I even wrote a check to pay Aprils bill and told them do not take it out of my CC or checking acc. They did any way so I had to pay $35.00 to stop payment on the automatic payment on my check. My husband and I had been with them for 25 years or more and always had automatic payment. I wish I had never been with them after seeing hundreds and more of complaints about them. Thank you

Reed there is the best, he is very knowledgeable, willing to take extra time to make sure he had…read morelooked everywhere for the item you requested, and just overall super friendly. I highly recommend if you wear watches, to pay for the lifetime battery change which is $20 and it truly pays for itself after about 3-4 battery changes. The recently did stop carry air fresheners and other cleaning items for vehicles and also believe they don't carry phone or tablet cases anymore.

Very knowledgeable workers here. Nate is on top of it. Guaranteed professional service.read more

I would like to give a review to your best customer service person,…read more Ms. Allison Torres. She has gone out of her way to help me with setting up my Carplay , Spotify and educated me on WiFi and Bluetooth. She spent time googling and checking on something that she did not know and being so patient with everything. I told her the manager needs to know this, and she should be recognized for her service. You guys are lucky to have Allison on your team. JS RN

Wish I could put a 0 star. Walked out dumbfounded and annoyed. Sean or Shawn, created an immediate…read morehostile environment. Just asked if I could get my phone screen protecter fixed, which I had previously gotten done twice before for free. He then told me I did not have a protection plan and it shouldn't have been previously fixed for free. He did not even take innovative to offer other ways to resolve this issue, I tried asking ways to resolve this situation but he was very dismissive and rude. Terrible customer service!

Decent business. The people are friendly. I bought a pair of their XPG headphones for around $60…read more After using them for maybe 8 months the plastic arch that connects the two earpieces spontaneously cracked. They still work I guess but the right ear is annoyingly loose. When I called to ask if I could get a refund or a replacement, they didn't believe me when I said the headphones cracked on their own. I can understand some skepticism about how the headphones broke, especially given the reputation of gamers and their anger issues, but it felt bad to be mistrusted like that. The employee said he couldn't help me and I needed to speak with the company who made the headphones. THANKS

Horrible! The information on their site for selling a phone is NOT what they say when you go into…read morethe store!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere